Guilin Jasper International Hotel  (Two Rivers and Four Lakes High-tech Wanda Branch)

Guilin Jasper International Hotel (Two Rivers and Four Lakes High-tech Wanda Branch) Reviews

Guilin Jasper International Hotel (Two Rivers and Four Lakes High-tech Wanda Branch)

No.9 Wulidian Road, Guilin, ChinaView Hotel Details
Guilin Jasper International Hotel  (Two Rivers and Four Lakes High-tech Wanda Branch)
Guilin Jasper International Hotel  (Two Rivers and Four Lakes High-tech Wanda Branch)Guilin Jasper International Hotel  (Two Rivers and Four Lakes High-tech Wanda Branch)Guilin Jasper International Hotel  (Two Rivers and Four Lakes High-tech Wanda Branch)
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Guilin Jasper International Hotel (Two Rivers and Four Lakes High-tech Wanda Branch) Guest Reviews

4.6/5
Great
883 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(883)
Positive reviews(849)
Reviews with photos/video(141)
Large rooms(51)
Perfect for kids(34)
Tasty food(34)
Has play area for children(27)
Friendly front desk staff(23)
Great swimming pool(19)
Luxurious(12)
Negative reviews(34)
Guest User
Deluxe Mini Room (Double bed) (Fridge)
Stayed in Aug 2021
Solo travellers
2 review
5.0/5
Outstanding
Posted on Aug 5, 2021
Jasper has a great little Dim-Sum Restaurant on the 1st floor. l love this place because it's medium priced and yummy. I take left overs to my room or to the train. Very convenient. My room was perfect... big TV, bathtub and separate shower, very clean, and they brought a fruit plate Provided hot water with tea... bring your own coffee. I really enjoyed my stay. I stayed two nights.
Response from Property: Thank you for your affirmation and recognition of Jasper. First of all, thank you for your support and recommendation. Secondly, your satisfaction is our greatest achievement. I am very happy. Jasper can add beauty to your travels. Every time I get the recognition of my family, I am very touched. Thank you.
Vaios panagiotou
Superior Mini Room (Double bed) (Fridge)
Stayed in Jan 2022
Business travellers
31 review
5.0/5
Outstanding
Posted on Feb 19, 2022
More than perfect
Response from Property: Thank you for your affirmation and recognition of Jasper. First of all, thank you for your support and recommendation. Secondly, your satisfaction is our greatest achievement. I am very happy. Jasper can add beauty to your travels. Every time I get the recognition of my family, I am very touched. Thank you.
Guest User
Superior Mini Room (2 beds) (Fridge)
Stayed in Oct 2021
Business travellers
23 review
5.0/5
Outstanding
Posted on Oct 22, 2021
Excellent
Guest User
Superior Mini Room (2 beds) (Fridge)
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The hotel provides free tea, and I heard from the front desk that cold drinks will be provided in the future. I have always heard that Biyu’s morning tea is delicious, so I specially booked it without breakfast. I just happened to visit the store. The taste is really Cantonese-style, and it’s the same as in the hotel. The food in Guangzhou tastes the same, and they also provide free oil tea and sweet soup, which is worthy of five stars.
Original TextTranslated by Google
Response from Property: [Exquisite Cantonese refreshments] [Cantonese tea restaurant] [Gourmet hotel] Dear guests, hello: Thank you very much for your five stars. Yours is definitely the greatest support for Guilin Biyu International Hotel! It's an honor to receive your full praise. We will continue to maintain high-quality service~ Thank you for sharing this love with everyone. Satisfaction is just the starting point. Your satisfaction is our pursuit, so you will enjoy your stay in the room. We are particularly concerned about everything and will definitely show you a better version of ourselves and stay with you all the time. We are determined to serve every family member well and look forward to your stay again!
Guest User
Superior Mini Room (2 beds) (Fridge)
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 29, 2024
It was my first time to stay at the Biyu Hotel. The front desk upgraded the room for free. The service was very good. The floor cleaning lady I often saw would also take the initiative to say hello. The pillows, mattresses and quilts were all very comfortable.
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Response from Property: [Overlooking the mountain view] [Preferred choice for vacation] [Free room upgrade] [Comfortable bathtub] Dear guests: Hello, I am so surprised to see such high comments from you about the hotel. Your satisfaction makes us extremely happy and able to win your love. We know that only through unremitting efforts can we do better. We have always regarded the guests who live in Biyu as our family, our friends, and our good neighbors, so that every guest who comes to Biyu can feel the warmth of home. Thank you again for your recognition of us, and wish you the best this time Have a pleasant trip, welcome back to Biyu, we look forward to your arrival~
Anonymous User
Superior Mini Room (Double bed) (Fridge)
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 20, 2024
We made a last-minute reservation and arrived at the hotel at almost 2 a.m. When checking in, the front desk was very considerate and asked when it would be convenient to deliver welcome fruits. They also told us that we could delay check-out until 14 o'clock for free. Because we had children, we contacted the room to ask for a child. Slippers and toiletries were delivered in a timely manner. The service was really good. When I checked out today, I was reminded to get a parking ticket. I must praise it.
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Response from Property: [Azalea blooming from March to May] [Family-friendly hotel] [200M² children's paradise] Dear guests, hello! We are very happy to see that you reviewed the hotel so well. In the future, we will still stick to our own direction and work hard and work harder. We also hope that you can support our hotel more in the future. All the staff of Biyu are here to welcome you. Thank you for choosing our hotel. If you have any needs or help during your stay, please call us. We are always ready to solve your problems so that the guests will no longer be lonely during their journey and make the guests feel comfortable and warm during their stay. . Thank you again for your support and companionship along the way. Looking forward to meeting you next time~
Anonymous User
Superior Mini Room (Double bed) (Fridge)
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Check-in is fast👍🏻The room is clean and tidy👍🏻The shopping mall is not far away👍🏻The hotel is full of various flowers and plants. When you enter, you will follow a manor. Family members who like to take pictures and check in can come and take pictures🥳
Original TextTranslated by Google
Response from Property: [Watch the azaleas in bloom from March to May] [Overlook the mountain scenery] [10 minutes’ walk from Gaoxing Wanda] Dear guests: Hello! Welcome to Guilin Biyu International Hotel. Thank you very much for spending your precious time sharing your stay experience with us. The praise from the customers is the goal that every one of us at Biyu strives for. It is a great honor for us to receive such praise from the customers. We are determined to give every guest a unique and home-like stay experience. We sincerely look forward to your next stay at our hotel. I wish you happiness every day~
Guest User
Premier Mini Room (2 beds) (Bathtub, fridge)
Stayed in Nov 2023
Other
2 review
1.5/5
Posted on Nov 17, 2023
The service attitude is very poor. The customer's order is not delivered to the door of the guest room. In the cold weather, he has to go downstairs to pick it up. The room is so expensive and the configuration is so old. Bad reviews and very poor service.
Original TextTranslated by Google
Response from Property: [Comfortable sleep] [Jinkoer latex mattress] [Free parking] [10 minutes walk from Gaoxing Wanda] Dear guests, hello! Thank you for choosing to stay at Biyu and sharing your precious stay experience. We sincerely apologize for not giving you a perfect stay. As for takeaways that cannot be delivered to guest rooms through takeaway delivery personnel, the hotel's original intention is to ensure the safety of guests' stay and food, and the hotel has also equipped delivery robots for this purpose. However, due to the frequent use of robots, after the take-out food arrives at the hotel, in order not to make guests wait for food delivery, and in order not to affect the temperature of the food, we recommend picking up the food by yourself. If there are special circumstances, you can contact us to deliver it to the door of the room. The service issues you mentioned have always been the most important thing for the hotel. The hotel has also been strengthening the service standards and improving the service level. I believe that next time you stay at our hotel, you will definitely have a better and more satisfactory stay experience. We sincerely look forward to serving you again! I wish you good health and a happy life!
Guest User
Superior Mini Room (Double bed) (Fridge)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 29, 2024
It only takes 10 minutes to take a taxi after getting off the high-speed rail. The environment is very good. There are many flowers in bloom, and there is a flower wall. Unfortunately, they are not all in bloom yet. Otherwise, it would be really beautiful to take photos and check in. I hope I will stay here again if I have the opportunity.
Original TextTranslated by Google
Response from Property: [10 minutes walk from Gaoxing Wanda] [Family Hotel] [200M² Children's Paradise] Dear guests: Hello, thank you for choosing Guilin Biyu International Hotel as your stay for this trip! Sometimes I feel that "arrived as promised" is a very beautiful word. The waiting is painful, but I never let it down. Your arrival is like a friend who has arrived as promised. We have been looking forward to it for a long time and finally meet you! We sincerely hope to surprise guests with high-quality services and ultimately satisfy them. We treat every guest like our own family and serve our guests with all our heart, so that our guests will no longer be lonely on their journey. When you are traveling, Biyu is your second home. You are welcome to come home often!
Guest User
Standard Queen Room
Stayed in Apr 2024
Other
2 review
0.5/5
Posted on Apr 28, 2024
**Hotel, even if they don’t allow takeout upstairs, the service can’t keep up. They don’t allow takeout upstairs, and no one in the hotel will deliver it, so you have to go down and get it yourself. The key is that the man at the front desk tonight was very sexy. He talks more harshly than customers. This kind of waiter has no quality. If the hotel doesn't fire him, how can he do business? I complained about the attitude of the front desk clerk. He was so tough that I couldn't afford to offend him. I won't dare to stay at this hotel again next time!
Original TextTranslated by Google
Response from Property: Dear Mr. Chen, hello! First of all, thank you for choosing and staying in our hotel. Regarding your feedback, the hotel will give you the following reply after investigation: 1. Takeaways will not be delivered to the guest rooms. The hotel’s original intention is to ensure the safety of guests’ stay and food, and in the hotel There are obvious warnings at the front desk. If you are inconvenient, the hotel will arrange for someone to send you to your room with your permission. Please understand. 2. You ordered takeout for the first time at 22:00 that night and took it upstairs to drink in your room. It was not until around 3:20 in the morning that the second takeout arrived at the store, and then you called the hotel to have it delivered to your room. The front desk staff did not have any aggressive tone during the whole process. The words were just to explain to you that they could not be delivered to the guest room, but you kept pestering you after drinking, saying that you knew the owner of the hotel, and that you wanted to complain and leave a 200-word negative review. After that, the hotel manager also communicated with you and apologized. . I sincerely advise you that drinking will not only hurt yourself but also hurt the hearts of others.
Anonymous User
Superior Mini Room (Double bed) (Fridge)
Stayed in Mar 2024
Other
2 review
5.0/5
Outstanding
Posted on Apr 17, 2024
The surrounding environment of the hotel is very clean and quiet. The greening is very good. The vegetation in the parking lot garden is very beautiful. I like this hotel so much.
Original TextTranslated by Google
Response from Property: [Watch the azaleas blooming from March to May] [Overlook the mountain scenery] [First choice for vacation] Dear guests, hello! I am very happy to receive such a high evaluation from you. I am very happy to see your positive comments. I hope you can treat Biyu as your second home away from home in the future. We have always regarded living in Biyu as your second home. Guests are our family, so that every guest who comes to Biyu can feel the warmth of home. High-quality service is what Biyu has been working hard to win your love. We know that only with perseverance can we win your love. Only by working hard can we do better. Looking forward to meeting you next time~
Anonymous User
Superior Mini Room (Double bed) (Fridge)
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Quiet, convenient transportation, good service attitude, professional restaurant waiters, great food, wide variety, great hotel worth recommending
Original TextTranslated by Google
Response from Property: [Free room upgrade] [2.6-meter wide king-size bed] [Far mountain view] Dear guests, hello! Thank you for staying at Guilin Biyu International Hotel. Hey, seeing your five-point praise, Yu'er suddenly felt full of strength. First of all, thank you very much for your trust in choosing Biyu among many hotels to provide you with high-quality and considerate hotel. Service is our unshirkable responsibility, so that you can feel the warmth in a strange city. Biyu is to provide travelers on the road with a fourth space where they can relax and rest. We hope that Biyu will accompany you on every journey and provide you with the best service. Life brings unexpected touches! I wish you good health and a happy journey
Guest User
Superior Mini Room (Double bed) (Fridge)
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The location of the hotel is very good. Shopping is very convenient. It takes 5 minutes to drive to Elephant Trunk Mountain. It is very convenient. The lobby is very grand. I like it very much.
Original TextTranslated by Google
Response from Property: [Family Hotel] [200M² Children's Paradise] [Azalea Blossoms from March to May] Dear guests: Hello, thank you for choosing Guilin Biyu International Hotel ~ Life is a process of constant drift, and every step we have taken A place where everyone you meet may become a stop. I always like to reminisce, look back, and never forget. Biyu will never forget you who accompany you all the way. We must keep our mission in mind and keep working hard! Flowers bloom in all seasons and welcome guests with smiles! The whole family of Guilin Biyu International Hotel looks forward to having you come home often and wish you success in your work and a happy life!
Guest User
Superior Mini Room (Double bed) (Fridge)
Stayed in Mar 2024
Business travellers
1 review
4.7/5
Amazing
Posted on Apr 9, 2024
The room is very clean, the service is attentive, and the environment is great. The best choice for tourism and business! I will come to this hotel next time. By the way, the food in the hotel is delicious.
Original TextTranslated by Google
Response from Property: [Gourmet Hotel] [Cantonese Tea Restaurant] [Azalea blooming from March to May] Dear guests, hello! Thank you very much for choosing to stay at Biyu and sharing your precious stay experience. It's a pity that I couldn't get your full five points this time. We won't give up. Next time, next time, we will definitely try our best to do it and get your full five points support. If you are happy, we will be happy! Your satisfaction is our greatest happiness. We hope your next stay will be more unforgettable! Whether the wind is light and the clouds are light, or the clouds are misty and rainy; whether the sun is shining brightly, or the sky is full of stars; whether you are far away in the world or close at hand, our blessings will always be by your side!
Guest User
Superior Mini Room (Double bed) (Fridge)
Stayed in Dec 2023
Booked for others
12 review
1.0/5
Posted on Dec 27, 2023
When the guest was using the bathroom in the room, the room attendant actually opened the door and entered the room without authorization, and his attitude afterwards was not good. This is really an unimaginable situation. After the guest complained, the room manager actually proposed to reduce the room fee by 100 yuan. This is really a very strange hotel, I suggest you choose carefully!
Original TextTranslated by Google
Response from Property: Dear Mr. Huang, hello! First of all, I would like to sincerely apologize to you for not giving you a pleasant stay. You have stayed in our hotel many times, and the hotel cherishes its relationship with you and specially arranged for the housekeeping staff to give you fruits and drinks as gifts. However, it was caused by opening the door without your permission, thinking that no one was in the room. After the incident happened, the manager on duty immediately contacted you to apologize multiple times, but you did not accept it. Later, we said that we had provided you with many solutions including waiving the room fee, but you always refused, which made our communication enter an endless loop. We are sorry that we were unable to provide you with a satisfactory solution. If you have For better opinions and suggestions, please feel free to contact us at any time. If you have any other needs or suggestions during your stay, you can tell us at any time. We will wholeheartedly provide you with better services and make you feel at home. Thank you again for your feedback and we look forward to providing you with a more pleasant stay experience.