GreenTree Inn Hotels in Haikou

Our 3 night stay night stay at Haikou. Highly recommended hotel for foreigners like us😭. Staffs were friendly and able to assist how to use the local mobile application for payment. Room was clean and hotel also come with free washing machine where you can do your laundry. Location was about 10-15min walk to the famous 椅樓old quarters. Surrounding area have a lot of shopping where you won’t be feel so bore at the hotel surrounding.

he Hilton Haikou is a very well located hotel and probably one of the best in Haikou. On arrival there was a heavy rainfall which caused me to get quite wet walking from the taxi to the hotel entrance. I booked the room online via trip for me and my travel companion with the payment in hotel option. Online-Prepayment was not possible. On check in, given that I was very wet because of the rainshower I was quite unsatisfied with the service. First there was apparently some issue, wether I or my companion booked the room because the order of names on the booking showed my name in second place. Also my companion wasnt with me at that time because of a one day delay. In my opinion it shouldnt be a matter who booked the room since both of our names were given, regardless of the order. This issue took some extra time which is very inconvenient if you are dripping wet and just want to rest. Secondly when it comes to payment instead of the 1959 RMB, 2000 RMB were deducted from my WeChat account without any communication about the deviation. I also only realized it later when I already arrived the room and was very confused what the 41 RMB were for. Like I said it has not been communicated to me at all. Maybe a tip or was it meant as a deposit? (Even though it would appear to be a very odd deposit amount and tipping in China is not a thing) I guess from a 5 Star Hilton I could expect accuracy and clear communication when it comes to payment. Which brings me to another downside. Even though my Mandarin is sufficient enough, I was very surprised that at a Hilton of this price category none of the staff at check in nor other employees were able to speak English. So for foreigners who dont speak Chinese this would be a bit difficult. The next day I went down to reception again to ask about the 41 RMB and was offered a refund, yet the reason why it has been deducted in the first place still remains unknown to me. Another small issue appeared at breakfast when I asked one of the waitresses where the tea/ teabags is/are located. I formulated my request precisely in Chinese and the lady was just behaving awkward and walked away. I thought maybe still something would happen, but 10 minutes later still nothing. Luckily I was able to find the overseeing waitress, asked her the same question and found out that the Teabags are not openly presented at the buffet (Which is an unexpected inconvenience for a 5-Star hotel yet again, + the tea choices are very limited) My last complaint is the minibar. I have been at budget hotels before, which offered a free minibar which is refilled every day. Why are there so many things in this Hotel with a hefty price tag. This appears not welcoming given the cost of this Hotel. Especially the price-tag of minibar drinks is outrageous. For example 0.33L Tsingtao Beer 28 RMB…. Speechless. In every shop around you get 0.5L for less than half the price. Now that all my complaints about the service have been mentioned, lets move on to the many upsides of the Hilton: -Great location and rooms -Very good breakfast buffet with many choices -Even better dinner buffet (298RMB/Person) -Great panorama view -luxurious -Some of the staff still did a great job, which is why I still give a 3/5 rating, regardless of previous issues.

The hotel was booked for the team building. The location is convenient, the parking lot is large, there are many hotels and shopping malls nearby. The service is also very warm, and a small gift was given when checking out. It was a good experience. It is three kilometers away from Qilou Old Street, so it is ok to go out.

The room is neither big nor small, and the decoration is very classic. The location is very good, only one road away from the Qilou Old Street Scenic Area. In addition, the food in the hotel is delicious. The morning tea and Chinese food at the Guangdong-Hong Kong Hotel on the 5th floor are very good, and there are group purchases available.

Amazing hotel ! ❤️ excellent service , wonderful people, beautiful territory with volcanic hot springs and swimming pools. Thank you Beth , a young lady on the reception for helping us to handle all issues and requests during our stay. We also discovered a nice souvenir on the table , what a lovely touch for a good memory. I will definitely recommend this hotel to all my friend and family members, in love. My mom loves it so much too, thank you.

The only reason why we booked this hotel is because we had a very earlier flight, and the hotel is directly reachable via Meilan Railway station. The hotel is also near a “shopping mall” to do last minute souvenir shopping, and there’s like a food court nearby. So location is 5 stars! At one glance the room looks spacious and okay, but there’s a cockroach looking creature flying out suddenly and when underneath the bed frame, and the toilet seats and the shower floor looks a little stained. I think the room light is a little dull even when all the spot lights are switch on hence not really giving a bright and clean impression. Nonetheless the super huge bed looks clean and white! Personally felt that service was not up to standard of what one would expect from a 4 diamond hotel. Checked in around 6pm and there were 4 staffs standing at the counter but only 1 attended to the 3 guests queuing to check in (maybe it’s not their job to do check in?). Later the night wanted to ask about the bus shuttle service timing and the guy standing at the information counter just replied in a frustrated tone - “look at this timetable”. As it is our first time here we don’t know where is the pickup point and we asked where is the pickup point to which he just reply “this level”. We had to look around and point to the nearest entry and reconfirm is it there. So service aspect could have been friendlier. Amenities wise it’s pretty standard. Toiletries were great. 4 bottles of waters provided. 2 pairs of slip ons and 2 pairs of rubber slippers. Oh not sure what’s wrong with the aircon, set 23 degree yet it’s still making us sweat in the night. Usually I would feel freezing cold in this temperature. All in all, an ok experience to have somewhere to stay to catch an early flight.

Excellent service, amazing pools, nice beach view, perfect rooms, top!

This is our first trip to Haikou, although we have been to Sanya a few times. The Langham Haikou is conveniently located, there are shopping malls, shops and restaurants nearby. The swimming pool is clean with nice view, esp. for taking photos. It definitely has a resort feel. All the staff provide excellent services, including Concierge and Front Office. Special thanks to Miss Julie Wang who is always helpful and caring in all aspects, and she upgraded us to a sea view room with stunning view! Deeply appreciated! The room is spacious and cozy, very comfortable. We will come back to stay again in the near future.