Guest User
January 15, 2024
My family and I had an excellent 3 night stay at the Ritz-Carlton Coconut Grove. We would absolutely stay there again. PROS: - The hotel is gorgeous, and everything is in excellent condition. - Our room was large, clean and beautiful. - All of the hotel employees were incredibly wonderful, cheerful, and completely helpful. Thank you!! - They truly go the extra mile with some thoughtful small touches - for instance, I've stayed in hundreds of hotels, but have never seen one that provides complementary sunscreen and aloe poolside for its guests. - The location is perfect - a short, easy walk to everything in the Grove - restaurants, shops, the waterfront activities, parks, etc. But, because it's a block or two off the main business area, it's still calm and quiet. - The gym is one of the best hotel gyms I've seen, with a great quality and selection of equipment - including Peloton bikes. - The valets are super-fast. Our car was always ready and waiting for us by the time we got downstairs. CONS: The cons were minor - very small in comparison to the pros - but a few small areas for potential improvement were: - In our room's bathroom, there was a glass wall between the shower and the toilet room, which was odd and awkward. Ideally, they'd either replace that with glass that's fully frosted, or a solid wall. - Many of the common areas in the hotel (hallways, lobby, etc.) were extremely cold, so make sure to bring a coat or jacket. - The spa is only open on certain days of the week. So, if you'd like to visit the spa, make sure the check that it's open on the days you'll be there!