I booked this hotel for a weekend break to celebrate our friends 40th wedding anniversary, and having read some of the recent reviews I was a tad worried to say the least , so here’s my take and opinion including other reviews . During the booking process and subsequent communication with the reception and booking staff , I can only say it was exceptional and first class . On arrival we were warmly greeted and checked in to our rooms , the approach to the hotel is very nice , reception was spacious and clean . Our two rooms were next door to each other and both were spacious and clean ( no sign of cob webs or dirty items as other reviews has stated ) one of the rooms ( our friends ) did have an issue with one flickering light and one bedside light not working plus only one hand towel. My friend reported this and a Bath towel was supplied straight away ( no hand towel available) and the reception did day she had no maintenance on site , but would endeavour to get the lights addressed the next day , unfortunately this did not happen . However as my friends said it wasn’t the end of the world and didn’t detract from their stay but it would need addressing before new guests used the room . Breakfast was buffet style and was good it had a cooked option , which was replenished quite frequently so sometimes a slight wait for all options to be available but imo didn’t cause an issue and meant all cooked items were fresh, toast, cereal , pastries, fruit juices and teas and coffee all available too. On the Friday we had dinner in the restaurant after pre drinks in the bar . The bar area and drinks were fine albeit some items requested were not available, no Tia Maria , no floater coffees ( post dinner ) , prices were the unusual hotel type prices 20-40% dearer than pubs so no shock there ( other reviews questioned prices ) The dinner in the restaurant was very good, food was a good quality and well prepared and presented ( again based on previous reviews I wasn’t expecting this ) if you read any of my other reviews you will know I am a foodie so I only praise food when it’s justified. Service was good until the dessert ( found out later , some agency staff were used in the restaurant) we ordered a hot desert but wanted ice cream with it as well , so effectively ordered two desserts for three of us , and that seemed to confuse one of the servers who grunted when he only brought out one ice cream dessert , when we asked for the other two , however he was in the minority and the rest of the servers and staff were excellent. On the Saturday evening I had booked a local restaurant for dinner ( see separate review ) and we used the local taxi firm ‘ Chris’s ‘ who is partly retained by the hotel , and he delivered us and collected us from our restaurant at a set hotel rate ( very reasonable). On checking out I had an in-depth discussion with the duty manageress about our experience and how much we had enjoyed it albeit with a couple of hiccups.
Excellent
48 Reviews