Our room had bed bugs. When I asked to switch rooms the person behind the desk at first wanted to move us to an empty room right next to our old one, which is not what you should do in the case of bed bugs (you should move someone to a room far away). The person also downplayed bed bugs as a problem and never apologized on behalf of the hotel. Another person behind the desk the next morning didn't apologize either. And when I left they still charged me for peanuts.