11055****The location is excellent, the old town is within a few steps, and the train station is within walking distance. The interior of the hotel combines tradition and modernity. The swimming pool on the lower floor of the lobby is a highlight of the hotel, with moderate water temperature and a quiet environment. The hotel is affiliated with Marriott Group and the service is in place. After the guests check in, the front desk of the hotel must be praised by the non-luggage service staff accompanying the room. The service has not been experienced by the domestic five-star hotel. Breakfast Western style, small and exquisite environment, the only regret is that there is no Asian variety.
GGuest UserIf you want to experience La vraie vie de chateau (a real life a a castle owner) this is your choice. Only 5 rooms available, very private, feels like you are in your own chateau… fabulous park and setting around the main building, was told there are other separate “mini” houses in the park , and you can go watch the horses…. And admire the view on the valley.
Our room: we booked the round bedroom … the center bedroom on the 1st floor…. Fabulous place, need a bit of upgrade in the bathroom… if anything… but seriously felt like a châtelain… as we reached early, we were welcomed by one of the sons of the owners who took us around the private wing, “his house”, and told us everything about the mansion history as well as hotel business. A great interaction with a friendly castle owner and businessman. They also have a snooker, a gym and sauna…. I mean… what else do you want!!!
We had to go out for dinner (at L’Hermitage) which the owner booked for us.
Breakfastwas served in the salons…. Stylish French dépit déjeuner, served by a dynamic, friendly and frank lady.
Just go. Dont hesitate.
GGuest UserNot much to say … only good stuff!
Nice welcome at reception when we checked in earlier than planned. We got touristic advice to go around and they kept our big suitcases. We unfortunately didn’t get parking as they were full.. all reserved (NB: trip.com never discussed that we had to book the parking, this is something Accor and Trip.com should discuss about as this is now our 2nd encounter of this problem…. Coming from Malaysia and renting a car, this is not helping… we had no idea we had to reserve parking)
The bedroom was very nice, pretty balcony but small bathroom… especially given the placement of the toilet…. lol. But never mind. Nice deck of the bedroom and the hotel too… themed on Christian Dior and fashion, we liked that ☺️
Last the breakfast and its location: beautiful. The view of the sea is really good, the furniture is nicely chosen, and the food is good. First time I see a « make your sunny side up eggs yourself » set in a hotel, which was cool.
GGuest UserHôtel très bien situé, propre, chambre spacieuse, petit déjeuné bien, personnel sympathique et serviable avec une mention spéciale pour Yassine :) séjour agréable
GGuest UserThe hotel was really nice, we stayed there for one night. We felt it was a bit far off from the town centre.  there is facility to use the kitchen but we didn’t feel the need. The reception staff were generally nice. They could’ve been a bit more welcoming and warm especially at check in, we felt language was a bit of a barrier. 
GGuest UserThis hotel is owned by the Best Western chain but has good personality - focused on the literary author Gustave Flaubert (who was born in Rouen).
Rooms are compact but clean - big windows and blackout curtains - comfortable.
Breakfast is an additional 19.00 € per person - pricey.
The biggest plus is the location - in the centre of the old town, right next to the Jeanne D'arc memorial church and within 5-10 mins walk of most key sights.
Staff were friendly, spoke great English (in case your French isn't good) and checking in was easy.
GGuest UserThe hotel is nicely located, few steps away from the main attractions, hotel has its own parking which is convenient, however the number of places is limited. There are water refill stations on every floor, which is very handy. The breakfast has good variety of products. The swimming pool is on a smaller side and the water is quite cold to our preferences, so it’s mainly for “soaking in cold water” rather then swimming:) the family room for 4 is spacious, beds are comfortable, window sound proofing is not the best.
GGuest UserWe had booked a double bed room but we had two double beds instead.
The location is really well located, near the station, shops and the beach.
Take care to bring your shampoo and toothbrush back (the toothbrush is not provided) and for my part I didn't appreciate the shampoo/douche gel made available
FFubangyangMercure by Accor Group is as good as always. It is definitely the most cost-effective hotel in France. It is located in the center of Rouen, with convenient transportation and life, good facilities and good service. I recommend it to everyone.
GGuest UserThe hotel is located quite far, on higher ground. It's about a 20-minute walk to the Rouen Museum of Fine Arts, which is a bit far, and the walk back was uphill and left me breathless!
The hotel facilities are relatively new, the rooms are large, and the beds are very comfortable. However, the room I was given was on the back side of the hill, so the view of the city wasn't great. A room facing the city would have been much better!
The breakfast was excellent, very well prepared. The tea bags were from Kusmi and tasted great. The coffee was also delicious, and there were salmon, ham, cheese, etc., all very elegant!
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