Burwood Hotels & Accommodations

We arrived at the Box Hill Motel, after driving from Sydney, on Saturday 14th December about 6 PM. We selected this motel on the basis that they provide a free WIFI connection for their guests. When we asked the manager, Sue to arrange for someone to help us set up our computer, she said there was no one available and gave us a telephone number to contact for assistance. When we tried this number the line was busy and we were put on hold. After being on hold for fifteen minutes, the connection was broken and we had to redial the number and start again. This happened three times. In frustration, we contacted the manager several times and were advised that all other guests had no problem with the WIFI connection and implied that the problem was our fault. Her attitude was that this was not her problem and if we were not happy with the service we should check out. No refund was offered. Her behaviour was not what we expected from a motel manager. They are supposed to look after their guests and attend to any problems they have. We eventually made the connection and were able to use the internet, no thanks to the manager. In view of these circumstances we will certainly not recommend the Box Hill Motel.

This property definitely has some positives. The price is cheap for an apartment and it's very close to Box Hill Central and pretty close to Box Hill Hospital. The staff were able to get us in to our room early which was also very handy. The negatives, the amenities feel cheap, the double bed was made up of 2 single mattresses pushed together, and the mattresses were very thin. The couch was the same it just felt cheap and poor quality. The other negative with this property was the odor in the corridor which smelt like a mixture of cigarettes and stale cooking smells, although within the apartment we were in there was no odor so that was a positive. If you need somewhere for a short stay in and around Box Hill this property is quite ok, but be realistic about what you are expecting at the price point

I ❤️ the location.. Everything is a walking distance. Good place to walk or jog in morning or at night.. Surrounded with various shops..and big mall too.. Room is big & clean..comes with working heater.. I will recommend it to my friends..

Hotel was clean and the rooms were large, giving enough room for two backpackers. The hotel staff were amazing at dealing with an issue with some guests next door and even came and found us again the next day to explain what had happened. The gym was fine to use for us too!

This place was close to The MCG and ideal for us. We wanted free parking for 10 days and this was provided by a refunded permit. Gary at reception was friendly and helpful. On-site coin operated laundry was clean and worked well. Our room was basic and quiet with a very comfortable king bed. Rooms were scrupulously clean although the bathroom needed an exhaust fan and better water pressure in the shower but room cleaning service was available daily. Decor could have been a little better but for the price we’re happy to stay there again.

Service was very good but overall experience I would rate it as mediocre. The location is very convenient. The room looks quite dated. When we entered the room, i killed 2 bugs and was very worried if they were bed bugs, so called room service and they came down to attend to us right away. However, the hotel facilities were not functioning very well. For instance, the touch screen lift was not working well. Many time we scanned our room cards, it doesn't detect our floors so we ended up missing our floor and went up or down with other guests. The bath tub with spa function was so loud when turned on, you could hear them by the bed outside the toilet. All the furnishing in the room and surrounding seems very outdated. The chairs on the breakfast tables were not looking very new and quite dirty with stains and dirts.

There is no kitchen. It is more like a domestic express hotel. The bed is more comfortable, but there is no washing machine and dryer. It is OK if you are a couple, but not recommended if you are traveling with a family.

Location is excellent. A short walk to both ends of Acland St and late evening food available at several spots. Room was very clean but bedside tables needed an extra wipe down. Great selection of quality tea and coffee on offer. Tram noise is definitely audible from early a.m. but if you’re looking for a city experience, it just sits in the general hum of urban Melbourne sounds. Front Desk shuts 8pm sharp, so be aware of this as Trip will not pass out your contact details for reception to call you and confirm this info. Needed to contact reception after we got into our room: no answer. After ringing 3 times, gave up. Be aware, when the Cosmo takes your $150 room deposit, they charge you 2.5% which they don’t refund ($3.75). This is very dodgy business practice (illegal, we believe) and we told them we would contact Consumer Affairs, as they also refused a cash payment alternative to avoid this fee (due to Covid). The senior receptionist was very understanding and kindly overrode the fee, but it is something to be very aware of. Tarnished what was, essentially, a great stay in a good value hotel.

I stayed in the appartments across the road for a work course. I arrived at 8am just to leave my car for the day (pre arranged) and my room was ready so I checked in. From the moment I checked in I had no issues. The lady at reception was friendly and said they upgraded me to a 2 bedroom apartment, although I was by myself I didn’t mind. Very spacious and clean. Car parking was great! Wifi was good. The bed was comfortable. The only suggestion would be a small TV in the bedroom would be good. Overall the 3 nights were great for what I needed, I would definitely stay again.

Enjoy the bohemian history of this iconic St Kilda hotel. It's quirky and you might find the odd stubborn spot on the carpet but the Artwork is fabulous. I especially love Mirka Mora's Angelic faces on the walls downstairs. Bed was comfortable, and room was quiet. Tee at the front desk was incredibly helpful and accomodating. This is not a venue for the faint-hearted, stay if you like things shabby chic and have an aerobic curiosity.