Marriott Hotel Reviews
Marriott Hotel
No. 418 Qinyi Road, Jiaxing, ChinaView Hotel Details
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1 night
Marriott Hotel Guest Reviews
4.7/5
Amazing
1994 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(1994)
Positive reviews(1952)
Reviews with photos/video(458)
Friendly front desk staff(270)
Delicious breakfast(221)
Would stay again(99)
Convenient for shopping(79)
Great swimming pool(47)
Delicious buffet(30)
Negative reviews(42)
Malachite
Deluxe Double Room
Stayed in Nov 2023
Couples
20 review
Very Good
Posted on Nov 12, 2023
Overall a good experience. I have to point out though that the pool is lukewarm and not fully heated. I would also like to point out that the concierge chose to speak in mandarin to my friend and didn’t include me in the conversation even though the booking I made was on my name and he was able to speak English. I had to guess what was happening the entire time.
Response from Property: Dear Marriott guest, thank you for choosing Jiaxing Marriott Hotel among many hotels and sharing your stay experience with us. We are sorry that this service did not meet your expectations. We will investigate this incident in depth, understand it thoroughly, take proactive measures to improve it, and follow up on the problem. Strengthen employee training and management. We are waiting for you at "Jia" and look forward to your next stay to see our improvements.
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
3 review
Outstanding
Posted on Apr 13, 2024
The hotel’s environment is very pleasant, nice view out to lakes and service is excellent, I’m particularly thankful to Gavin who has been very helpful with my needs during my stay there. I’ve also had a meal at the Chinese restaurant and the food is delicious.
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
1 review
Very Good
Posted on Apr 19, 2024
Gavin Hsu the front desk manager gives good service and can communicate in English.
Overall good service.
However staff should give correct information to guests- eg can pre-book Didi car in advance via “schedule” button instead of telling guests not book in advance.
Response from Property: Dear guest, we are very glad that you and your family chose to stay at Jiaxing Marriott Hotel and gave us a five-star review. We are very happy to see your affirmation of our service. Thank you for your valuable feedback. Your feedback is very important to us. We will inform relevant depar**ents based on your feedback and continue to improve. We are waiting for you at "Jia". We are always committed to providing guests with high-quality services and look forward to your next stay to feel our progress.
Anonymous User
Deluxe Room (2 beds)
Stayed in Apr 2024
Business travellers
83 review
Outstanding
Posted on May 1, 2024
Very good hotel. Quiet but nice location. Will come back again in future.
donhuangcn
Deluxe Double Room
Stayed in Dec 2023
Family
22 review
Outstanding
Posted on Jan 1, 2024
@ April, thanks for your kind service for my family to have a wonderful travel! Happy new year!
Response from Property: Dear Marriott guest, thank you for choosing to stay at Jiaxing Marriott Hotel and commenting on our hotel's service. We are also particularly honored that our hotel's April's professional, warm and thoughtful service left a deep impression on you and received your praise. and satisfaction is our greatest honor, and it also gives us great motivation to continue to improve, innovate, and strive for excellence in future services, so as to provide better services and a comfortable environment to every guest. We are waiting for you in "Jia" and sincerely look forward to your visit again. We will continue to serve you wholeheartedly.
Guest User
Deluxe Double Room
Stayed in Mar 2024
Business travellers
28 review
Great
Posted on Mar 12, 2024
Hotel is clean. Staff speaks excellent English and the Service is great.
Response from Property: Dear Marriott guest, thank you for choosing to stay at Jiaxing Marriott Hotel. I am glad that your stay has brought you a pleasant experience, and thank you for your affirmation of the hotel room environment and service. At the same time, I am particularly honored that Wendy's considerate, warm and thoughtful service in our hotel has left a deep impression on you. We will continue to uphold the brand concept of "treating each journey wholeheartedly and wonderfully" to bring high-quality services and a comfortable environment. To every distinguished guest. We are waiting for you at "Jia", looking forward to meeting you again and creating another unforgettable memory for you.
Stephhhh
Deluxe Room (2 beds)
Stayed in Oct 2023
Business travellers
18 review
Outstanding
Posted on Oct 15, 2023
The environment is so good as always and the service is really good
Response from Property: Dear guest, thank you for your continued support to Jiaxing Marriott Hotel. We are very happy to see that our environment and services have been satisfied with your satisfaction. We attach great importance to service quality and customer experience, and always adhere to the people-oriented concept for everyone. An in-house guest provides warm and thoughtful service. We are waiting for you in "Jia" and look forward to meeting you again and creating another unforgettable memory for you.
Bon Hui
Deluxe Double Room
Stayed in Oct 2023
Business travellers
7 review
Outstanding
Posted on Oct 10, 2023
The reputation proceeds the hotel, nice, clean and comfy to stay.
Alex
Deluxe Double Room
Stayed in Nov 2023
Business travellers
93 review
Outstanding
Posted on Nov 28, 2023
Very good hotel for a business trip.
Liang Hung
Executive Room (2 beds)
Stayed in Sep 2022
Couples
3 review
Outstanding
Posted on Sep 28, 2022
Fresh new hotel room with first class breakfast. Executive lounge dinner is a surprise!
Response from Property: Thank you for your choose Jiaxing Marriott Hotel, we will look forward you come back.
Anonymous User
Deluxe Room (2 beds)
Stayed in Apr 2023
Business travellers
4 review
Outstanding
Posted on Apr 22, 2023
Una is excellent!
Guest User
Deluxe Double Room
Stayed in Feb 2023
Business travellers
6 review
Outstanding
Posted on Feb 26, 2023
Eric is a nice man
Guest User
Deluxe Double Room
Stayed in May 2023
Other
7 review
Outstanding
Posted on May 5, 2023
Annie
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2023
Business travellers
1 review
Outstanding
Posted on Apr 21, 2023
Kitty
Smile_nuo
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
17 review
Amazing
Posted on Apr 16, 2024
My neighbor recommended Jiaxing Marriott to me as a good hotel, so I booked a room in advance and told them that I needed a baby cot. As soon as we arrived at the hotel, the porter helped us unload the luggage. As soon as we entered the hotel, the handsome guy in red clothes took the initiative to help with the luggage and guided us to the front desk to check in. Opposite the hotel is a large shopping mall (I didn't go shopping). Because it was the weekend, I booked their buffet dinner in advance. There were many dishes for dinner, including a small blue dragon, tomahawk steak, Wellington, original cut steak, salmon, sashimi and skewers for each person. They all tasted very good, especially their desserts, both in terms of appearance and taste, it's really YYDs.
Original TextTranslated by Google
6/20
Response from Property: Dear Marriott guest, Thank you very much for staying at Jiaxing Marriott Hotel and giving us your comments. We are glad that you had a pleasant experience during your stay. Thank you for your affirmation of the hotel in all aspects. Your satisfaction is very important to us. It is our greatest honor to get your recognition, and it also gives us great motivation to continuously improve, innovate and strive for excellence in our future services, and provide better services and comfortable environment to every guest. We are waiting for you in "Jiaxing", and we look forward to your visit again to experience the authentic local characteristics of Jiaxing.
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