I cannot say enough about the kind, warm-hearted, consistently helpful, imaginative staff — led by Yassir — and the way they made me feel completely at home, despite hugely challenging circumstances. Lacking consistent state-provided electricity, the staff nonetheless make their hotel into a gorgeous, 100% positive experience. Using a backup generator (which might need a ventilation pipe), the staff made sure that the power was continuous. The hotel is beautiful, centrally-located, and elegant. The interiors — an 18th century Ottoman house — have been impeccably restored. They are gorgeous! Anything I needed was available 24/7. Breakfast was shockingly delicious and extensive. The bed was comfortable. The room was large. The shower was well-designed. Everything felt incredibly luxurious. They have plans for expansion of the upstairs veranda, as well. No detail has been missed in the 5-year restoration project — one that they completed in 2011, just in time to face a Civil War, a global pandemic, a resource blockade, a nearby earthquake, and an inflation crisis. How the staff and Yassir persevere, in spite of all this, is one of the great mysteries of my time in Syria. Knowledgeable about everything and genuinely kind, this is a business that deserves to survive and thrive.