If you're a Chinese tourist, don't set your expectations too high – it's just a basic hostel. Expect the lower floors to be equivalent to a 170-250 RMB standard in China, and even a 'premium' room shouldn't cost more than 400 RMB. The hallways are so narrow only one person can pass at a time, and there's no wardrobe in the room; clothes have to be hung on the hallway wall. You can't even lay your suitcase flat on the floor! I've never stayed in such a terrible room, and the pricing is incredibly unstable. I booked it for just over 1000 RMB, but after checking in, I found the price had dropped by more than 300 RMB. If you don't check the prices carefully, you'll get ripped off... Luckily, Trip.com customer service was great and refunded the difference! This hotel has no redeeming qualities. Although it's close to the subway station, there are definitely more cost-effective hotels nearby, all within walking distance.
Location: Unbeatable, right above Sapporo Station, truly offering 'seamless connectivity' to the station. It's incredibly convenient whether you're arriving from the airport via JR or transferring to subways and buses to various attractions.
Service & Facilities: The front desk staff were very enthusiastic, and the check-in and check-out process was smooth. The hotel's (Japanese) breakfast is a major highlight; it tastes excellent and is well worth taking your time to enjoy. The Western breakfast was just average (nothing particularly different from other five-star hotels).
Room & View: The view from the room's window is stunning, overlooking the entire cityscape of Sapporo. Although the room space feels slightly cramped for a hotel in the same price range (the room is a bit small), it's acceptable given the convenience of the location.
Summary: For those prioritizing travel efficiency and city views, this is the top choice.
I really enjoyed my stay at this hotel. It looked like it wasn't far from the JR station, but we arrived on a day with a heavy blizzard – something I, as someone from the south, had never experienced before. Just those few traffic lights left us utterly exhausted by the time we reached the hotel. Before checking out, we specifically called taxis. The minimum fare was 700 yen, and since we had a lot of luggage, we needed two cars. This was the only taxi company in Hakodate, Donan Taxi, that didn't charge a service fee for calling a cab, and the front desk was very helpful in arranging it for us.
Upon check-in, you definitely need to read the instructions. Used towels and bath towels can be exchanged at the front desk, but there's an additional charge of 200 yen for each extra towel. The hotel's only ice machine is in the convenience store on the first floor.
The hotel breakfast was fantastic! The seafood changed daily – sweet shrimp on the first day, salmon on the second, plus fresh shrimp tempura every day. The miso soup was delicious too. The room even had a washing machine, which is incredibly convenient for families on long trips.
We stayed on the 13th floor, and the ocean view was incredibly soothing. There's a beach not far from the hotel, and even in such cold weather, people were out surfing. The hotel's large public bath is also great; the women's bath is on the basement floor, and the men's is on the first floor. They use POLA toiletries.
For this price, and with such a spacious room, you really can't go wrong!
The front desk service was excellent, with staff who spoke Chinese. They patiently explained how to get to the beach and even gave us a map 🗺️.
The hotel's location is fantastic. You can spot it right away after exiting the JR station and turning left. It's also super convenient to get here from the airport by taking bus number 3, which drops you off at the JR station.
The breakfast was plentiful, with sashimi, noodles, bread, fruit, fried chicken, and more. The milk tasted great. The restaurant offers outdoor views, so it was lovely to eat and gaze out the window while it snowed.
The onsen ♨️ was decent, nothing spectacular but good enough. They provided Sekkisei skincare products, which are well-known.
However, the toothbrush was a major downside. It was incredibly hard, so much so that it hurt my mouth when brushing. I strongly recommend the hotel replaces the toothbrushes❗️
We stayed at Hotel Mystays Sapporo as a family traveling with a baby. The location of the hotel is excellent, very convenient for getting around Sapporo, with many attractions, shops, and restaurants nearby. This made our stay much easier and more enjoyable, especially when traveling with a baby.
When we first entered our room, we unfortunately faced a few issues. The phone was not working, and part of a wall fixture was coming off, which raised safety concerns for us as parents. It was disappointing to receive a room in this condition, especially when traveling with a baby where safety is a priority.
However, we would like to highlight the very professional reaction of the hotel staff. Once we reported the problem, they responded quickly and seriously. They upgraded us to their biggest room and fixed the issue, making sure we felt comfortable and reassured. Their attitude and willingness to solve the problem made a big difference and turned a negative first impression into a positive experience.
Another strong point of the hotel is the restaurant inside the hotel, which was excellent. The food quality was very good, and the convenience of having such a good restaurant on-site was invaluable for us as a family. We ended up eating there almost every night.
Overall, while we were initially disappointed with the condition of the first room, we were very satisfied with how the staff handled the situation, the great location, and the quality of the restaurant. Thanks to their responsiveness and professionalism, we still had a pleasant stay and would consider returning in the future.
Facilities: Excellent. The breakfast was a pleasant surprise, better than many hotel buffets.
Cleanliness: Good.
Environment: It's very convenient to walk around and explore the area. The bay view is absolutely stunning.
Service: Very good. They even offer a pillow menu and aromatherapy choices in the evening.
This was my third stay, and I chose this hotel again because my previous two experiences were so good. However, this time was truly unacceptable. We arrived at the hotel around 11 AM. My daughter had injured her leg while skiing, so we asked the middle-aged woman at check-in if we could check in early. She said yes, but we'd have to pay for an additional day – what a rip-off! The funny thing is, they told us we could wait in the lobby until 3 PM without paying. The lobby was nice, so we decided to wait there instead of wasting about 1700 RMB. But then, to our surprise, we saw the staff taking our luggage and other belongings to our room much earlier, while we weren't allowed to enter. Crazy! On top of that, the Wi-Fi signal this time was incredibly poor, almost unusable. Reporting it to the hotel didn't help either; we had to use our own data. So, this stay was truly, truly, truly disappointing! Attached is a photo of my daughter in a wheelchair, and they still wouldn't let us check in early. That middle-aged woman was so inhumane!
Coming from the airport, there's a direct bus to Hakodate Station, and the hotel is very close to the station. The front desk service was excellent. On the first floor, they have thoughtful travel guides and restaurant recommendations. The large public bath was very relaxing.
Dai-ichi Takimoto lived up to its reputation! The bathhouse is wonderfully spacious with a great variety of pools, so much so that there's even a recommended bathing sequence – I only discovered it on the steam room's exterior wall on my second day, and it was quite an eye-opener! There are also three charming outdoor pools with beautiful views. The staff were all very attentive. We didn't book dinner, but breakfast was fantastic – a rich selection of high-quality dishes. (Note: there aren't many restaurants on the hot spring street outside, especially in the evening. I'd recommend the ramen shop for lunch and the seafood rice at the onsen market for dinner.)
The twin room in the South Wing was very spacious, the facilities were modern, and the view from the window was lovely. My only gripe is the somewhat impractical layout. Firstly, I'm not sure if it's because of the integrated bathroom unit, but the bathroom itself was tiny and cramped, forcing us to use the main bathhouse in the mornings and evenings. Secondly, the wardrobe was placed in an awkward spot, making it inconvenient to open and access clothes. I genuinely suggest they visit some mid-range hotels in China, like those under the HUAZHU Group's Ji Hotel brand, to see how they ingeniously solve these design challenges.
Super stay at this traditional onsen inn! It’s an easy 5 minutes walk from the tram stop and it is a peaceful and hospitable place to stay. We stayed for 2 nights with breakfast included (you have it in your room, the staff come to roll up your tatami 30 mins before - we just went to the onsen during this time) which was traditional Japanese style and delicious. The onsens are not too big but there are outdoor and indoor sections and perfectly adequate. The staff look after you warmly and we loved our experience of traditional Japanese culture here. Oh, and it’s near the Botanical Gardens where we saw monkeys bathing in the onsen.
Amazing
68 reviews
9.6/10
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Great
LLiduoxiliaolinuolisiI'd call this unbeatable. First off, the front desk service was truly above and beyond my expectations. It was snowing heavily, and the bellhop was still waiting outside for guests to arrive, helping with luggage. The outdoor private onsen in the room was also exceptional; the view and atmosphere were incredible. The breakfast, with its unbeatable ocean view, topped it all off. I had a wonderful day in Hakodate!
GGuest UserThe hotel management is really poor. The public hot spring always has a sticky film on top, and there were foreign objects in the large pool where people lie down, almost cutting my skin. The worst part is that these things can't be removed. The day after soaking, my feet were incredibly itchy, probably due to a fungal infection. People with tattoos and whatnot were also soaking, and no one seemed to care. At 9 AM, staff members were walking around the hot spring area in outdoor snow boots, which was absolutely disgusting. And the funniest thing is, you have to take off your shoes when entering this hotel, and you're not allowed to wear slippers inside the entire hotel. I won't even mention the insufficient floor heating; walk around in socks for a bit, and white socks turn grey. Luggage can be wheeled through freely, so just imagine how dirty it must be. The dinner buffet was mediocre. I ordered a glass of red wine and had a headache all day afterward. The breakfast buffet the next day, however, was decent. I probably won't go back and hope they seriously improve their management. Don't tarnish the Tsuruga brand.
TTaidijunThis was my second stay at the Park Hyatt Niseko, and it seems the front desk staff was new this time. They made several mistakes, like sending us to the wrong building and getting our room direction wrong – quite unprofessional. On our third day, breakfast at the Chinese restaurant was poorly arranged; we were seated right next to the cart for collecting dirty dishes, which completely ruined our appetite. Otherwise, it was as excellent as ever! The housekeeping ladies were exceptionally good. After a day out, we returned to find our beloved teddy bear neatly placed on the pillow with a blanket over it – so thoughtful! And the teppanyaki was delicious as always!
GGuest UserHoshino Resorts' service is delightful! This hotel offers great value for money and is conveniently located very close to the JR station. The most pleasant surprise was the hotel's exclusive shuttle bus service connecting to all the main attractions in Hakodate. The breakfast was also excellent. Overall, everything was perfect.
GGuest UserI absolutely love Hanabishi Hotel — I had the best 2-night stay here. The hotel is quiet with no large tour groups, and I really enjoyed the traditional feel and relaxing vibes. I tried all of their room types, and my favorite is the futon room with a private onsen. The futon is very comfortable, and the room itself is incredibly spacious.
The staff are friendly and helpful, even assisting me with arranging taxi service. The location is convenient, only about a 10-minute drive from Hakodate Airport. I also loved both the breakfast buffet and the dinner set — they truly pampered me like I was the queen of the world.
The public onsen is beautiful and huge. I will forever choose to stay here whenever I’m in the area.
ZZandoudouThe hotel's location is excellent, offering views of the Sea of Okhotsk's drift ice from both the rooms and the lobby lounge. The lounge is a great perk for a relaxing vacation, providing complimentary snacks and drinks from noon until 11 PM. Dinner was a bit underwhelming, and the menu repeated frequently during my two-day stay. After a hot spring bath, free milk is available, and guests can also pick up a complimentary ice cream from the bakery at the entrance each day of their stay.
GGuest UserThis hotel is super new! It has free parking, and there's a drugstore and convenience store right next to it, which is incredibly convenient. I really love that the room has a microwave and a washing machine. The main light in the room can be adjusted from white to warm light, and the brightness can also be controlled! This hotel is absolutely fantastic!
GGuest UserFacilities: A bit old but generally clean. The toilet seat and everything else were acceptable, not as bad as some online reviews suggested.
Hygiene: Clean, no complaints here.
Ambiance: Traditional Japanese atmosphere. It's not an 'Instagrammable' spot, but it's very comfortable and pleasant.
Service: Decent, neither good nor bad. The server auntie at mealtime was very friendly and approachable. However, there was an old man at the front desk who was a bit mediocre; they didn't help with luggage, which is something that could be improved.
GGuest UserI really enjoyed my stay at this hotel. It looked like it wasn't far from the JR station, but we arrived on a day with a heavy blizzard – something I, as someone from the south, had never experienced before. Just those few traffic lights left us utterly exhausted by the time we reached the hotel. Before checking out, we specifically called taxis. The minimum fare was 700 yen, and since we had a lot of luggage, we needed two cars. This was the only taxi company in Hakodate, Donan Taxi, that didn't charge a service fee for calling a cab, and the front desk was very helpful in arranging it for us.
Upon check-in, you definitely need to read the instructions. Used towels and bath towels can be exchanged at the front desk, but there's an additional charge of 200 yen for each extra towel. The hotel's only ice machine is in the convenience store on the first floor.
The hotel breakfast was fantastic! The seafood changed daily – sweet shrimp on the first day, salmon on the second, plus fresh shrimp tempura every day. The miso soup was delicious too. The room even had a washing machine, which is incredibly convenient for families on long trips.
We stayed on the 13th floor, and the ocean view was incredibly soothing. There's a beach not far from the hotel, and even in such cold weather, people were out surfing. The hotel's large public bath is also great; the women's bath is on the basement floor, and the men's is on the first floor. They use POLA toiletries.
For this price, and with such a spacious room, you really can't go wrong!
GGuest UserThis was my third stay, and I chose this hotel again because my previous two experiences were so good. However, this time was truly unacceptable. We arrived at the hotel around 11 AM. My daughter had injured her leg while skiing, so we asked the middle-aged woman at check-in if we could check in early. She said yes, but we'd have to pay for an additional day – what a rip-off! The funny thing is, they told us we could wait in the lobby until 3 PM without paying. The lobby was nice, so we decided to wait there instead of wasting about 1700 RMB. But then, to our surprise, we saw the staff taking our luggage and other belongings to our room much earlier, while we weren't allowed to enter. Crazy! On top of that, the Wi-Fi signal this time was incredibly poor, almost unusable. Reporting it to the hotel didn't help either; we had to use our own data. So, this stay was truly, truly, truly disappointing! Attached is a photo of my daughter in a wheelchair, and they still wouldn't let us check in early. That middle-aged woman was so inhumane!
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