Family friendly Hotels in Phnom Penh

The room was magnificent. The pool was small and quaint. The gym is very good. Staff were very kind and helpful. They printed ticket information. I needed for my Tour. I had a very difficult first day in Cambodia, but the Bali hotel staff really helped me through it. Thank you to the staff of the Bali Hotel.

Nice hotel with reasonable price. Breakfast with different selections. Service is very good, the room is clean, I like it and shall stay there in my next trip !

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This place is very centrally located. It has a ****** within the building and a basement walkway to Nagaworld 1. The walkway is lined with duty free shops. Breakfast is excellent with many choices. The only set back we had was our bedroom. Every 15 mins, it makes a loud noise like the air-conditioning is going to break down but we had a good view of the river. Overall, we love this hotel. Will definitely come back again.

First the clubs nearby are really loud. Music is blasting till morning. And many little other problems. Took me 5 minutes to figure out how to open the door, and I had to call to figure out how to close it. They have the weirdest door lock, and they don't even tell you when you check in. The view is nice outside, but the windows need cleaning outside. There's also a weird cabinet in the room, which kinda makes you feel uneasy. What if someone is hiding in there just waiting for you to fall asleep. One of the weirdest hotels I ever been in.

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

The location of this hotel is beautiful. The accommodation is what I like the most, I like the design and how comfortable it be. Cleanliness is nothing to complain its very clean. This is first time that my friend and I visit Phnom Penh. So, this hotel makes this vacation more remarkable. The view in the night is spectacular. If I had I chance I definitely would choose this hotel again. :)

The staff at the Fairfield Marriott in Phnom Penh are the stars of this hotel! They are sooo... friendly and helpful. They were very welcoming and always smiling and genuinely happy to see us. The location is a downside. It is a bit a ways from restaurants and various city attractions. The entrance to the hotel is a bit awkward since it is located on the side of the building instead of facing the street. This made it confusing for the tuk tuk and taxi drivers to know where to pick up or drop us off. The other downside or awkward thing that stands out is the lack of privacy between the bathroom and sleep area. There is a sliding door that you can close and open that separates the bed area from the bathroom. The sink is in the middle of the room and the toilet is off to the side with shower across from it. Its kind of like an open concept room configuration. It was a weird room configuration especially when it came time to usr the toilet. Perfectly fine for a solo traveler but a bit awkward for everyone else considering the lack of privacy. It would have been to have the ability to close off the bathroom to allow a little more privacy. Overall, although there were some quirks with this hotel, we are still glad we stayed there. It was the wonderful staff who were friendly and professional that made our stay so pleasabt and so memorable. We would stay here again because of the great staff.

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

On any visit to Phnom Penh, my choice of hotel is automatic: Raffles Le Royal. From reception desk hospitality to guest room comfort/leanliness to relaxing hotel spa to spacious swimming pools, all is maintained at a five-star-plus level. Plus, the entire staff could not be nicer nor more professional. I spent 4 nights there in September and was delighted at every turn. I’ll recommend Raffles’ The Elephant Bar for entertaining. I will also call out the dining room for consistently super service and excellent breakfasts. My favorite? Pancakes, as whipped up by chef Sifa Coi. While I’m sure her culinary talents extend far and wide, I always compliment Sifa on making the best pancakes in Southeast Asia. Au kun cheraown (thank you very much) to the entire team at Raffles Le Royal Phnom Penh. See you again just as soon as I can.