Kremlin Palace Reviews

The hotel is overhyped and shows lot of wear and tear. For the money they charge per night there are better choices available in Antalya. Initially the room they gave had the washroom that had really bad smell coming from it. When we pointed it out the front desk customer service representative told us to spend the night there and they will re-assugn a new room to us next day which did not make sense to us as our luggage was still packed and when we insisted and confronted them that why would we have to unpack and pack again for next morning when they could re-assign the room same day. Upon our insistence they re-assigned us a new room within and hour. We felt like we did not have to jump through hoops to get the required service which as a 5 Star hotel they should have provided. The room airconditioning was not upto par for a 5 star hotel. The buffet menu and service was good with lots of eating choices. The towels in the room were worn out and their color had changed from white to off-white. The staff was decent but could be more friendly. They should improve the living standards and customer service as per a 5 star hotel. There are limited transportation options .