Hotels With Gym in Lisbon District, Portugal

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

The hotel is a little over a kilometer downhill from the old town. While it's a bit of a distance from the main tourist attractions, both the bus and metro stations aren't too far, and the surrounding area is very quiet. Taxis are also cheap and convenient. The young front desk staff were all very warm and welcoming; anything we needed was brought up right away. Every night at 10 PM, the hotel has a 15-minute light show featuring many of Lisbon's sights. I missed it the first night, but I made an effort to watch it the second night, and it was quite interesting.

Our go-to hotel in Lisbon. It's well-located (near Campolide and Sete Rios), the front office staff are excellent, the restaurant is very pleasant, and the beds are super comfortable, both in the suites and standard rooms. This is where our son learned to walk in 2024, and where we'll always return whenever we're in Lisbon.

We were originally scheduled to fly home on the same morning as our son, but on different flights. Around 5 AM that day, we found out our son's flight was canceled, while ours was still on schedule, leaving us with very little time. Our son wanted to stay an extra day at this hotel to use their gym (we had stayed there for a night two days prior). In my haste to book, I accidentally put my husband's name instead of my son's as the guest. We quickly checked on it after our flight landed, and thankfully, our son successfully checked in. So grateful! 😊 The Uber ride from the hotel to the airport was only CAD$6.

Overall great stay. It was a comfortable experience in a spacious room compared to a typical hotel room. Only downside is that it is bit further away from the city center so bit additional travel was required, but for the price and comfort I did not mind it. Only thing I wish they had was washer/dryer.

I stayed in an executive room for four days, then switched to this standard king room, which felt like a better fit. The hotel's location is excellent, not far from the school and shopping street, and the surrounding amenities are also great.

I recently stayed at thisserviced apartment hotel in Lisbon and had a very pleasant experience. The location was excellent, close to public transportation, restaurants, and many of the city’s main attractions. The apartment itself was clean, modern, and well-equipped, with everything I needed for a comfortable stay, including a small kitchen and a spacious living area. Check-in and check-out were smooth and efficient. I especially appreciated the quiet atmosphere and the reliable Wi-Fi, which made it easy to relax or get some work done. Overall, this was a great place to stay, offering both the comfort of a home and the convenience of a hotel. I would definitely consider staying here again the next time I visit Lisbon.

Nice room decor but wonder no tea bags provided in room. No bottle water provided and required guest to take water in the water dispenser at each floor. Mean to early check-in. Swimming pool is actually smaller than the photo displayed.

The staying experience in the hotel is fair only. 1. The lift is unstable. When it arrives at the designated floor, it shakes rigorously,. I have great concern on its safety. 2. The breakfast is poor. The hotel requires me to pay for breakfast for every day, even I said I don’t want breakfast. Even worse, the food are always boring and insufficient. For example, I went to the restaurant for breakfast at 9:40am today. most of food including scramble eggs, toast, mushrooms were all gone. Staff noted the situation but did not refill them. 3. The room is small, old and smell not good. 4. The mattress is very thin

It was simply incredible! Best hotel and service ever. And I've traveled a lot. Thank you and keep up the excellent work.