Mercure Perth on Hay map

We stayed for 4 nights and overall the hotel felt more like a 3-star rather than a 4-star. During our stay, we ran out of soap and i asked three times, no one came to replace it until I personally asked the cleaner for a refill. Our first room also had a cracked toilet seat with rough edges that actually scratched us, so we requested a room change. In the second room, the room phone was not working, we went out for the day expecting it to be fixed, but nothing was done by the time we check out the hotel. To be fair, the location is convenient and the staff are friendly, but the experience and maintenance standards did not reflect a 4-star rating. With improvements in housekeeping responsiveness and room upkeep, this hotel could offer a much better stay.

Location is the greatest merit of the hotel.  With other elements, they are pretty basic.

Strategic location at the CBD of Perth. Only thing is the set up of the hotel is quite outdated

Not bad. The price is very fragrant. The accessories are also OK. The room is also relatively clean. The location is quite good, there is a cat car to sit out. It is also close to some attractions. It is also good to live in the high-rise night view.

The triple room is comfortable. Breakfast is good, I don't use the parking lot, stop on the street for one night, and leave early the next day. good