Find Hotels in General Mariano Alvarez

Location is student's town near university. Very kind staff. Strongly recommend.

The property is clean but lacks a lot of things which we found during our visit as under: 1. The lady all-in-one staff at the property lacks hospitality skills, she speaks to the guests as if they are doing a favor by giving a room to the guest for the tariff they are charging. 2. The property pictures look beautiful but the reality of the surroundings outside the property is sad. The property is good. The property is far from the city centre and transportation is a bit of a challenge. 3. We booked for a single standard but due to oversight we booked the room with a shared toilet upon reaching the property when we realized our mistake we were told that if we needed an attached toilet then we had to upgrade the room by paying additional Php.300 which we agreed but later we realized that the lower end room had TV but this upgraded room is without TV. 3. The property shows a ”Kitchenette: in all rooms and the pictures on the property listing also show cooking utensils, a kettle, and a microwave but we did not find the cooking utensils and we were told that cooking is not allowed in the rooms and we should not use the microwave oven also too much. refer picture. 4. There is no wardrobe in the room. A small clothes rack is provided which can accommodate only two towels weight and anything more than that will damage the rack itself. There is no luggage storage space as mentioned in the listing. 5. No towel hangers or any kind of racks or hooks in the bathroom for clothes and towels. Refer picture. 6. We were provided a pair of slippers of two different colors and different sizes, refer picture. 7. Listing says 24-hour check-in/out but we were told at the property that check-in/out is at 2 p.m. and left before 12 noon. 8. Last point is that the property is very far from the main city center and there is no proper food & beverage facility around the property at least for 5-6 km radius. I wish to inform the property management to take the above comments in a constructive manner and work on them and make changes to the listing and also look at improving upon the points and not take them otherwise and reply as they have done to many comments here in a very unprofessional manner. I have been a hotelier myself for the past 34 years and our first rule always was ” The guest is always right”. However, Thank you Palines Management for accomodating us and providing us with your available services.

The employees are very friendly and really really approachable.. the place is quiet.. the location is good if you want to stay in a quiet area.. my only problem is that there are small insects flying.. like little moths.. too much in the bathroom and inside the room.. there are times that it goes inside my nose when im not vigilant enough.. and my other issue is the curtains that are see through.. its like you dont have any privacy.

We had a lovely stay! Clean and tidy room, loved the ambiance but a few hotel anemties provided in the room, need to go to the front desk to get it. Also, lights of the room is quite dim. Great expercience! The staff was very helpful and their service was tremendous! The food was also superb. Would like to accomodate again in the near future~

It was not cleaned properly. Bathrooms and beds should be cleaned properly thats the most important in hotels because people stay there to take rest for a comfortable stay a clean bathroom and bed is a must.