A shame to pay a dec2 euro fee , make a weekend in my country and pay a fee .
The pool was not even a diving one , many people . Having weddings or baptized everything well , but they used the pool for who will relax in a way of babby for God 's sake is simply a shame
Stayed at this hotel 3 times in less than 2 months, not planning to return ever again.
Our 1st visit was so impressive that we had booked 2 more stays short after for our family. Yet the last visit turned into a disaster.
Nobody answering phone calls at night.
Before checking in on our last visit. We realized our flight got delayed. tried calling the hotel at around 9.15 pm, called 5 times over 20 minutes, no one would pick up the phone in the main reception !! Furious, and so we arrived at 1am without being able to inform them that we were gonna be late.
Upon arrival, as I had booked 2 rooms, I asked the only person who was on shift that night to make sure putting my parents into the booked standard double room and my family with a child into the other bigger room (Junior King Suite) . He affirmed me that the room distribution was correct so we just left our parents to go to their room and take rest since it was late.
When we arrived at our room, it was definitely a small room that would only fit a couple without being able to add an extra bed. Called the reception, no ones answered again!! So had to went back down to speak to that staff at 1.30am.
He insisted, the room I was put into, was the Junior King Suite !!!! I was so angry because that room didnt looked like it was over 500sq ft as it was described when I booked. But the staff said to us that the info in trip.com was incorrect and more over, the information he received didnt mentioned that we had a child with us.
Angry and exhausted, and I was even gonna compromised to stay in that room and sleep. we just went back to take a shower, then the guy came , talked to my husband and would offer us a bigger room after all the drama. it was close to 2am!!! We got offered to stay in a family room so my daughter got to sleep on a sofa bed but the guy who made the bed didnt even give her a blanket.
Next day, texted my parents and asked them to show us a picture of their room, we realized the guy mistakenly putting my parents into the bigger room and so we were the one who got allocated into the standard double room!!
Unprofessional service from the top to the bottom!! we eventually felt bad to that staff because in the middle of the night, he was the only person who moved luggages, opening beds etc...
Everything was good there accept cleanliness when i checked in the room everthibg was good but when i turned off the light there was ant on my bes and it was really difficult for me to sleep and when i woke up i see the floor it was full of ants and when i opened the door there was a vase and there were alot of ants it was a worst experience for me they have to take care of these things
We had a truly perfect stay at Jam Hotel Porto. From the very beginning everything felt easy and welcoming. The room was in excellent condition, almost like new, very modern and thoughtfully designed. It was always clean and perfectly tidy which made it very comfortable to come back to after a day in the city.
What made the stay really special was the lovely lady at the reception. She noticed that I was celebrating my birthday during our stay and organized a birthday muffin to be brought up to my room. It was such a kind and personal gesture that I did not expect at all and it honestly made my day.
Overall it felt like a place where people really care about their guests, not just in a professional way but in a warm and genuine way. I would happily stay here again without hesitation.
The room is clean. The bathroom is spotless. The shower drain is a bit slow; therefore the water does accumulate a bit. Breakfast contains scramble eggs, sausages, pancakes, mushrooms, hard broiled eggs, cereals, yogurt, croissants, Portuguese egg tarts, bread, juices, coffee, tea and champagne. Check in was fast.
The hotel's surrounding environment is very good.
The breakfast was so good and the rooms were quite big, neat and modern.
The staffs were friendly and overall stay was perfect. Strongly recommend to all the business travelers.
We had a wonderful stay at Eurostars Aliados in Porto. While advertised as a 5-star hotel, it feels more like a high-end 4-star, mainly because it lacks some of the extra touches of luxury and service you’d expect from a top-tier 5-star experience. That said, it still offers great value for money and an excellent stay.
One of the hotel’s strongest points is its location—right in the heart of Porto, making it easy to explore the city on foot. Despite being so central, the room was quiet and well-insulated, allowing for a great night’s sleep.
Check-in was smooth and efficient, with friendly and professional staff who made us feel welcome right away. Throughout our stay, the staff remained courteous and helpful, ensuring a pleasant experience.
Our room was spacious, stylish, and very comfortable, featuring a king-sized bed, elegant decor, and a huge shower that added a touch of indulgence. Everything was spotlessly clean, which is always a priority when choosing a hotel.
The hotel has a spa with a gym, sauna, and hammam, free for guests. While we didn’t have time to use them, they looked modern, well-maintained, and inviting, adding to the hotel’s appeal.
Overall, Eurostars Aliados delivers a stylish and comfortable stay at a reasonable price. While it may not quite reach the level of a true 5-star experience, it’s an excellent option for those looking for a high-quality hotel in the center of Porto. We would definitely stay here again!
It is a hotel not far from Porto. Just drive along the seaside road + river and you will arrive. The view is very beautiful. It is near tourist spots that you can walk to.
Nearby, there are delicious restaurants and a large shopping mall.
Breakfast is delicious. The bread is very delicious.
But the ham and sausage are quite salty.
The parking is a bit confusing. It is quite narrow and difficult to get off.
The bedroom and bathroom are beautiful, clean, and fragrant. The receptionist
gave us a warm welcome.
Not far from Porto airport. There is not much traffic because it is not in the city center. The car drives leisurely.
Enjoyed my stay at Yotel Porto. Location is around 5 minutes walk from Trindade metro station for connections to airport. Room was great, powerful rainforest shower. I found the staff to be very helpful and professional. My only criticism would be there are illuminated light switches and controls in the room which don’t switch off / darken therefore the room is not completely dark for sleeping which isn’t helpful for a light sleeper like myself.
We booked this hotel which is not close to the city centre to be able to have a pool to relax after a day visiting Porto. Uber was very affordable if you are in a group, if not, there is an easy bus service to reach the city. There are some options for an evening meal+ supermarket in the area but nothing extraordinary. Dinner in the hotel looked good but we didn't have dinner only breakfast which was good. Room was big and nice, common areas were really lovely. Biggest moan/warning/suggestion for improvement would be: the lifts took for ever (15 floors all in all) lots of queues forming. The wet areas could be so much better. The outdoor pool was overcrowded all the time and had very limited loungers that people took/reserved from 9am, so people even had to sit on the floor. With nowhere to put myself, I went to check the indoor pool. A much nicer space but again nowhere to relax, no loungers or chairs.
Very Good
55 reviews
8.5/10
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MXN$1,305
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9.1/10
Great
GGuest UserStayed at this hotel 3 times in less than 2 months, not planning to return ever again.
Our 1st visit was so impressive that we had booked 2 more stays short after for our family. Yet the last visit turned into a disaster.
Nobody answering phone calls at night.
Before checking in on our last visit. We realized our flight got delayed. tried calling the hotel at around 9.15 pm, called 5 times over 20 minutes, no one would pick up the phone in the main reception !! Furious, and so we arrived at 1am without being able to inform them that we were gonna be late.
Upon arrival, as I had booked 2 rooms, I asked the only person who was on shift that night to make sure putting my parents into the booked standard double room and my family with a child into the other bigger room (Junior King Suite) . He affirmed me that the room distribution was correct so we just left our parents to go to their room and take rest since it was late.
When we arrived at our room, it was definitely a small room that would only fit a couple without being able to add an extra bed. Called the reception, no ones answered again!! So had to went back down to speak to that staff at 1.30am.
He insisted, the room I was put into, was the Junior King Suite !!!! I was so angry because that room didnt looked like it was over 500sq ft as it was described when I booked. But the staff said to us that the info in trip.com was incorrect and more over, the information he received didnt mentioned that we had a child with us.
Angry and exhausted, and I was even gonna compromised to stay in that room and sleep. we just went back to take a shower, then the guy came , talked to my husband and would offer us a bigger room after all the drama. it was close to 2am!!! We got offered to stay in a family room so my daughter got to sleep on a sofa bed but the guy who made the bed didnt even give her a blanket.
Next day, texted my parents and asked them to show us a picture of their room, we realized the guy mistakenly putting my parents into the bigger room and so we were the one who got allocated into the standard double room!!
Unprofessional service from the top to the bottom!! we eventually felt bad to that staff because in the middle of the night, he was the only person who moved luggages, opening beds etc...
JJennyJennyJenny.The room is very nice and clean. The staff is friendly and helpful. It's easy to walk to the city center. My husband and I are very satisfied with the Renaissance Porto Lapa Hotel.
UUrban VoyagerWe had a wonderful stay at Eurostars Aliados in Porto. While advertised as a 5-star hotel, it feels more like a high-end 4-star, mainly because it lacks some of the extra touches of luxury and service you’d expect from a top-tier 5-star experience. That said, it still offers great value for money and an excellent stay.
One of the hotel’s strongest points is its location—right in the heart of Porto, making it easy to explore the city on foot. Despite being so central, the room was quiet and well-insulated, allowing for a great night’s sleep.
Check-in was smooth and efficient, with friendly and professional staff who made us feel welcome right away. Throughout our stay, the staff remained courteous and helpful, ensuring a pleasant experience.
Our room was spacious, stylish, and very comfortable, featuring a king-sized bed, elegant decor, and a huge shower that added a touch of indulgence. Everything was spotlessly clean, which is always a priority when choosing a hotel.
The hotel has a spa with a gym, sauna, and hammam, free for guests. While we didn’t have time to use them, they looked modern, well-maintained, and inviting, adding to the hotel’s appeal.
Overall, Eurostars Aliados delivers a stylish and comfortable stay at a reasonable price. While it may not quite reach the level of a true 5-star experience, it’s an excellent option for those looking for a high-quality hotel in the center of Porto. We would definitely stay here again!
DDesZConvenient location and clean room. But arranged a room for me with a disabled snake facility (estimated because I asked to be close to the elevator), so the water flowed easily during the shower. Everything else was fine.
LLAGGreat facilities. We went with half board. And it doesn't pay off. After knowing the prices, we would have paid less for dinner if we paid on the day.
We went on the weekend and the hotel was full. It's a large hotel and we didn't like the experience from that point of view.
The objective is to relax and have a different experience, but we ended up having to wait to enter the Turkish bath, sauna and swimming pools, which became unfeasible, as they looked like municipal swimming pools.
full of people. About the staff, the girls at the restaurant and at breakfast (who are the same) are very helpful and friendly. The same can no longer be said for the reception staff. Little willingness to help with such simple things, such as lending a mere phone charger, easily resolved by the dining room staff.
In short, it is a hotel with conditions, but I find it very confusing when it is full, something that I believe is common at the weekend.
GGuest UserVery good hotel, but you had to ask for a toothbrush when normally hotels provide them without being asked. Be careful, the hotel records your credit card and will still charge you 3€ without your consent + the tourist tax, while in other 5 star hotels they don't do this.
GGuest UserFantastic stay at this friendly hotel. Good variety of breakfast food - nice small portions of cooked, fresh fruit and baked items. Comfy bed in clean room. And very good location. We will be back
GGuest UserEnjoyed my stay at Yotel Porto. Location is around 5 minutes walk from Trindade metro station for connections to airport. Room was great, powerful rainforest shower. I found the staff to be very helpful and professional. My only criticism would be there are illuminated light switches and controls in the room which don’t switch off / darken therefore the room is not completely dark for sleeping which isn’t helpful for a light sleeper like myself.
GGuest UserWe had a truly perfect stay at Jam Hotel Porto. From the very beginning everything felt easy and welcoming. The room was in excellent condition, almost like new, very modern and thoughtfully designed. It was always clean and perfectly tidy which made it very comfortable to come back to after a day in the city.
What made the stay really special was the lovely lady at the reception. She noticed that I was celebrating my birthday during our stay and organized a birthday muffin to be brought up to my room. It was such a kind and personal gesture that I did not expect at all and it honestly made my day.
Overall it felt like a place where people really care about their guests, not just in a professional way but in a warm and genuine way. I would happily stay here again without hesitation.
HHenriAbsolutely incredible hotel, the staff takes great care, from the privileged location to the spa facilities, everything is wonderful.
I recommend with your eyes closed for lovers of exclusive places.
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