Best Western Hotels in Koh Samui

The breakfast room goes to waste. It should be the main restaurant at night with music. The Barge Restaurant is probably better in warm weather but a bit of an issue to get to. Otherwise a great resort and I fully recommend it to anyone who does not want to stay in the built up Chaweng Beach area.

Recently stayed at this hotel for 1 week, arrived from the Airport with no luggage as Bangkok airways lost it, checked in to the hotel and was met by a lovely member of staff who was waiting for me, she offered me a welcome drink on arrival which was very much appreciated after a long flight. After check in, was shown to my room which was a pool side deluxe room with Double bed and En-suite. Room was very clean, spacious and came with Fresh towels, Toiletries, a Mini fridge stocked with beers, satellite T.V, Aircon and some free drinks/snacks. My stay came with free breakfast every morning, which was very handy and the selection was always really nice. Lots of fresh fruit, cereals, pastries, eggs cooked to the way you wanted along with a choice of tea/coffee and fresh juices. Staff are soo friendly and welcoming, they clean your room everyday and provide fresh sheets and towels as well as toiletries. The Hotel is quite modern and staff had decorated the reception for Chinese New Year with lanterns and fairy lights. The position of the hotel is good, about 10 min drive in a taxi to Fisherman's village, which is full of bars/restaurants and shops. The hotel is also right on the beach, so you have the option to swim in the sea or the pool and look out onto the amazing views. I loved my stay at this hotel and would highly recommend! (Only negative thing I can think of is that the Pool Bar was never open, so it would be good to see this open in the future).

Recently stayed at Centara for our honeymoon and it was indeed the best hotel we stayed in Koh Samui. Was greeted by Mr Neil and his staff during our check in. We had a really comfortable stay and staff were always ready to assist with any request. Love the idea of “surprise of the day” button in the room, where they deliver different types of chocolate each day. One of the highlights of my stay was the food. We went to salt society restaurant for two consecutive nights as they serve high quality food with big portions. It was also refreshing to try out so many salt flavors for our meal. Overall, my stay at Centara was nothing short of exceptional with their great hospitality. Highly recommend this hotel!

I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i

I have been to Koh Samui many times and have almost stayed in hotels of the well-known groups on the island. Of course, each hotel has its own characteristics, but in the second half of 2020, the beauty found on the reservation website can be regarded as the best hotel for parents and children on Koh Samui. Not luxurious but very warm; all the staff are warm and friendly (thanks to Aun, HK 4 staff, spa manager, oil, restaurant staff for their care and help during their stay); can add extra beds for children; The facilities are very suitable for parents and children (the pool surrounds the entire resort, 3 water slides, floating beds, children club and trampoline, goose*stone waterway); there are children's menus and children's dining chairs; the beach and sea water are medium and upper level in Koh Samui, the sea is very calm, suitable for children to dig sand and play in the water; Every day after finishing the room, there will be different towels made on the bed, especially after knowing that children like dinosaurs, there will be different dinosaurs made by towels. A little improvement: breakfast and dinner menus can be richer, there are fewer choices (especially breakfast), long stay will not know what to eat; Probably in special times, there are too few guests, the staff is streamlined, the water in the ring pool is not clean (it is true that most of the time the pool is not used by guests); mosquito control and insect control need to be further strengthened.

Very warm and professional service, great food. I stayed 3 nights with my family. we need to catch an evening flight, and I talked with Pei Pei, she helped to sort out late checkout which is very kind. Excellent experience!

We took my brother to the FishHouse on 27 December to celebrate his 60th birthday. Party of 10. We had an early booking of 6.30pm as my brother was not well. The service was very rushed. The waiters told us at the outset that the restaurant would be very full and busy later and they advised us to order quickly. This help kill the welcome. The restaurant never got very busy so I don't know why they told us this in the first place. It made us feel rather unwelcome. The starters were good. However, some of the main courses were disappointing. Four of us ordered the ”paella” dish, two the squid ink paella and two the foie gras paella. Paella is a Spanish sea food dish. It is usually served about 1.5 inches deep, heaving in seafood such as prawns, squid, etc. This seemed like a good choice as we were in a fish restaurant. Paella was listed on the menu to ”serve two”. I have no idea why. They were tiny. A single adult could easily eat one and still feel hungry. Annoying. It was nothing like the paella we have eaten in Spain. There was a thin dry layer of rice in the bottom of the pan. The squid ink paella could hardly be described as heaving with seafood. There were four mussels on top. The rice did not contain any seafood. As to the ”foie gras paella”, we expected this would be both seafood and have foie gras. However, the ”paella” had no seafood at all. Again, it was just a thin layer of rice along the bottom of the pan with a piece of foie gras on top. I don't see how one can have a ”paella” with no sea food. It is self contradictory. The staff should have warned us that the so-called ”paella” contained no sea food. We felt this was a disappointing effort for what was meant to be special occasion. I had specially recommended the place as we had a good time when we stayed there during the year. We emailed the GM, but he/she did not even do us the courtesy of a reply.

We stayed in Celes Samui in March 2023. And all in all our holiday was very nice and relaxing. Although we got off to a rocky start. After arriving we were picked up by the hotels shuttle, it was nice not to worry about the transfer. Then we were driven to Celes Samui but we were surprised that we didn't go to the entrance shown on the website but another one just 40m further. This was the entrance to the older Celes Palm Beach Resort (I think this one is advertised as one of the first Resorts on Koh Samui). Right after the first night in our hotel room (very clean, bright and spacious) we discovered bite marks on our feet. We did not know what caused those marks, and thoroughly inspected the bed and the room but found nothing. However the next night we got few more, after which we asked to change the room. The staff was helpful and we were able to change the room without any problem. Unfortunately we ended up in a top floor room in the building right next to the street. This street is very busy also (or especially) at night and it was almost impossible to sleep. So we ask to change room again and luckily could change to a room which was not much further away but already much more silent. After this our holiday preceded nicely. The breakfast is excellent with a big selection of continental/European food and local specialties. The 3 Pools and beach are very clean and the personal is very friendly. Also the proximity to Fisherman's village (~ 1km/15min walking), the SevenEleven just between the two Celes entrances and the many restaurants on the street are a clear Plus. Our main critic is about the advertisement of the hotel: it's important to note that Celes Samui consists of two different hotels which very much feel still separate although pools and restaurants are shared. There are 2 lobbies, 2 gyms, 2 libraries. Also the beach towels have different colors, so everyone knows to which site you belong. It is a small detail but kind of made us feel like the hotel is still separated internally to the more modern side and the other, bit more dated side. During our booking only pictures of the newer, more fancy Celes Samui were shown on the website. However, this area is much smaller and most of the guest will stay in the older, more dated area. It should be more clearly stated during booking where you stay! From the pictures and the previous reviews you get the feeling you will stay in a very calm and tranquilizing environment but if you then end up in the ”tropical zone” it is everything else but calm in case you end up right next to the street. The second comment is the amount of sun chairs in the 2 hotels. On two days we got up early to join the organized jogging trip (which is very nice btw) and to go on a boat tour, and almost all the sunbeds at the beach front pools were already reserved before 7 am! On the beach there are only few sunbeds (maybe around 30), which are only located in front of the older Hotel. The rest of the hotel's beachfront

We stayed at this newly built hotel for 5 Nights in October 22 which is usually OFF season (instead of offering for free upgrade they asked us 300 Thai bath for an upgrade). the hotel is extremely beautiful, but location is not good, even for 7/11 Shop you need to walk for 15 min up and down hill. there is no restaurant for dinner outside the hotel. No free shuttle to main shopping area (Central Sumai). rooms are nice and clean (no coffee creamer though they send you COLD milk in your room). there are few areas that need to be improved. House keeping is average. All the staff is very polite and helpful. we had free buffet breakfast which was bellow Average. our stay was long 5 Nights and during our stay we never ever had HOT tea or COFFEE. it always took at least 15 minutes for them to serve you coffee. Breakfast scene is pretty chaotic . pools are very very nice and clean, they have very small private beach. but the view from each room specially the lobby is to die for. overall i will still give it 8/10