Crown Properties in Perth

Thank you for such a wonderful experience at such great price;)  It was actually my birthday and our wedding anniversary get away. The staff was really friendly and professional. We have received a complimentary champagne in our room on arrival which was very lovely. The customer service was great and cleanliness of the room was high quality. We definitely recommend staying at Crown Promenade and will certainly be back in the future 🙏

Don't use the showerhead directly, or the bathroom will turn into a pond. The service really needs improvement. They'll overcharge you if you don't check your bill. I booked two rooms for three nights through Trip.com, but they kept saying they couldn't find my reservation. On the first day, they said they couldn't find the third day's booking. On the second day, they said they only found one room's reservation. Since I booked separately, I had to reactivate my key card every day. The power in the room would cut out and come back on automatically, and the curtains would open and close suddenly, which really scared me. The room cleaning time varied each day, and they'd often forget to replenish water or take a very long time. Plus, no one answered the phone.

The cleanliness and condition of our room was disappointing and not what you would expect from Crown. The shower glass was filthy and needed regrouting, table covered in glass marks, headboard was scratched and worn. Carpets badly need replacing