Nipa Resort Reviews

Response from Property: Dear Lynnduong,Thank you so much for the glowing review and high recommendation! It's wonderfully rewarding to know that our immaculate rooms and top-notch amenities contributed to a relaxing and enjoyable stay for you, and our dedicated staff will be pleased to learn of your high praise. At our hotel, we aim to provide only the best of services to our guests and your feedback reiterates the hard work we put in every day. We look forward to welcoming you back for another fantastic experience!Best Regards,The Management team by Nipa Resort.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed our pool amenities, the air conditioning, and our daily housekeeping service, and it further pleases us to know that you found our accommodations suitable for couples and families alike. We also appreciate your candid remarks regarding areas where we can improve, as we continually strive to provide our guests with excellent service, and we deeply apologize if you felt our pool bar staff was not up to the mark. Efforts are being made to further enhance our training processes to ensure that our team always delivers friendly and efficient service. In regard to the noise from our housekeeping staff, we will make an immediate effort to adjust our operations in order to minimize disturbance, as our goal is to provide a peaceful and enjoyable environment for our guests. We are very grateful for your suggestions and feedback as they enable us to offer a better experience to our guests, and we hope you will choose to stay with us again in the future so we can provide you with the excellent experience you deserve.Best Regards,The Management team by Nipa Resort.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive experience. We're thrilled to hear that you enjoyed our prime location, spacious rooms, and the pool area, along with our cocktail selection at the pool bar. It is wonderful to know that you find our hotel to be a great place to spend time with family and friends. We continuously strive to offer exceptional service and it's pleasing to learn that we have succeeded in your case.We appreciate your comments on our breakfast and restaurant offerings. We're always looking for ways to enhance our dining experiences, and your feedback is valuable in this regard. We're glad you enjoyed our blend of Thai and European cuisines, and in the future, we aim to make our breakfasts as diverse and satisfying as our main meals.We look forward to hosting you again to provide an even better experience. Your kind words and positive rating are greatly appreciated by our team. Thank you for choosing to stay with us.Best Regards,The Management Team by Nipa Resort

Response from Property: Dear Moe,Thank you for sharing your feedback. We would like to clarify an important matter related to your stay.During your visit, it was brought to our attention by our housekeeping team that there was a strong smell of cigarette smoke in your room, despite our hotel being a non-smoking property. Additionally, leftover items such as cigarette butts were found in the room. As outlined in our hotel policies, smoking in the room incurs a cleaning fee, which was communicated to you upon checkout along with other charges. While we understand that this situation may have been frustrating, these measures are in place to maintain a comfortable environment for all our guests.Our team made every effort to handle the matter professionally and courteously, and we regret if our communication gave you a different impression. Providing excellent service remains our top priority, and your feedback serves as a valuable opportunity for us to ensure better guest experiences in the future.If you have further concerns or feedback, please do not hesitate to contact us directly. We hope for the opportunity to welcome you again and provide a stay that better reflects the standards we strive to uphold.Best regards,The Management Team by Nipa Resort

Response from Property: Dear Puss_jn_boots,Thank you for choosing our hotel for your family getaway and for sharing your positive experience with us. Your appreciation of our prime location, approachable price, and inviting pool truly means a lot.We realize that being "super popular" comes with expectations, and we continuously strive to live up to them. We're thrilled to know that we were able to tick most of the right boxes during your stay.That said, we noticed that your overall rating reflects a less-than-perfect stay. If there were any aspects that we could have improved upon, we would love to hear from you. We are committed to providing you and all of our guests with the best possible service, so your suggestions are very important to us.Despite this, we are glad knowing that you highly recommend us. This inspires us to further raise the bar in our hospitality and guest services. We look forward to welcoming you back to our hotel in the near future.Best Regards,The Management team by Nipa Resort.

Response from Property: Dear Guest User,Thank you for sharing your experience at Nipa Hotel. We are thrilled to hear that you found your stay excellent and enjoyed our well-maintained pool with elephant fountains.It's wonderful to know that our service met your expectations. We aim to provide a high level of service and attention to every guest, and it warms our hearts to see that our staff members, especially Joy, Ya and Nutty, left such a positive impact on you.We understand that the beauty of a place lies not only in its design and amenities, but also in the people who make it feel like home, and we take pride in our team members who constantly strive to deliver their best.Your kind words offer great motivation for us to continue our pursuit of delivering excellent services and memorable experiences to all our guests. We appreciate you taking the time to share your feedback and look forward to welcoming you back on your next visit.Best Regards,The Management team by Nipa Resort.

Response from Property: Dear Sultan,Thank you for sharing such wonderful feedback about your stay at Nipa Resort. We're delighted to know that you had a great time with us, finding the service fast and smooth, the food timings convenient, and our array of activities engaging.We strive to ensure all our guests enjoy a memorable stay, so it's encouraging to hear that our team exceeded your expectations. Your special mention of Toy, Anna, and Jo is much appreciated. They are indeed very dedicated to serving our guests, and your recognition will certainly be shared with them as an example of superb service.Thank you once again for choosing Nipa Resort. We look forward to welcoming you back for another memorable experience. Customer satisfaction is always our top priority and we are committed to making your next stay even more enjoyable.Best Regards,The Management team by Nipa Resort.

Response from Property: Dear Fifi,Thank you for taking the time to share your positive experience at our hotel. We're delighted that you appreciated the sizable rooms and convenient location close to popular spots like Jiangxi Leng and Banzan Seafood Market. We're sorry to hear that you only discovered how close we are to the seaside at the end of your stay. For future reference and to enhance your experience, our friendly staff are always on-hand to provide information about the surrounding area and nearby attractions. We hope this small setback won't deter you from visiting again, and that you will have more opportunities to enjoy our local beach. We look forward to welcoming you back. Your satisfaction is our priority and we are continually striving to create wonderful experiences for our valued guests.Best Regards,The Management team by Nipa Resort.

Response from Property: Dear Sai Koo Yeti,Thank you for taking the time to share your experience. It's wonderful to hear that you enjoyed our breakfast selection. We apologize for any inconvenience caused by the noise from the main road. Rest assured, we are exploring potential solutions to mitigate noise disturbances in the future. We also appreciate your feedback about the bathroom floor. We understand how important it is for our rooms to maintain the highest standard of comfort and convenience. We are already in discussions about possible upgrades to our bathroom facilities, particularly with regard to the issue you experienced.We are committed to continual improvement and your feedback is vital to that process. It's our hope that, in the future, we can provide you with an even more satisfying experience. Your support is much appreciated and we look forward to welcoming you back.Best Regards,The Management team by Nipa Resort.

Response from Property: Dear Adrian Stefan,Thank you for sharing feedback about your recent stay with us.We're sorry to hear that you were not able to enjoy a late check-out due to our full bookings. Please be assured that room availability varies throughout the day, and our system ensures each guest reservation is honored. We strive to make all our guests comfortable and regret any misunderstanding regarding our check-in process, we'll take your comments on board and appreciate your patience.We sincerely apologize if breakfast service and room conditions did not meet your expectations. We continually aim to improve our services and facilities, and your feedback will help us focus on these areas.We're glad to hear that you were able to make the most of your time enjoying island hopping. Despite the issues, we hope that the beauty and excitement of the island were some enjoyable aspects of your visit.We value your perspective and will certainly use it to enhance our guest experience. We hope you will give us another opportunity to provide the memorable experience that you deserve. Thank you again for your review.Best Regards,The Management team by Nipa Resort.

Response from Property: Dear Jimmy Gerrard Harawira,Thank you for taking the time to share your experience at our hotel. We're thrilled to hear that you found our staff to be very friendly. Our team thrives on providing the best service to our guests, and your feedback is a great encouragement to them.We're glad that you appreciated our convenient location. Being near the boxing stadium and June Lyon Mall indeed provides easy access to entertainment and shopping for our guests, which we believe contributes largely to a memorable stay.However, we also noticed your rating suggests there's some room for improvement. If there were any specific issues that dampened your stay, we kindly urge you to share this with us. Your valuable feedback helps us provide the best service and make necessary improvements.We hope to serve you again in the future and provide you with a delightful experience that meets and exceeds your expectations.Best Regards,The Management team by Nipa Resort.

Response from Property: Dear Iana en Sh,We are delighted to read your wonderful feedback and feel privileged that you chose us for your stay in Patong. We appreciate your sentiments regarding our well-positioned location and our friendly team. We strive to deliver exceptional service to our guests, and it is heartening to see their efforts recognized and appreciated. We're also thrilled to hear that you enjoyed the upgrade to our pool access room; it is indeed a popular choice among our guests. As we constantly endeavour to improve our services, your positive comments act as an encouragement to our team.Your willingness to return to our hotel is the best compliment we could hope for. We look forward to welcoming you back for another memorable stay in Patong in the future. Feedback like yours truly inspires us to continually improve our guest experience. Thank you for sharing your experience with us.Best Regards,The Management team by Nipa Resort.