Posted on Feb 1, 2026
Guest User
I was disappointed with the room assigned to me because the water heater was not working. I reported the issue to the reception, and a staff member came to inspect it. He informed me that the hotel electrician was not available at that time and that the issue would be fixed the following morning. I explained that I needed hot water for a shower, and he said he would check with the receptionist—but he never returned.
I called the reception again to follow up, and the receptionist told me that the staff member had reported the issue as resolved, which was not true. The receptionist then offered to transfer me to another room. I agreed because I needed to take a shower. Unfortunately, the new room was smaller and lacked some basic facilities. I called the reception once more to request a floor towel, but I was told that none were available at the moment due to certain reasons.
Overall, the experience was very inconvenient.
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Price per night from€ 40
Posted on May 26, 2026
Guest UserThe place is wonderful, but unfortunately, it doesn't cater to veiled women.
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Price per night from€ 301
Posted on Oct 3, 2025
BuYY
Friends thought I really came to Mars, Desert rock has done enough perfect but still constantly strive to improve, but also enough to make my husband and I not miss this trip, when really deeply understand the ultimate charm of blood and sand song! The staff service is also very attentive, everything is complete, the dinner is great, and the environment is elegant and romantic! The photo can't take the original shock of the hotel. This strange world, I really hope that more people will go there in person, May the force be with you^^
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Price per night from€ 1,619
Posted on Feb 10, 2026
AL-L88I'm usually too lazy to write reviews, but this time I have to. First, the pros:
1. The hotel room's avant-garde design is truly unique and worth experiencing for a photo op.
2. The staff are all incredibly warm and friendly, actively greeting you and asking if you need assistance.
Now for the cons:
1. It feels like most of the staff are new and recently trained, as the overall service tends to be a bit slow. Scheduled pick-ups often arrive 10-20 minutes late.
2. The hotel's sea view isn't particularly stunning, and the water isn't clear at all. It's nowhere near as beautiful as the Maldives and fell far short of my expectations.
3. Most importantly, there are significant safety concerns. As an island hotel, the rooms don't provide life jackets, and there are very few lifebuoys in the common areas. Only guests who are strong swimmers would dare to go snorkeling directly from their rooms.
Overall, the hotel's amenities don't match its price, and my experience was far below what I expected. Personally, I think it's worth staying once for first-time visitors, but definitely not worth a second visit.
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Price per night from€ 1,735
Posted on May 19, 2026
Mjeed AlahmdiThe hotel is very beautiful; the staff's service, location, and sea view are fantastic. The food is amazing, and the chef is brilliant. I ordered Italian dishes for dinner, and they were delicious. However, I wish they would improve the breakfast menu or make it a buffet. Repeating the same main dishes for breakfast for three days was unsatisfactory, and we hope for better service.
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Price per night from€ 40
Posted on Jan 27, 2025
Fahad
قضينا وقتا ممتعاً ٢٥-٢٧ يناير في هذا المنتجع الفاخر جدا
كل شي بيرفكت فوق الخيال لا استطع الوصف بدقه
الموظفين رائعين مهنيين لديهم تدريب عالي وأخلاقهم عاليه . وأخص بالشكر الانسه ريناد والسيد منصور خالد اخجلونا من شدة حفاوتهم واهتمامهم
قررنا العوده مراراً في هذا المنتجع
شكرا لصاحب فكرة هذا الصرح في هذا المكان المناسب الخلاب وشكراً للاداره على اختيار هؤلاء الشباب الرائع
وعلى الجوده في كل مكان بالمنتجع
We had a wonderful time in this luxurious resort. Every was thoughtful and perfection and it was an indescribable experience. The staff are professional and highly trained and have been a great addition to our experience. I would like to personally thank Mr .Mansour and miss.Renad for their exceptional service.
We have decided to come back again and would like to thank the resort and its sponsors for a wonderfully place. And most importantly thank you thank you
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Price per night from€ 356
Posted on Dec 16, 2022
ChanKT
The hotel location is very near the airport. Also, the car rental company AVIS has a staff inside the hotel. I rent a car from.AVIS in Jeddah, I return the car in Tabuk. The AVIS staff can come to this hotel to complete the car return and use the same car to take me to the airport. It is very convenient. Other things of the hotel are good also
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Price per night from€ 52
Posted on Feb 23, 2025
SiebyGood, clean hotel in a great location, friendly and helpful staff
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Price per night from€ 62
Posted on Jul 25, 2025
Millennial diyumao
首先服務我必須給差評,我住了好幾天,叫酒店給我開發票,結果我發了好幾次消息,就開了一張,而且衹開了一天的,其他天數的沒有開給我,在WhatsApp上發訊息過去已讀不回,到現在也沒有給我開發票。其次是設施問題,連公共洗衣機都沒有,提供洗衣服務但是很貴,一件普通的衣服都要40-50 RMB,游泳池也沒有水,就是個擺設,浴室裏麪沒有手持的花灑,衹有頭頂淋浴,而且晚上的熱水也不熱。餐廳裏的東西很貴,比外面街上的貴的多,一個四星級的價格跟對面五星級的價格差不多,性價比很低,不推薦大家入住,避雷避雷。
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Price per night from€ 43
Posted on Mar 5, 2025
Guest User
ممتااااز ونضيف وخدمه سريعه ، الاصنصير مو دايم فاضي لان مافيه الا واحد ف اكثر من مره اضطريت اطلع وانزل درج، لاحظت شي واحد وهو الفطور كانو مرجعين بعض الاشياء اليوم الثاني وكان لونها متغير مثلاً صحن الحمص مرجعينه نفس حتى كان فيه جزء مأخوذ منه وشفته ع نفس الشكل اليوم الثاني ولونه مصفر لانه من اليوم الي قبله واللبنه بعد وقت الفطور عندهم من سته لعشره صراحه وقت قليل .. مايجيبون الفطور للغرفه ولا يردون عالتليفون مطعمهم اصلاً
الباقي لاااا يعلى عليه برضو عندهم حلى الاكلير لذييييذ جدا جدا جداً
كان فيه بنت سعوديه من الريسبشن طلعت تبغى تاخذ كوب قهوه مسكينه وعلى اخر الوقت يعني محد بيشرب اصلاً وقام ناداها الطباخ ع ما اظن . كان مصري وقال لها ممنوعين وان صاحب الفندق مانعنا نخليكم واعتذرت مسكينه وراحت
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Price per night from€ 50