Hilton Bali Resort map

Hotel flooring is really dangerous in rainy weather. Both me and wife slipped and fell on various occasions. We had to rush to the hospital for xray and couldn't enjoy most of our trip. I broke my phone when I fell down leading to around 1000$ for repairs. The staff tried to help but no compensation was provided for the injuries, spoiled holidays and broken phone.

Room was spacious, both the bed and sofa bed were comfortable. Breakfast was fantastic, massive selection of food. Pool was great as well. The staff were friendly and polite. However, we were let down by maintenance and hygiene standards that did not match the price tag. Found an old food packaging in the fridge upon arrival, and over the course of our stay the bathroom had a water leak near the toilet along with a clogged shower drain. The hotel also gave off a "penny-pinching" vibe such as charging for a glass of plain water at the restaurant. The beach attached to the resort was also subpar compared to other 5 star properties in the area.

This hotel is very cost-effective, but the sanitation is average, especially the toilet in the bathroom is bad, let the workers repair it once and then repair it again and again, the result is that there is a problem with the button.

So we planned the. Location as it had excellent views & a great beach. But the Hotel complex it self was very nice staff very friendly and accommodated us throughout our visit. There was some building works going on next to the hotel but was not overwhelming or disturbed or stay even close to the beach. A great big thanks to all staff members and trip.com to make our stay memorable and wanting us to come again for sure.

Book for family but when i want to upgrade the room to lagoon on 1st floor. The hotel asked for 2 million rupiah. Than i paid it but just feel ..