GGuest UserWe arrived right at 3pm and was checked in immediately. We got up to our room and began to settle in, when we realized that our AC unit was not working properly. The maintenance worker said he would be right up, however, we told him to finish what he was working on at the time. He was up to our room within 10 minutes. He tried a few different things with the AC unit to no avail. He walked my husband down to the front desk to let them know that we would need to be moved. We were moved to a different room, that worked out much better for our family. The staff was very apologetic but we were so happy with how they handled the situation. We have reservations to stay at this location again later this month. I know that if we have ANY issues, the staff will handle it immediately and with a smile on their face!
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