Scarletz KLCC Apartments by Gravity

Scarletz KLCC Apartments by Gravity Reviews

Scarletz KLCC Apartments by Gravity

Jalan Yap Kwan Seng, Kuala Lumpur, MalaysiaView Hotel Details
Scarletz KLCC Apartments by Gravity
Scarletz KLCC Apartments by GravityScarletz KLCC Apartments by GravityScarletz KLCC Apartments by Gravity
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Scarletz KLCC Apartments by Gravity Guest Reviews

4.1/5
Very Good
130 reviews
Verified reviews
Location4.3
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(130)
Positive reviews(121)
Reviews with photos/video(23)
Great location(18)
Classy environment(14)
Many amenities(14)
Loved the view(11)
Great swimming pool(9)
Easy to get around(9)
Well decorated(8)
Strange smell in room(4)
Negative reviews(9)
Boiskhon
Superior Twin Room
Stayed in Sep 2024
Family
1 reviews
4.0/5
Very Good
Posted on Oct 7, 2024
When we checked in WiFi is not working, microwave is not working. We stayed 2 days nobody cleans room.
Guest User
Deluxe King
Stayed in Jan 2025
Business travellers
1 reviews
2.0/5
Posted on Feb 21, 2025
The room had a very strong mouldy smell. There was also an ant infestation. There were ants crawling around on the countertops and bathroom floors. Do not stay here!!!
Guest User
Deluxe King
Stayed in Sep 2024
Solo travellers
5 reviews
2.7/5
Posted on Oct 31, 2024
The room is spacious, but bad smell is unbearable.. It's really bad smell. Smell like old room. And The floor is also sticky. I checkout the same day..
Response from Property: We are very sorry to bring you an unpleasant stay experience. We are deeply sorry about the room smell problem you mentioned. After the workers clean the room, they will use disinfectant for disinfection. It may be the smell of the disinfectant. Opening the windows will help. Later, we will also ask the workers to spray less after cleaning the room and open the windows for ventilation. We will ensure that we provide a A more refreshing and comfortable environment, your feedback is very important to us and we will continue to work hard to improve. We hope to have the opportunity to provide you with better services again in the future. Thank you for your understanding and patience!
Guest User
Deluxe King
Stayed in Jul 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Aug 29, 2024
Very, very good. The bed is very comfortable and the environment is quiet. I will order it next time.
Guest User
One-bedroom Suite
Stayed in Oct 2024
Couples
3 reviews
4.0/5
Very Good
Posted on Nov 28, 2024
The room had a little smell
Jom07
One-bedroom Suite
Stayed in Dec 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Feb 23, 2025
good place
Guest User
Deluxe King
Stayed in Jan 2025
Solo travellers
4 reviews
4.5/5
Great
Posted on Feb 6, 2025
Facilities: Overall it's OK, it can be clean and tidy. Environment: There is a big difference between the hotel's promotional photos and the actual promotional photos! There is fraud! But the overall environment is OK! Service: There are many Chinese tourists, and there are no conversion plugs, so you need to buy them yourself. The cost performance is not high, not cheaper than in China, that's all I can say.
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Geerdiweierluonade
Deluxe King
Stayed in Nov 2024
Solo travellers
29 reviews
2.7/5
Posted on Jan 2, 2025
The location is very close to the Twin Towers, about a ten-minute walk, but there are no Chinese restaurants near the hotel, and there are many Indian and Middle Eastern tourists. There is a Middle Eastern food court next to the hotel. The lobby is very noisy at night, and the items in the small shop are super expensive. Luggage storage is 5 Malaysian dollars a day. Also, the sink in the bathroom is very blocked, and the water is flooded. It feels that the room smells and is not so clean. I don't understand why the TV in Malaysian hotels is so difficult to turn on. I can't watch it and there is no prompt on how to operate it. There is no in-room phone to contact the front desk. Contact the hotel contact person and wait until you leave the hotel to reply.
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Response from Property: Dear guest, thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. Luggage storage is charged, which is clearly marked on our website. You can check it out. Regarding the problem you mentioned, the room workers will disinfect after cleaning. It may be the smell of disinfectant. It will be much better if the windows are opened for ventilation. Your feedback is important and we will address these issues to improve our service and communication. Although we strive to provide a comfortable stay, we regret that we did not do so this time. We appreciate your feedback and hope that you will consider giving us another chance to provide a better experience in the future.
Beckti
Deluxe King
Stayed in Nov 2024
Couples
2 reviews
4.7/5
Amazing
Posted on Dec 21, 2024
The room and facilities are very good. The location is easy to travel and there are many restaurants around the hotel. But there is one thing that I have to deduct points for. On the day I checked in, I noticed that the door lock in the room was broken.
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Khalil_06200
Deluxe Suite (can Stay For 3 People)
Stayed in Oct 2024
Solo travellers
3 reviews
4.7/5
Amazing
Posted on Nov 14, 2024
Everything was good except maybe the TV and the Wifi in the room which didn't work as I was often out it didn't impact me that much.
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Chenxiaopang
Deluxe King
Stayed in Sep 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Oct 31, 2024
The room is big and the view is great. It's also close to the Petronas Twin Towers. The infinity pool has a beautiful view! There is a convenience store downstairs, and there are Zibo BBQ and a Chinese supermarket nearby. I stayed there for a few days and was very satisfied. It was clean and tidy, and the price/performance ratio was perfect!
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Guest User
One-bedroom Suite
Stayed in Sep 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Oct 31, 2024
This kind of room with a living room and kitchen is really necessary when taking the kids out. The location of the house is very good, very close to the Petronas Twin Towers and in the city center. If the kids are sleepy, I can bring them back for a nap. I will book here again next time I come!
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Michellechelle
Superior Twin Room
Stayed in Sep 2024
Travel with friends
11 reviews
5.0/5
Outstanding
Posted on Oct 28, 2024
Except that the carpet in the bathroom was a little wet, everything else was good😍😍! Especially the swimming pool was really deep🉐My favorite! The facilities were very advanced and good! Will go back again!
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Guest User
Superior Twin Room
Stayed in Sep 2024
Solo travellers
1 reviews
3.7/5
Posted on Oct 6, 2024
Chinese friends, please remember to bring a converter, otherwise you can’t charge the phone. There are no slippers in the room. There is a washing machine in the room. There is a kitchen. The hair dryer is broken.
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Guest User
Superior Twin Room
Stayed in Aug 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Sep 17, 2024
The room in this hotel is very clean and tidy, the bed is very comfortable, the location of the hotel is also very good, the transportation is convenient, recommended!
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