Hotels near Mama Smile, Lisbon

My overall experience was good but the only downside for me is the location. It needs a long walk, around 20-30 mins, to get to the main city area. I had to get a taxi or Bolt to return hotel every night. The room was clean with a large king size bed. The room size is reasonable. We were on the first floor facing the street, it was quite at night. Slippers were provided on request. The staffs were very polite and friendly. There were no problem in communication in English. They also suggested a lots restaurants and attractions for us to consider. The lobby is spacious with a TV and also lots of seating area. There was a small gym room in the basement. We had a comfortable and great stay with Lumen Hotel.

Not a 4 star hotel - but adequate and functional Staff are 4 Star!! - Always willing to help. Heard several guests take it out on poor staff due to expectations of a 4 star standing. Very basic toiletries - a soap pump stuck on the wall and one glass in the bathroom No concierge to help with touristy stuff. They just hand out brochures Breakfast selection is poor - seems they are always having to fill up in little quantities - seems like they ration the food. Felt sad to even ask the staff to fill up Staff are 4 star! Ordered a limousine airport transfer. No limousine but a regular car smelling of cigarettes. Again no fault of the hotel staff. They did tell me driver is not associated with hotel. I think they should drop down a star or better the facility.

An overall great experience in this hotel. The room I got was cute and has a small kitchen, it has the appliances you need to cook a meal, and plates, utensils as well, there is even a oven that you can heat up all the pastries you brought back to your room, the pastel de nata in the cafe down stairs at the hotel’s lobby were good. But what save my trip was the washer/dryer in the room, been travel for almost 2 weeks without doing laundry until I checked in to this hotel. If I’ve ever returned to Lisbon, will definitely stay in the hotel again.

The room is large with 2 large and comfortable beds next to each other, the bathroom with shower is spacious with soft and large towels provided. The general cleanliness is very good, they changed our towels every day even though we didn't ask for it (a choice that I think is not very eco-friendly) There are some cafes nearby (we didn't include breakfast) and restaurants, the bus stop to the center is just a few steps away. The center can also be reached on foot with a walk of about 15 minutes. The Hotel has a covered parking lot at a cost of €19.00 per day, absolutely essential if you arrive by car since there are no other parking lots nearby.

The hotel is in a very central location but the shower was was flooding and we asked to switch rooms and they gave us a new one. However the new one was also flooding. It was a little disappointing as I have stayed at this hotel in the past and didn’t have this issue. Staff is nice and location is great. Also has an amazing pool rooftop pool. I am not sure id stay there again just because of the shower situation.

As it is said in the other comments, the rooms are very badly soundproofed... We were given a room on the street side, with a window that did not close properly, and as a result we slept very badly! We decided to leave after the first night, as there was only one room left that we did not want. After having had the MANAGER on the phone, we were told that we would be reimbursed (over 200€). Strangely my card was not working for the refund, ok, and that it was not possible in cash. We were then told that we would receive a transfer within 1 to 2 weeks... I have been waiting for 2 MONTHS! I have had no answer to my emails and on the phone, I'm clearly being pushed around. It's unacceptable, I work at the reception of a hotel in France, we refund our customers! ESPECIALLY when they promise us!!!!!! It's not only unprofessional but also dishonest. Comme il est dit dans les autres commentaires, les chambres sont très mal insonorisées.... On nous a donné une chambre côté rue, avec une fenêtre qui ne fermait pas bien, et du coup nous avons très mal dormi ! Nous avons décidé de partir après la première nuit, car il ne restait qu'une chambre dont nous ne voulions pas. Après avoir eu le DIRECTEUR au téléphone, on nous a dit que nous serions remboursés (plus de 200€). Bizarrement ma carte ne fonctionnait pas pour le remboursement, ok, et que ce n'était pas possible en liquide. On nous a ensuite dit que nous recevrions un virement sous 1 à 2 semaines.... Cela fait 2 MOIS que j'attends ! Je n'ai eu aucune réponse à mes emails et au téléphone, on me balade. C'est inacceptable, je travaille à la réception d'un hôtel en France, nous remboursons nos clients ! EN PARTICULIER quand on leur promet !!!!!! C'est non seulement non professionnel mais aussi malhonnête.

The pros: -very close to metro station. - it was clean - I liked the friendliness of the staff - 24/7 reception - kettle, coffee maker in the room - the bed was comfortable and although the room was small i had everything needed The cons: -extremely thin walls, you could hear your neighbours conversations and peeing. -the room had a small window that I couldn't open and the view was on the corridor so you have to keep in blocked by curtains to avoid people looking at you. Which means, no natural light all stay - before my visit, I asked if the hotel if they can provide gluten free bread for breakfast, as I'm gluten intolerant, and they replied no. - the decor is cheap looking, this hotel pretend to be more fancy than it is in reality - shower doors didn't close properly, so every shower left me with flooding

Hotel staffs are friendly, kind and helpful. Really enjoyed their breakfast. The location is not too convenient for touristing but I chose here because it was close to Sete Rios bus terminal. It’s about 13-15 minutes walk.

The room has a very high ceiling. There is a terrace. So comfortable. There is plenty of lighting.  The hotel breakfast is good. The location of the hotel is located in the city center. Very convenient. There are many restaurants nearby. There is already a grocery store downstairs. The employees are polite and greet people with smiles. 

Booked this hotel after calling their central reservations office . I told them quiet was my main priority . After assurances from them I cancelled my other reservation in Lisbon . What a mistake ! Paid 790 euro for a family room. Rooms are no better than a holiday inn. My daughter’s room was dirty on check in . Cut nails on the floor , mould in the shower and hair in the sink . Old, tatty and stained bed bases . The common areas were so noisy with business guests . The hotel is attached to a big conference facility . Service was very good but I have no idea why this hotel gets such good ratings . Perhaps because most of the guests are not paying themselves and are getting corporate rates . I felt completely ripped off . The central reservation was not completely honest about the hotel. I spoke to the reception and the GM in the end . They waived my charge for one beer ….. the best they could do . What an insult . Not stated in any “5” star hotel that has mould in the shower . No attention to detail. Don’t stay here if you are on holiday. There’s much better choices in Lisbon .