Ostermundigen Hotels & Accommodations

PROS - Modern clean rooms with comfortable beds and reading lights. - Fast and easy route to the centre via the bus (free to guests!) - Black out blinds - Two bed apartment was very spacious - Laundry facilities (washer and dryer, 2 francs each) were really helpful, and clearly signposted - Parking including reasonably fast electric car charging - Concierge was available, helpful and very friendly. CONS - The air con was very slow even when turned up to the highest setting, and rooms were hot. Windows don’t open. - The breakfast was abysmal value. No fruit selection (just the usual bulk-bought fruit salad; it doesn’t cost much to put some apples and seasonal fruit in a bowl to choose from!). The scrambled eggs were rated inedible by the whole family. No baguette or whole loaves to slice, just large individual rolls and some white sliced processed bread.

The Kreuz Bern Modern City Hotel is located in the old town of Bern. It the nearings of the hotel there are lots of shops and restaurants other than some of the best places in Bern such as the Bundeshaus. Everything is perfectly reachable within a walk of max 30 min or by simply using public transportat (the hotels had a lot of bus and tram stops at around 4 minutes and the Bern central station at 10 minutes). We were also provided with the Bernticket, with whom we had free access to public transport in Bern. Breakfast is buffet style with plenty of choice. Rooms are nice and comfy. One side note about the rooms is that the double bed was a bit uncomfortable since it was composed by two single beds placed togheter. The hotel provides you also with a variety of ”entertainment” rooms such as the playroom with a mini pool table and a table football. Unfortunately the room is pretty small and play pool is difficult. Also the pool table is inclined, making the plays inaccurate. Other than this the hotel provides also a small fitness room with nice if you want to have a bit of training (of course it's not a professional gym but its enough). In the fitness room there is also a small sauna and a shower. From the fitness room you have also access to the rooftop from which you have a beatufiul view on the city.

The climatesystem still isn’t working. When we checked in, we weren’t told about the problems with the climate system, nor the time of the breakfast in the morning or the checkout time. She only asked if we brought a pet hamster when she saw the beauty case. Strange. When we opened the door, the room was very hot. Switching on the climatesystem, there was only noise but no cooling. When we complained about the climatesystem we were told that the system will be repaired tomorrow. On Sunday the rapairman doesn’t work!! We asked about some compensation, we were promised maybe a refund tomorrow, a free breakfast or something like that. But tomorrow there will be more information about the refund. The weather is very hot, no good staff in sight, it will be heavy night. Paid the room in advance. Big mistake….

The hotel is very well situated, in the center of Bern. Beds, bathroom and corridors of the hotel are clean. Highly recommended !

Optimale location for people coming by train and to move to the city.Near the hotel there is the crossroad of all trams and buses...Very large and clean rooms,the staff at the reception is very kind and available to our requests.What to say? Excellent price quality!! ,,,Numbers 1!!

Nice Looking Hotel, Lacking Service I had high expectations for this hotel because of the name and the price and felt it didn't live up to either. The room was small but very nice room features and esthetics were great. The view was awesome, the bed was comfy and I loved the pillow menu. The room service was also really great. Good food, amount of time for delivery was great as well. The not-so-good: Our ”air system” in the room was not working the entire time and it was a constant fight with the hotel staff for them to even look at it. It was never addressed during our stay at all. When we brought it up to the lady at the front desk she told us we should open a window. I didn't pay $350 a night to be told to ”open a window” and I'm not a fan of sleeping with bugs that fly into the room. We did manage to get a fan for the room and that did help a little but the attitude was not appreciated. Also, we had a problem with housekeeping unplugging anything and EVERYTHING left to charge in our room while we were not there. One item was my electric toothbrush which was dead. They even when as far as removing our room key entirely from the wall. I found this very unacceptable. We are energy conscious but if I leave something to charge it's for a reason. Also on our checkout day housekeeping walked into our room at 8 am and saw my husband naked getting out of the shower. The location is okay, not super convenient, overall beautiful hotel but staff need some major training in how to service and communicate with guests.

The hotel is opposite the train station. The service is very good and welcoming. The pillows are comfortable. Unfortunately, the hotel is not for sale. It should be said that the breakfast at the Swiss hotel this time was very good, so I did not notice that the breakfast of 40 Swiss francs was very different from the breakfast of 20 Swiss francs. I woke up in the morning and saw a thin blood stain at the end of the bed. Hotels not abroad don't pay much attention to the residual stains on the sheets

HOTEL AMBASSADOR BERN An ideal mix of good location, excellent staff & facilities We chose Hotel Ambassador primarily because it offered free parking service as we were travelling on rent-a-car and didn't have much idea about parking houses in Bern But the hotel turned out to be much better than our expectations. POSITIVES (+) The location is brilliant especially if you're new to the city. Close proximity to the tramp stop and ideally located in a neat, clean neighborhood. (+) I got a message from the hotel one day in advance summarizing all details of the stay and the city. Special thanks to Dominika Motykova who sent this message which really helped me book my free tramp tickets and get ready for the hotel stay (+) The staff and service are very good. Smooth check-in and check-out experience (+) I got a two bedroom option as we were a family of 2 adults and 2 children. This was really awesome as kids were independent and loving their own room (+) Views from the room especially with the barn and cattle side is breathtaking. Highly recommended to go for this view instead of city / old town view (+) Abel at the bar was very friendly and gentle during service hours in the evening. He chit chatted about our country, stay and gave advice on the tourist attractions. NEGATIVES (-) The hotel is slightly outdated in terms of infrastructure with old styled keys for opening doors, slightly old furniture & upholstery. The walls and carpeting inside the hotel is 90s styled. (-) The most painful aspect I experienced was the bed which was of poor quality with the mattress & pillows being really off. I was sleepless on both nights that I stayed here. (-) The pool is not heated and has limited space for people with only 4-5 beds and chairs (-) Access from basement parking to the main hotel is through a ringer which new comers may not know. No clear signage or messaging is written anywhere on how to go inside from the basement. I had to literally drag all the luggage by myself to the lobby for elevator access Overall, based on service / location / neighborhood, the place is Highly Recommended Rating: 8 / 10

I am aware it is a Moxy and also for the rate I could imagine what to expect. In general it was ok, but I was upset about the ironing room. The iron was dirty and I destroyed 2 white shirts. I have reported it but it took some time to correct it and provide a clean iron. I was on business and wanted to iron my shirts. Most hotels have an iron in the room, but at least they had this iron room. Also no phones in the room and first night the internet was not working - so you need to go back to the reception. Also the barmen and some staff on the reception only spoke English. This is also no problem but for a hotel in Bern a bit strange. Positive the room and the comfortable bed. Also the boxes to deposit the suitcase if you check out early near reception. Location is also good with only a few steps to the train and tram and super guests get a free ticket for the duration of the stay for public transport.

Large room, rich breakfast