Suitable for two families, you can show your skills in the apartment kitchen to improve food; the supermarket is opposite the apartment; the black pizza on the side of the supermarket tastes good. The room can also overlook the Red Church on the mountain.
🩷 This hotel is brand new, opened in 2025, so its facilities are quite modern, with a very contemporary, clean, and simple design overall.
🩷 I think it's easily more than a 3-star hotel, and currently the most expensive in all of Tromsø.
🩷 The hotel has 12 floors. Generally, rooms on the 8th floor and above are considered 'superior' with good views. Be aware that lower floors and some orientations directly face the bridge. The best views are from rooms in the X15 series.
🩷 The hotel has convenient parking.
🩷 Breakfast is quite extensive, with salmon and avocado.
The price is indeed quite high, especially considering the rooms are less than 20 square meters.
Overall, it's good. We paid over 4000 (presumably NOK) without breakfast, which is definitely expensive. It really comes down to whether you're willing to pay for the view and location, as it is conveniently situated.
Environment: very quiet, the hotel is by the sea
Service: Support self-service or manual check-in, good breakfast, bath towels provided
Hygienic: The room is clean and tidy
Facilities: Refrigerator and kettle available, free parking, afternoon refreshments available, beautiful view from the window
The hotel is near the airport, an easy 20-minute walk if the weather's good. On a snowy day, we opted for the bus to the airport, which was super convenient. The hotel was quite busy overall, and breakfast started at 6:30 AM, the earliest I've seen in Norway! The breakfast selection was actually quite varied, though the layout was a bit cramped. You do need to return your own tray. The coffee machine was very easy to use. There's also a stunning observation deck right next to the breakfast area.
Overall, it was very good, but the safe in our room wasn't working. Also, the room's view was great; you could easily check the weather and decide whether to go up the mountain to chase the aurora. Another thing I'd like to recommend is that they let us check in early at noon, which saved us a long wait.
The room was tiny. Paying over 2,000 NOK a night for a single room in January, it felt ridiculously small. I've stayed at two different Radisson hotels in Oslo that were much better than this one in Tromsø. Plus, the mattress was incredibly soft, with absolutely no support. At this price, aren't you going to get better mattresses for your guests? The moment I lay down, the whole bed just caved in. The pillows were also useless. After a few nights, my back was killing me, my whole body ached, and my neck hurt. The hotel's location is decent, but it's really not worth the price.
On the last day, my Apple Pencil rolled under the bed. When I lifted the mattress to get it, I found used cotton swabs on the bed frame. Then, while packing, I discovered someone else's clothing tag, fruit pits, and a used napkin behind the mirror. So frustrating.
The only redeeming quality was the decent window view. This terrible mattress deserves the lowest rating I've ever given on Trip.com.
Quality Hotel Harstad is a very nice and modern hotel with a great location and a welcoming atmosphere. The staff was extremely friendly and helpful throughout our stay, which really made us feel at home.
The room was clean, comfortable, and well-designed – perfect for a short or long stay. However, a couple of small things could be improved: there was no fridge in the room, which would have been useful, and the Wi-Fi connection could have been a bit faster and more stable, especially for work or streaming.
Aside from that, everything was great – a pleasant stay overall, and I would definitely recommend it!
The room was very clean and large. We arrived later than dinner time and communicated with the hotel staff in advance, and they still left us a sumptuous dinner. The breakfast was delicious and the front desk staff was very friendly and welcoming
The atmosphere was lively and very festive. The staff were incredibly polite and attentive and the stay felt very luxurious. The room was also clean and spacious, although the positioning of the hanging lamps was a bit awkward and I sometimes found my shoulder hitting one when getting into and out of bed.
The shower was also very large and decent water pressure and temperature control.
The breakfast was amazing! Many options and very delicious!
The view from the room was spectacular and the staff accommodated my request for a higher room.
The only downsides were the laundry service is incredibly expensive, which was shocking as the hotel I had started in prior to this one did it for free. Also, room cleaning did not come to room one day and I had to make two requests to the front desk to get a fresh towel. It took quite a long time, but eventually did get me a new towel in the evening. The staff apologized profusely for the inconvenience.
Overall, the stay was amazing.
とてもにぎやかで、お祭りのような雰囲気でした。スタッフの対応は非常に丁寧で行き届いており、滞在全体がとてもラグジュアリーに感じられました。客室も清潔で広々としていましたが、吊り下げ式の照明の位置が少し微妙で、ベッドに出入りする際に肩が当たってしまうことが何度かありました。
シャワーもとても広く、水圧や温度調整もしっかりしていて快適でした。
朝食は素晴らしかったです。種類が豊富で、どれもとても美味しかったです。
客室からの眺めも圧巻で、高層階の部屋を希望したところ、その要望にも快く対応していただけました。
唯一のマイナス点は、ランドリーサービスが非常に高額だったことです。直前に宿泊していたホテルでは無料だったため、正直かなり驚きました。また、ある日は客室清掃が入らず、新しいタオルをもらうためにフロントに2回お願いする必要がありました。少し時間はかかりましたが、最終的には夕方に新しいタオルを届けてもらえました。その際、スタッフの方からは大変丁寧にお詫びがありました。
総合的には、とても素晴らしい滞在でした。
They will do daily cleaning in the room which is appreciated, but took away our spoons which the staff thought it was the hotel’s. And sometimes after cleaning, they didn’t provide garbage bag for the bin. We are also not notified that 24 December is their ‘holiday’ so the breakfast will start late, several group standing in front of the restaurant waiting it to open while we are actuall rushing to the airport. The staff did allow us in at the end, no chaotic was caused luckily.
Great
53 reviews
9.0/10
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IDR 2,301,145
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8.6/10
Very Good
The atmosphere was lively and very festive. The staff were incredibly polite and attentive and the stay felt very luxurious. The room was also clean and spacious, although the positioning of the hanging lamps was a bit awkward and I sometimes found my shoulder hitting one when getting into and out of bed. The shower was also very large and decent water pressure and temperature control. The breakfast was amazing! Many options and very delicious! The view from the room was spectacular and the staff accommodated my request for a higher room. The only downsides were the laundry service is incredibly expensive, which was shocking as the hotel I had started in prior to this one did it for free. Also, room cleaning did not come to room one day and I had to make two requests to the front desk to get a fresh towel. It took quite a long time, but eventually did get me a new towel in the evening. The staff apologized profusely for the inconvenience. Overall, the stay was amazing. とてもにぎやかで、お祭りのような雰囲気でした。スタッフの対応は非常に丁寧で行き届いており、滞在全体がとてもラグジュアリーに感じられました。客室も清潔で広々としていましたが、吊り下げ式の照明の位置が少し微妙で、ベッドに出入りする際に肩が当たってしまうことが何度かありました。 シャワーもとても広く、水圧や温度調整もしっかりしていて快適でした。 朝食は素晴らしかったです。種類が豊富で、どれもとても美味しかったです。 客室からの眺めも圧巻で、高層階の部屋を希望したところ、その要望にも快く対応していただけました。 唯一のマイナス点は、ランドリーサービスが非常に高額だったことです。直前に宿泊していたホテルでは無料だったため、正直かなり驚きました。また、ある日は客室清掃が入らず、新しいタオルをもらうためにフロントに2回お願いする必要がありました。少し時間はかかりましたが、最終的には夕方に新しいタオルを届けてもらえました。その際、スタッフの方からは大変丁寧にお詫びがありました。 総合的には、とても素晴らしい滞在でした。
The breakfast was fabulous, with plenty of choices including non‑gluten options. The room was a decent size and very clean. The location is convenient — within about 15 minutes you can reach many shops and restaurants. If I return to Tromsø, I will definitely stay at the Dock again!
The room is spacious and clean. Great view from the room's window. I really like the room layout and it is beautifully furbished. The kitchen is great because it comes with A COMPLETE set of kitchen utensils. You will never run out of anything. This is also my first time staying in an apartment-like hotel in Europe, so I was impressed by the dishwasher. The floor is also warmed, which I like. Especially, in the bathroom, my feet didn't feel cold at all, unlike other places. I could not use the kiosk to check-in, but it worked just fine on my iPhone. I was worried about using smart key in my iPhone, as I read a lot of complaints from other reviews. However, it worked perfectly, including the entrance, elevator, and my room. I had no issue at all despite my thick phone case. During my stay, I met no staff. Luckily, there was not any issue, so everything was fine. Lastly, the location is the best. it is located in the centre, and there are several supermarkets nearby. Overall, it is a great place to stay and the price is very affordable. I think I will stay here again if I have a chance to return to Tromsø.
We really enjoyed our stay. The location was great and the sauna with a view was amazing. Breakfast and dinner are provided. They even saved us portions on the first night as we arrived just after the restaurant closed. The receptionist was super friendly and helpful. Thank you!
very good location, short walk from where most tours would pick up their passengers. staff were helpful and friendly. excellent breakfast, fika and dinner also included. will book again 😊
Excellent stay at Moxy. Amazing view from the room, staff were really kind and accommodating. Th beds were comfortable. Would highly recommend and would book this place again. Close to the airport and great transport links to get into the city.
Quality Hotel Harstad is a very nice and modern hotel with a great location and a welcoming atmosphere. The staff was extremely friendly and helpful throughout our stay, which really made us feel at home. The room was clean, comfortable, and well-designed – perfect for a short or long stay. However, a couple of small things could be improved: there was no fridge in the room, which would have been useful, and the Wi-Fi connection could have been a bit faster and more stable, especially for work or streaming. Aside from that, everything was great – a pleasant stay overall, and I would definitely recommend it!
Stayed for 3 nights. Was upgraded from standard room to superior room. Hotel reception are friendly, particularly Amalie which has bubbly character, it was a great experience dealing with her, great start for my stay. Nice, warm and comfortable room. This room type has a Nespresso machine, you can also make tea with the kettle provided. Good breakfast, plenty of choices including fried rice. There is a sauna and gym with majestic view. Airport bus dropped me off directly just opposite this hotel. The pick up point for most northern light tours are nearby. Overall it was a great stay and highly recommended.
I had an efficient check-in. The staff are friendly and the buffet breakfast is well worth the money. I also like the bar area opposite the front desk where guests can lounge around and sip coffee/tea for free.
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