Hyatt Regency Koh Samui

after having had a disappointing stay in Amari Koh Samui, we were so glad to have moved to hyatt. we stay there for 3 nights and absolutely loved it. from the moment we arrived, the customer service was amazing. The front desk and the concierge were amazing. love the lobby, it's open space overlooking the sea. we arrived early so we had lunch first but they pretty quickly had our room ready and our luggages were already sent to the room even without me telling them. amazing! we upgraded from a partial sea view to a full sea view room and no regrets. my baby loved the room so much, running around and looking at the view. we loved the room instantly, very clean, spacious, and great view. Kids friendly, i love how they have couple of selections for kids menu and not just fried stuffs and pasta. the staffs are all friendly with the kids as well they totally engage with the children. Their kids club is big and they have activities everyday and the whole day. They do have kids pool side as well with slide and a small outdoor play ground area. it has a grassy area where you can play and run around with your kids. the only downside for us, not much options for breakfast and not really a beachfront where you can swim freely nor can you have a long seaside walk. cant build sandcastle as well. my baby loves to play with sand. when you read about hyatt beach being rocky and not sandy white, they do mean there are huge rocks on both sides. see my photo for better understanding. they do have live ban and firework show in the evening at Sesun restaurant. overall it didnt matter to us, we went to relax, stayed in the resort and relaxed and that's what we got and felt relaxed the entire stay. HIGHLY recommend staying here and when we head back down to koh samui we will surely stay in Hyatt again.

The hotel was really beautiful super Instagrammable. The staff were really nice, the beach was great, and the food was delicious. The only thing is there were quite a lot of rocks, so swimming in the sea was a bit hard.But honestly, the best part was the staff. I actually forgot my pants there, and they found it and sent them back to me, which was really nice.

Great stay for our family. Facilities were clean and staff were very friendly.

Awesome hotel , facilities and service really great. The toilet in our room was leaking , reported to the team , they fix the problem very quick . Location was a bit far from the shops , there is no restaurant no shops outside of the hotel . However , yoh don’t need to leave the hotel basically , breakfast was great and the swimming pools are awesome

The house keeping is poor, cotton bud was found in the balcony when we check in. Pest control is also poor, as the room is filled with flies and mosquitoes. Gym is clear and staff are in general helpful. The breakfast buffet is quick tasty.

We had a pleasant stay at Hyatt. Having moved from a nearby hotel, we were happy to see how modern and clean the facilities were. Coconut drinks at breakfast buffet were a plus and the beach was small but cozy. One downside though-- We were away 10am-330pm on our second day and came back to the room to find it still not cleaned... the staff was starting cleaning at 330 which felt very late and inconvenient as we were ready to rest..