To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(55)
Positive reviews(44)
Reviews with photos/video(11)
Negative reviews(4)
SarahLAONeill
Superior Double or Twin Room
Stayed in Aug 2024
Travel with friends
7 reviews
5.0/5
Outstanding
Posted on Oct 7, 2024
The Santuary was a lovely hotel in Pak Beng, the perfect place to stay after the long boat journey from Luang Prabang. We wished we could stay longer to enjoy the facilities and view of the river
Response from Property: Dear SarahLAONeill,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Best regards,The Sanctuary Hotels & Resorts Team.
Guest User
Deluxe Double or Twin Room
Stayed in Dec 2024
Travel with friends
2 reviews
4.7/5
Amazing
Posted on Jan 21, 2025
Good location with a extraordinary view on the Mekong
Gavin
Superior Double or Twin Room
Stayed in Jun 2024
Solo travellers
3 reviews
5.0/5
Outstanding
Posted on Jul 14, 2024
An amazing destination and great facilities. I completely recommend it to anyone who wants a great destination at the end of an adventurous journey.
Response from Property: Dear Gavin,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Best regards,The Sanctuary Hotels & Resorts Team.
Zorro666
Deluxe Double or Twin Room
Stayed in Jan 2024
Couples
13 reviews
5.0/5
Outstanding
Posted on Mar 2, 2024
Perfect experience in this hotel. We saw elephant took a shower in the river. The room was big. The bed was very comfortable.
Response from Property: Dear Zorro666,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Best regards,The Sanctuary Hotels & Resorts Team.
rad
Deluxe Double or Twin Room
Stayed in Jan 2024
Solo travellers
12 reviews
4.7/5
Amazing
Posted on Mar 23, 2024
it's a bit expensive for me, but the service and the view from the hotel was amazing. The reswaurant was really great.
Response from Property: Dear rad,Thank you for leaving a review and for sharing your experience. We are sorry to learn that our services did not give you entire satisfaction. We will work on the issues that you have raised and hopefully we can provide you with a much improved services in the future.Best regards,The Sanctuary Hotels & Resorts Team.
Guest User
Superior Double or Twin Room
Stayed in Jul 2024
Solo travellers
3 reviews
1.0/5
Posted on Aug 4, 2024
This is my first time to give a bad review to a hotel, I don’t want to give it even one star! Checking in with more than a dozen white people, I was the only Chinese person. The **** receptionist introduced each white person to me with a smile on his face for a long time, and completely ignored me who hadn't checked in yet. When he finally checked me in, his face looked like I owed him money. Whenever I asked him anything, he always seemed to be indifferent. The same thing happened at breakfast the next day. When he saw a white man, he greeted me warmly and introduced the breakfast. When he saw me, his face looked like he was turning the page in a book. He told me to sit down and left with the tone of ordering a servant. Because I have a lot of luggage and there is no elevator in the hotel, I asked him if he could ask the hotel staff to help me carry my luggage downstairs. He immediately pretended not to understand and even used Lao with the female staff next to him. They laughed at me, and in the end I carried the luggage downstairs by myself... I swear that I never behaved impolitely when communicating with them. If it weren't for the fact that it was too late to arrive at Beibin, the location was too remote, and it was raining heavily at the same time. , it is not convenient to change hotels, otherwise I would definitely change hotels immediately. In short, they are simply discriminating against Chinese people. Chinese people should be careful when entering this hotel! ! ! ! !
Original TextTranslated by Google
Response from Property: Dear Guest,The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are sorry to hear that we did not meet your needs and expectations for your stay, that our services did not match your expectations. We appreciate your comments and suggestions, the issues you raised are under improvements.Best regards,The Sanctuary Hotels & Resorts Team.
Fanhaiko
Superior Double or Twin Room
Stayed in Mar 2024
Family
8 reviews
5.0/5
Outstanding
Posted on Apr 25, 2024
Great place, extremely relaxing in this month of April. Being outside the tourist season and in an extremely hot period we were able to take advantage of the swimming pool, great on the banks of the Mekong.
It's actually not very far from the main street of Pakbeng.
We were even able to see the elephants bathing opposite. If you stay long enough, go and spend some time at Mekong Elephant Park, it's a magnificent project.
Original TextTranslated by Google
Response from Property: Dear Fanhaiko, Thank you very much for your comment and the time spent sharing your opinion about your stay at our hotel. We make sure to share your praise with the entire team. We look forward to seeing you again soon. Best regards, The Sanctuary Hotels & Resorts Team.
Taozibois
Superior Double or Twin Room
Stayed in May 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Jun 5, 2024
good,很好的酒店
Translate
Response from Property: Dear Taozibois,Thank you so much for your 5-star rating of your recent visit at our hotel.Best regards,The Sanctuary Hotels & Resorts Team.
annabel m
Stayed in Oct 2024
Couples
4.0/5
Very Good
Posted on Nov 28, 2024
For the price we paid I think it was very good. A few minor issues that the owners might take on… Breakfast was very disappointing. I can see in the town there was a bakery and would have preferred to have gone there. Dinner was fine, but rushed and looks as if the staff were going through the motion… bedroom was good, shower room not so good. However the views were stunning and we overall enjoyed the experience….
Response from Property: Dear Annix2013, Thank you for taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to the accorded department. We do hope you give us another chance as we will definitely improve our services. Best regards, The Sanctuary Hotels & Resorts Team.
525danev
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Oct 29, 2024
Amazing place to stay. One of the greatest views, with a bonus having the elephant park on the other side to see them go into the water. Great rooms as well. The manager and staff have been incredibly supportive in making some personal wishes happen, I can never thank them enough for that. Highly recommend to stay more then one night (which most people coming with the slow boats do).
Response from Property: Dear 525danev, Sabaidee. Thank you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction, and we hope to be able to welcome you again in the future. Best regards, The Sanctuary Hotels & Resorts Team.
Marissa G
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Oct 13, 2024
Our stay at the Sanctuary Pakbeng Lodge was absolutely perfect. From the moment we arrived, GM Benoit was amazing to work with—so responsive and dedicated to making sure everything about our stay was just right. His attention to detail really made all the difference. The food was outstanding, especially the set menu, which gave us a great taste of the local cuisine. After a long, hot day with the elephants, the pool was exactly what we needed to cool off and relax. The rooms were fantastic—spacious, beautifully detailed, and the beds were incredibly comfortable. But the best part of the entire stay had to be the view. It was breathtaking and made every moment feel extra special. We truly loved every minute of our time at the Sanctuary Pakbeng Lodge, and we can’t recommend it enough!
Response from Property: Dear marissaadam, Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Best regards, The Sanctuary Hotels & Resorts Team.
Doreen L
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Oct 9, 2024
Stayed at this hotel one night on our way down the river. It’s a lovely hotel with very nice rooms and good air conditioning. The upstairs dining room is absolutely gorgeous and the food was wonderful as was the staff that served us. The highlight was in the morning when we were having our coffee before we left, we watched elephants come down to the river to drink.
Response from Property: Dear DJBEnnis, Thank you for taking your time to leave such an inspiring feedback about your recent stay at our hotel. It's a great pleasure for us to know that you enjoyed your stay, and we look forward to welcoming you again soon! Best regards, The Sanctuary Hotels & Resorts Team.
Guest User
Stayed in Dec 2024
Other
5.0/5
Outstanding
Posted on Jan 24, 2025
What an absolutely surprising and beautiful hotel. Fabulous service picking us up from the premium boat. Gorgeous sunset views. Stunning room. Delicious dinner. Super friendly staff (thank you Pria). We would absolutely stay again and for longer
Guest User
Stayed in Nov 2024
Other
4.0/5
Very Good
Posted on Dec 12, 2024
We stopped overnight here on a 2-day Mekong cruise. The food was OK, though not special, and the room was a good size and well-equipped. Aside a short water outage (probably not unusual given the location) the overall stay was very good and it is worth staying here simply for the view - particularly the sunset.
CHolmes5
Stayed in Oct 2024
Couples
4.0/5
Very Good
Posted on Nov 30, 2024
Unfortunately we were only here for one night and we would have liked to have stayed longer. The staff were very helpful carrying our luggage off the boat to the awaiting taxi to the hotel. The rooms were well appointed over looking the Mekong River. The evening meal was very nice and the hotel did a takeaway breakfast because of our early start the next day. I would recommend this hotel in Pakbeng.
Response from Property: Dear CHolmes5, Thank you for taking your time to leave such an inspiring feedback about your recent stay at our hotel. It's a great pleasure for us to know that you enjoyed your stay, and we look forward to welcoming you again soon! Best regards, The Sanctuary Hotels & Resorts Team.