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Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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Negative reviews(8)
Anonymous User
Courtyard Double Room
Stayed in Jun 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Aug 1, 2024
Very Goods
Response from Property: 我親愛的客人您好,非常開心看到您的評價初相遇若重逢。提供用心服務,是我的宗旨,擁有您這樣有心的賓客,也是我們的福氣。我們一直都在努力做好民宿,讓每一位到大理的朋友都感受到家的温馨,感受到我們民宿該有的樣子。我們下面一條街都是名吃味道都不錯的,民宿離古城也近5分鐘左右就到了,很榮幸能為您的大理之行獻出綿薄之力!我們一定會再接再厲做到更好,在此代表鏡花水苑全體小夥伴祝您旅途愉快。
Guest User
Tranquil Sunshine Honeymoon Double Bed Room
Stayed in May 2023
Solo travellers
8 reviews
2.0/5
Posted on Jun 17, 2023
When I entered the door, I found hair on the pillow on the bed. There is no hot water at the sink and there is no soap and hand sanitizer, so I simply wash in the bathroom. The bathroom was very cold at night, it was freezing to death and there was no partition, and the hot water was too slow to take a shower at all. The quilts are all damp, the room is cold, and you sleep with your clothes on. Some people commented that the quilts are tidy. The wood trim at the head of the bed was so dusty it was like a petri dish. The boss is very enthusiastic and handles the problem quickly, but what's the use? Do these things need to be tossed one by one? Then do you want to take a rest, travel or travel? Please at least keep the bedding dry instead of tossing the client. A failed attempt at the Gaofen Inn, it seems that I am still suitable for staying in a hotel.
Original TextTranslated by Google
Response from Property: 親感謝您在幾千家名宿酒店定到我家名宿,親您以下所提到的,我們名宿對衞生這塊要求特別的重視,每天一客一換,打掃完衞生我們親自去撿查房間包含每一個角落的,每間房間有香皂合放有香皂,浴室和房間是隔開的,衞生間都有浴霸的,親説冷您也可以開空調,我們是每一間都是格力中央空調的冷熱風都有,親定的房間是在2樓陽光很充足,您説被褥是潮濕的您應該馬上給前台説,熱水慢多放1分鐘就是熱水,我們每一天的熱水是太陽能帶電加熱是完全保持雨天晴天24小時熱水的,您發現這麼多問題應該是第一時間找我們,我們可以給你立馬換房到你滿意為止的呀,如果説了沒處理,親您再給我差評,我很樂意接受,但我這一個月沒有誰來反應過,我衹能説一聲報歉。我們會盡更大力量做到最好。
Guest User
Guestroom - Courtyard-View (Double bed)
Stayed in Jan 2023
Family
5 reviews
3.0/5
Posted on Feb 16, 2023
The proprietress and the service are very enthusiastic, but the facilities and sanitation are really average. The most unbearable thing is that the toilet is next to the aisle, the curtains are venetian blinds, the lights in the aisle are not turned off at night, the toilet door is still a glass door, and the whole room is super bright! ! ! Also, the sound insulation is so bad, can takeaways still enter the hotel? ! Knocking on the next door I thought it was knocking on our door. Children go to bed early, so it's annoying if they haven't calmed down after ten o'clock
Original TextTranslated by Google
Response from Property: Dear, first of all, thank you for choosing our home from thousands of famous hotels in Dali. Dear friends, we will give you a free upgrade to the room type you ordered, and you will check in only if you are satisfied with it. Takeaway delivery to the hotel is a request of many guests. We try our best to improve this. We usually turn off the aisle lights at 10 or 30 in the evening. Thank you for your opinion. This stay did not satisfy you. I can only say sorry to you here. Change as much as possible in the future to do the best. You are welcome to come and stay.
Guest User
Sunshine Honeymoon Double Room
Stayed in Apr 2023
Couples
2 reviews
1.0/5
Posted on Jun 21, 2023
So-so service, chartered car is also very expensive
Original TextTranslated by Google
Response from Property: Hello, thank you for choosing to stay in my house among these more than 3,000 famous hotels. You are here on May 1st. You said that the price is expensive and you are at the peak of tourism. The chartered car you mentioned is just for your convenience. That's all, every chartered car customer made it clear that it is more expensive than the outside, and the reason for the price is also clearly explained. The master is not allowed to sell things, and he is not allowed to sell Dali's expensive scenic spots. It’s fun, the price of the van outside is cheap, but they only push flowers 💰 scenic places to enter the store to let you spend money, you spent time and didn’t enjoy it well, dear, you should understand the meaning of it! Not much to say, we have made it clear to the guests, if the master’s service is not good, you can contact the front desk or the boss of our famous hotel as soon as possible, you don’t have to pay a penny, we have confiscated it since the opening I have been in a situation where the service is not good and the chartered car is expensive. I can only say sorry, and we will do our best in the future.
Anonymous User
Courtyard Double Room
Stayed in Jul 2022
Family
1 reviews
2.7/5
Posted on Aug 8, 2022
The boss has a very good attitude and is very enthusiastic. He also helped with luggage and offered bottled water when leaving the store.
The location is also good, just a short walk from the south gate of the ancient city, there is a night market across the street, there is a parking space at the entrance, and there is a cute cat in the lobby.
However, there is no breakfast, none of the paid ones, none of the four shower heads works well, the floor drain does not drain well, and the quilt is a bit damp. Compared with the hotel in Lijiang the day before, it is not worth the price.
Original TextTranslated by Google
Response from Property: 您好!首先非常感謝您能選擇我們鏡花水苑客棧和對我們服務和地理位置的肯定。其次是關於早餐的問題,因為疫情的原因,我們所屬社區和衞生監督局都不允許我們客棧提供早餐,我們在攜程上是明確標註了(無早餐)的,在每個房型上都能看到。還有地漏排水不順暢,可能是因為洗澡或洗頭時頭髮落在地上然後水一沖就堵在地漏裏了,您可以當天告訴前台那邊,我們會給您及時處理解決的。您説被子有一點點潮,是因為那幾天大理連續下了好幾天大雨,早晚天氣都有點回潮,房間裏有空調您可以用空調吹一下或者是叫我們幫您換一床被子都是可以的,麗江和我們大理不是一個城市,房價肯定存在差距。也非常感謝您的悉心點評,我們希望在不久的將來誠邀您再次體驗併為您奉上更好的服務,在此鏡花水苑祝您旅途愉快。
Guest User
Courtyard Double Room
Stayed in Jun 2022
Family
12 reviews
1.2/5
Posted on Aug 11, 2022
It's very poor, like a guest house, the quilt is very smelly, and I didn't sleep much all night. Not sure where the good reviews are coming from. The eldest sister who watched the cleaning was also perfunctory.
Original TextTranslated by Google
Response from Property: Hello! First of all, thank you very much for choosing our Jinghua Shuiyuan Inn. Our room is exactly the same as the picture on Ctrip. You said above that our room is like a guest house. If you are not satisfied with the room when you arrive at the store, you can cancel the order. , but you did not cancel the order...!
Response from Property: 親,您好!非常感謝您在百忙之中對客棧的入住體驗與實時分享,我們客棧離大理古城和周圍的景區都非常近,走路三分鐘就到古城了,我們下面一條街都是吃飯的地方,出行也非常方便。我們用心做好民宿,讓每一位到大理的朋友都能感受到家的温馨,感受到民宿該有的樣子,我家民宿一直致力於為每一賓客都帶去優質的入住服務體驗,滿意只是起點,驚喜和感動才是我們的終極目標,讓您能感受到最真誠的服務,賓至如歸也是我們的經營理念,在此代表全體小夥鏡花水苑美宿伴祝您旅途愉快,期待您下次再來大理…
Response from Property: 親愛的朋友,很開心您能選擇鏡花水苑客棧,感謝您的5星好評,我們始終用心營造更優質的住宿環境,在不斷提升服務品質中為來到咱家的每一位家人朋友提供更符合個性需求的服務,給您有回家的感覺,讓您感覺到物超所值,你們的到來就像是冬日裏的太陽,温暖而真誠,希望將來有機會我們能再見面喲,我在鏡花水苑美宿等您.
Response from Property: 非常感謝您對我們的喜愛!有朋自遠方來,不亦樂乎!在這裏結識來自於全國各地的朋友,我們也非常開心!用心做好民宿,讓每一位到大理的朋友都能感受到家的温馨,感受到民宿該有的樣子,賓至如歸也是我們的經營理念。希望鏡花水苑能成為您在大理温馨的回憶,成為您在大理的家。期待再次與您相遇!
Response from Property: 您好!我們的服務能得到您的認同跟欣賞就覺得自己的工作有了意義跟回報。我們的貓咪分別叫咖啡,江小白和小黑,都非常可愛。我們每天都提供免費的普洱茶,我們客棧離大理古城和周邊的景區都非常近,步行三分鐘就到古城了。也非常感謝您的五星好評,在此代表鏡花水苑全體小夥伴祝您旅途愉快
Response from Property: 非常感謝您對我們的喜愛!有朋自遠方來,不亦樂乎!在這裏結識來自於全國各地的朋友,我們也非常開心!用心做好民宿,讓每一位到大理的朋友都能感受到家的温馨,感受到民宿該有的樣子,賓至如歸也是我們的經營理念。希望鏡花水苑能成為您在大理温馨的回憶,成為您在大理的家。期待再次與您相遇!
Response from Property: 非常感謝您對我們的喜愛!有朋自遠方來,不亦樂乎!在這裏結識來自於全國各地的朋友,我們也非常開心!用心做好民宿,讓每一位到大理的朋友都能感受到家的温馨,感受到民宿該有的樣子,賓至如歸也是我們的經營理念。希望鏡花水苑能成為您在大理温馨的回憶,成為您在大理的家。期待再次與您相遇!
Response from Property: 非常感謝您對我們的喜愛!有朋自遠方來,不亦樂乎!在這裏結識來自於全國各地的朋友,我們也非常開心!用心做好民宿,讓每一位到大理的朋友都能感受到家的温馨,感受到民宿該有的樣子,賓至如歸也是我們的經營理念。希望鏡花水苑能成為您在大理温馨的回憶,成為您在大理的家。期待再次與您相遇!