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This hotel is next level! Stylish, comfortable, efficient. Yet incredibly warm, hospitable and genuinely welcoming. The suite (3004) was a marvel of design and comfort. Luxurious Le Labo bath products, smart toilet, the most comfortable bedding, overlooking the skyline of Jakarta. You will not want to leave your room. Except you must because what awaits you every morning is the best breakfast in the world! Danang the pastry chef makes the best egg benedict and French toast. You will be spoilt for choice in the dining room. But best of all, it's the staff of the Park Hyatt. They are just wonderful! They could not do enough for us.

Even after the pandemic, Le Meridien is still one of the best 5 stars hotel that I value with an excellent rating. It's been always a pleasure to organise meetings and events here. Some of the rooms haven't been renovated yet, but still well-maintained. The buffeett is GREAT. The new look of the lobby is nice, and appreciate the GM who always near around the customers. THANK YOU for the hospitality and utmost job of the sales team (Mrs. Okta and Ms. Inggar), event team (Mr. Oka and Mr. Dewa), banquet team (Mr. Septian), FO team (Mr. Dean) and F&B team. Can't wait to have another stays and events at the Le Meridien!

As usual kempinski have their own standard in hospitality industry. They employed good staffs And also try to perceive what each individual needs are. How ever during this 2 nights stay only this 2 small flawed. 1. The shampoo was not in my bathroom and need to get the housekeeping to sent later. How ever probably need for the supplier to change the Color of 3 bath amenities since during busy time will be easy for them to set in the room. For your information shampoo and shower gel are same colour and the writing was very tiny. The other is during breakfast on Sunday. I know it was busy morning but I’ve ordered a new coffee and went to the smoking section to make a call and when I’ve return my table was reset and someone else have taken the table. Possible to put a signage or code for the occupancy of tables since even though the staff are well trained but some how some message was not translated as what customers wish for so I just went back to my room with only with half full stomach.

I was staying at MO Jakarta for quarantine repratriation 10 days in December 2021. At the beginning, I asked the staff via email to provide me bank details for bank transfer before I check-in but it was not provided until the day of check-in then I need to use my personal bank account. Food tasted very good and room was comfortable too. I think the letdown is laundry service that is not clear for pick-up time and one day staff forgot to pick my laundry but it’s okay caused I contacted the guest service. I’d also thank the staff who gave me mineral water in gallon and dispenser. It is such good innitiative and kind gesture. Overall, I am happy to stay at MO Jakarta for isolated 10 days without boredom and discomfort.

My last staycation in Shangri-la hotel Jakarta on 31 May 2023 was amazing. The dinner in satoo was delicious and the staff especially the waiter, Mr. Bayu so friendly and helpful. My most recent staycation was at the Shangri-la Hotel in Jakarta on May 31, 2023. The dinner at Satoo was great, and the waiter, particularly the waiter, Mr. Bayu, was extremely nice and helpful. Thanks for the service.

Stayed 2N in a 1BR (Rm # 2201) - the worse accommodation I've encountered in Jakarta where reputable hotel chains I've stayed before are always clean and pleasant. The stay looked unpromising upon getting the key cards in a very well used and yellowish looking jacket (ok, forgivable if is a sustainability effort in a post covid world and in a property where hygiene and decent upkeeping is obviously of lower priority perhaps?) Things started going downhill after I stepped out of the lift to be welcomed by the mouldy patch and peeling paint on the common corridor walls and ceilings. More to dislikes upon stepping into the room: - First impression is that it hasn't been in used for a while with blast from 80s decor - Strand of hairs on the sink top, bed, desks... everywhere in plain sight - Very used and dumpy looking sofa that doesn't felt too clean - Bedsheet isn't too clean with prominent old stain when you flip over the quilt - Old and dirty looking dryer with few packets of partially used washing powder - Yellowish looking switches with dirt and grime collecting around the corners - Standing shower isn't working as is leaking at the back with weak pressure - Balls of dust and peeling paint could be seen everywhere in the room - Wall and ceiling paints were peeling off here and there - Rain water could seep through the living room window causing the floor around the window to be wet - Final straw was the dirty and smelly fridge causing the lapis legit I bought from nearby Mandarin Oriental to reek of a terrible and unwholesome freezer stench Horrible, not recommended and a total rip off at S$250++ per night!

Outstanding and beautiful hotel - well organized and attentive staff. Easily comparable to top end hotels I have stayed at in Dubai and elsewhere. Food is excellent - room service is prompt and offers a wide choice from all available restaurants. Indonesia Plaza next door was hugely helpful and convenient.

We recently stayed at this hotel for one night and had a great experience. The location is fantastic, just a short distance from the Gambir train station, making it very convenient. The staff were exceptionally helpful and caring, even arranging a taxi pick-up for us. The room was clean, and the rate was very reasonable. Although we didn’t have a chance to try the restaurant or other facilities, the overall service and value make this hotel highly recommended.

The problem is: Every time when a taxi drops me off in front of the hotel's lobby, and when a previously booked taxi (”Grab”) picks me up in front of the hotel's lobby, the driver must pay 5000 IDR = 0.31 USD to hotel's parking staff at the exit ramp, therefore at the end I (as a hotel guest) have to pay this expense to a taxi xriver along with a taxi fare. This is not right and it is not fair, as matter of principle. Moreover, currently the hotel's first floor is being renovated. Therefore, there is a significant level of annoying and disturbing noise (drilling, breaking, etc.) during working hours on working days, except weekend.. This disturbance is being propagated to the third floor, where I stayed.

The Grand Mercure hotel is a very clean and welcoming place. The hotel staff were very friendly and helpful with suggestions for food places and local attractions. The room was 10/10 and so were all the amenities the hotel has to offer. I really recommend you stay here for a nice relaxing time in Jakarta!!