Venus Royal Hotel (Dongguan Keyuan) Reviews

Response from Property: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different experience to every guest. The hotel has value-added services such as parking lot, meeting room, nutritious breakfast, and self-service laundry room. Seeing your satisfaction and affirmation, we are really touched, and we will continue to work hard to be ready for your return at any time.

Response from Property: Thank you for choosing our hotel. For air-conditioning and refrigeration problems, please contact the front desk as soon as possible, and we will replace you with a room with better cooling effect. We apologize for your bad stay experience. During your stay in the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time, and we are on call 24 hours a day to solve the problem for you. We hope that our sincere service can bring you a more pleasant experience. All the staff of the hotel sincerely look forward to your coming again!

Response from Property: Dear guest, hello! Thank you very much for choosing Xiaowei and leaving this review. We apologize for not satisfying you during your stay at our hotel, and we will improve upon your comments. If you are not satisfied with the room, you can contact the front desk customer service, we will change the room for you in time, thank you for your understanding! Thank you for your choice and understanding. We are full of uneasiness and apology for our failure to be perfect. Thank you for your company and tolerance. We strive to provide you with the best quality service, and we hope you feel our sincerity and heart.

Response from Property: Dear, hello! Thank you for taking your precious time to give us a sincere review. Thank you very much for your valuable opinions on the hotel. The hotel is like a growing child. Only when you put forward your opinions will the hotel know where the shortcomings are. You mentioned in your review that there is noise from a DJ in the hotel, but there is no KTV near my side. I still hope that you can continue to pay attention to and inspect the Venus Royal Hotel Guancheng Keyuan Branch. With your attention, the hotel will definitely be better. ——Sincerely Xiaowei

Response from Property: Dear guest, we sincerely apologize for your bad stay experience. During your stay in the hotel, if you have any questions about the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Regarding the problem of the smell of the room environment, the hotel is maintaining and updating the room environment, equipment and deodorization work regularly and quantitatively. To make your stay more comfortable and tidy, to ensure that you will not have such problems next time, please allow us to express our sincerest apologies to you, and thank you very much for providing us with these valuable opinions. Before the guests check in, we will conduct rounds, clean the rooms and change the bed sheets. Every step has a standardized service process, so please feel free to check in. The hotel looks forward to your coming again and wishes you a happy life!