Resorts World Genting - First World Hotel map

The hotel check in was bad, rooms were below average for the price charged The staff response is bad, one of the staff tried to be a little helpful but not very successful Rather stay in another hotel in genting highlands

This hotel is ok for 1 night stay and for the convenient purpose of going to the ******. The check in process is super terrible and no clear instruction to people who booked through 3rd party like Trip.com etc that they have to do some registration first before you can even check in, wasted our time queuing at the self check in kiosk, I don't know why such simple notice cannot be place all over the lobby area. We stayed in non-smoking level but still can smell people smoking at nigh, but at least the room cleanness is ok. . Oh ya there have people right at the lobby keep asking if you want to buy the room stay, hotel side mentioned illegal but no action taken. For the amount spent for such hotel room, I don't think is worth the value at all. If you are super gambler then this is good hotel because your routine is just Eat Sleep Gamble Repeat

Very poor self service check-in process. There were no proper directions and guidance. Used the self check machines hoping to check in early, only to found out that all online bookings of hotels need to first Q up at the OTA line for the staff to input your ID in their booking system before you can do self check in. Total time spent waiting at the OTA Q is about 1 hr. Took a Q number of for service counter to help but they were 50 over people in-front of me. As I have child with me, decided to go for lunch. Came back at 3pm to do self check in and no keep showing no room available. Ended up I had to approach the service counter for help. As I have missed my Q number, I approached the supervisor but was told to wait at counter 10 which was not moving. As I saw counter 7 was cleared, I went up and was served by Miss Dyna. I appreciated her outstanding customer service. Knowing that I had booked 2 rooms, she straight away assigned adjoining rooms for me without asking. However, the first assigned rooms weren’t adjoining so we have to return back to counter and approach her. She apologised and re-assigned the rooms to us and this time is correct. Glad to serve by her which makes our day pleasant. As for the rooms, don’t expect too much. I was assigned to level 4 and facing another room windows. The floors weren’t clean as hair, dirt can still be found on floor, so we go to buy slippers. no wifi in the hotels and network in the rooms were poor. Despite having data roaming or even eSIM it was bad. The only plus point was easy accessible. Best to get better rooms if with children. The rooms photos should be updated as is misleading.

It’s just nice for a one day trip up to Genting, it’s a budget stay so don’t expect any amenities. Just nice to just have a rested night as you hang out the whole day at the theme park

Check in was a mess . The check in machine couldn't detect the passport even when we slot it in nicely. Took almost 2 hour just by queueing and getting my room card. The carpet floor in the room also feels very sticky and dirty. Overall if you were to get this room for free with genting points thn I guess it's OK. But if u were to pay for the nights, would recommend u to pay more to stay at other hotel instead. Room was very very small. Shower area was so small I couldn't close the door without squeezing myself to 1 corner of the shower room...