AAnonymous UserI visited Timor-Leste for the first time on a solo trip and stayed at this new hotel for one night.
Until the day before, I had been staying at another hotel where I had several unpleasant experiences. But everything changed once I moved here — the facilities are new and modern, and above all, every staff member I met was genuinely kind and welcoming. Thanks to them, my trip ended on a very positive note.
The airport pickup was arranged quickly at a reasonable price, which was extremely helpful.
If I visit Timor-Leste again, I would definitely choose to stay at this hotel.
Highly recommended.
AAnonymous UserService levels needs to up a lot to catch up with bare minimum standards. Cleanliness is a big issue in this hotel. Rats and cockroaches seen multiple times. Inconsistent service levels by different staff. Some are very good, some are tremendously bad
XXingzhe66666I had an early morning flight and had to check out at midnight, so I went to bed early. Just after I slept for a while, the shrill alarm sounded, so I quickly got dressed and prepared to evacuate. At this time, another shrill male voice was speaking loudly incomprehensible words. I hurried downstairs to ask the reason, and found out that someone secretly smoked and triggered the alarm... I couldn't fall asleep when I returned to the room, and checked out in a daze before three o'clock. Shouldn't the hotel apologize or even compensate me?
BBuchangdarenhaoFirst of all, there is nothing fun in East Timor. It is relatively scarce in terms of tourism resources, transportation is not convenient, and prices are relatively high. Then as for the hotel, it is just so-so, a bit like the guesthouses in China. The facilities are relatively old and the business is relatively small. There are no slippers in the room, and you don’t have to bring your own toothbrush or other toiletries. There is no free mineral water, only bottled water service, which can only be said to be make do. The free breakfast is relatively small. It may be because it is closer to the airport and the transportation is more convenient. The infrastructure of the whole East Timor is really poor.
AAnonymous UserThe apartment hotel is already the best hotel in East Timor. It can be regarded as a 3-point 5-star hotel in the country. It has complete facilities and good hygiene. The environment is already the best in Dili. After all, it is in the largest shopping mall. Why is the service 4 stars. In fact, the service can be fully five stars, but the episode during payment made me have some opinions, see the picture! Most hotels on Ctrip are cheaper than other platforms. This one is dozens of yuan more expensive than ***********, but the Ctrip service I considered is great and the customer service response is timely. So I booked from Ctrip. Even if it costs dozens of yuan more, when paying, the front desk has to ask I paid 241.58 US dollars, I showed the order, and the front desk went to the manager to change the amount by hand, and after paying 200 cash, there was no change! It doesn’t matter, it doesn’t cost much, but the experience will be a bit different!
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