Anonymous User
July 3, 2023
Stayed in this hotel for one night, the room and the staff who guide you in are good, but there are credit and moral problems in the hotel's operation!
First of all, when I checked in, I wanted us to charge a deposit of 200💶. I swiped their POS machine with a debit card and was told that the refund will be returned within 14 working days
Later, after the tour was over (about 7 working days had passed since that day), I approached Ctrip’s background staff to inquire about the progress of the refund. They helped to contact the agent and the hotel. I was told that there was no refund yet and I needed to wait for a specific refund. The time required for the payment is related to the payment bank, so I continued to wait
The fourteenth working day is a Friday. I thought that the next two days would be weekends, so I contacted the backstage until Monday. After contacting the staff, I was told that the refund had already been refunded when we left the store (the hotel is in This is where I started to renege on the bill, and the words are different!) So I also asked the hotel to provide a refund certificate, including but not limited to the refund time, refund account, refund path, refund amount, etc.! After two hours, the hotel still did not respond, and after a period of time, the hotel returned the money quietly (the Ctrip staff did not receive a reply from the hotel, so they refunded the money to me first, carefully Think about it, it’s just a guilty conscience and I don’t know how to explain it, so I just want to return the money silently!)
Regarding this issue, one is that the hotel did not return the deposit within the stipulated time limit, and the other is that when I "came to the door", I tried to lie and fiddle with the truth! It's hard not to suspect that this is trying to swallow money. This kind of unscrupulous hotel must be punished! Everyone be careful!
Finally, I am very grateful to the staff for their help, they are very dedicated!
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