Shangri-La Jakarta map

Staff was friendly! Lots of variety for breakfast too! My toddler enjoyed the stay, especially the pool~

One of the best services I know. For example, even with a very rich buffet breakfast, someone always passes who offers and brings speciality :)

This hotel despite being a old hotel is still very well maintained. Staffs are well trained, speaks excellent English. Service was impeccable at breakfast. I am impressed at the service of 2 staffs at Satoo, a Mas Firman and Mbak Bunga. Excellent service This hotel deserves the moniker of grand old dame

住宿房間寬敞，床很舒適，但浴缸有啲舊，我們不敢使用；早餐非常豐富，人很多要排隊入座，建議早一點去，避開peak hours；住宿時spa沒有開放；我們很晚才到達，問酒店職員如何去酒店的酒吧吃晚飯，到了酒吧門口才知道穿短褲不准進入，酒店職員應該一早告知我們的，看我們白走一趟很有趣嗎？在酒店外走了一圈也沒有甚麼餐廳，最後我們是叫外賣的，需要自己到大堂拿外賣，酒店職員不會幫忙送到房間的。

Our stay at Shangri-La Jakarta was truly memorable. From the moment we arrived, the genuine warmth and professionalism of the team stood out. Every interaction felt sincere, and the staff consistently went above and beyond to make us feel welcome. What impressed us most was the exceptional care shown to our children. The team paid attention to the little details, interacted warmly with them, and made them feel special throughout our stay. Those thoughtful touches created a wonderful family experience and made a lasting impression. The rooms were spacious, comfortable, and well maintained, while the facilities were excellent. The breakfast offered a great variety with high-quality food, and the overall dining experience was equally impressive. A heartfelt thank you to the entire team for creating such a wonderful experience. We look forward to returning and would highly recommend this hotel, especially for families.