The hotel is service is good. They gave us a cake as it was our anniversary. Overall was good.
Only 1 negative point. The room was supposed to be smoke free but we could smell even in the corridors second hand smoke. The room was really really thick with cigarette smoke smell in their carpets all the way to the bed sheets. But their room service was prompt to respond. Kudos. But the smell lingered.
I suspect there are guests smoking on the non smoking floors. We can smell in through the ventilation system
The hotel should seriously enforce their non smoking policy.
Hotel near Klia/Sepang,Dengkil100% of visitors choose this area
Mmiybell2026.02.10
Arrived hotel around 1 am, they use self-check in tapi ada staff at receptionist that can assist youu. Need to pay rm 5 for hotel service,no deposit which is good for just one night stay.
Bilik and toilet sooo clean, i stayed at 209 so far so good just one night after back at Malaysia before heading to my hometown. Bilik ada water heater, ada cerek but there is no refrigator u kene ask receptionist staff untuk letak dlm peti dyeorg but they are so kind so totally worth staying here. Bilik also only got shampoo and body shower but no toothpaste and toothbrush la but sokayy we do have it. Iron dekat laundry room at Level 1 and 3 only betul ii depan lift L3. Iron okayy and laundry room bersih. Time checkout sangaatt easyy just give them your room card and you good to go. rate 10/10 anyway i got no photos available because arrived late night and we just fall asleep.
Stayed here recently and had a pretty solid experience 👍. Location's great, super close to LRT Asia Jaya so getting around was a breeze 🚆. Rooms were clean and comfy, staff were friendly and helpful 😄. Only thing was WiFi was a bit iffy at times, but didn't ruin the stay. Breakfast buffet was decent too. Overall, good value for money, would stay again 👍.
Front desk was super smelly , toilet smell.. with flies.. check in process was slow..
Swimming pool water was smelly and too much chlorine..
Breakfast was average, not tasty
Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly...
View was good, deco room okay
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
YYinqian2026.02.26
The room was very clean, tidy, comfortable, and beautiful. The front desk upgraded our room type, and we enjoyed a complimentary dinner—perfect! We also enjoyed the art exhibition on the second floor! It's connected to Terminal 1, and the electric shuttle service is very convenient!
The hotel environment is really nice and comfortable. You can enjoy beautiful views, and it feels like a vacation without even leaving the city. The staff are very friendly and the location is excellent, really close to the mall.
There's a playground downstairs and a mall nearby. The room was clean and tidy, and the area is quite bustling. No deposit was needed, just a few Malaysian Ringgit for tax. Check-in was very smooth. It was an excellent experience.
Everything about This hôtel was amazing my kinds regards to the staff especially Fara at the reception who was very Kind and helpful , i recommand this place , the room was clean , confortable with everything you need , the food at the indulge restaurant was amazing the breakfast choice was insane , so many options and really tasty . I really enjoyed the pool and the gym who was really clean with all the necessary .
Room was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
Dear Sir or Madam,
I would like to share some feedback regarding my recent stay at your hotel.
I was allocated an interconnecting room, which I was not aware of at the time of check-in. Unfortunately, noise from the adjoining room continued until around 1:00 a.m., making it difficult for me to fall asleep. The noise then started again at approximately 6:00 a.m., further affecting my rest. I would appreciate it if you could kindly advise why an interconnecting room was assigned, especially when the neighboring room was occupied by guests unknown to me.
In addition, I would like to highlight some concerns regarding room hygiene. I noticed hair in several areas of the room, and there were also blood stains on the pillowcase, which was quite concerning.
I hope this feedback can be taken constructively, as I believe it will help improve the comfort and experience of future guests. I look forward to your kind attention to these matters.
Thank you for your time and understanding.
Very Good
2060 reviews
8.8/10
Price from
AED 310
per night
Check Availability
See All Hotels With Breakfast in Selangor
Latest Reviews for Selangor Hotels
See all
8.8/10
Very Good
GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
SSubeKhungLoongThe hotel is service is good. They gave us a cake as it was our anniversary. Overall was good.
Only 1 negative point. The room was supposed to be smoke free but we could smell even in the corridors second hand smoke. The room was really really thick with cigarette smoke smell in their carpets all the way to the bed sheets. But their room service was prompt to respond. Kudos. But the smell lingered.
I suspect there are guests smoking on the non smoking floors. We can smell in through the ventilation system
The hotel should seriously enforce their non smoking policy.
MM314614****Staying at the Hilton Petaling Jaya for my business trip in a deluxe twin room was an absolutely perfect experience! The room was spotlessly clean, and the environment was quiet and elegant, making it ideal for both work and relaxation. The staff were incredibly warm and attentive, and any requests were handled super promptly. The hotel facilities are also excellent; both the pool and fitness areas are very well-maintained. Overall, it exceeded my expectations. I'll definitely choose this hotel again for my next business trip!
AAnonymous UserIt's an average hotel but the service is good. I would recommend Bary Inn for those travelers who will just stay in Malaysia for a couple of days.
The location is 20 minutes away from the airport.
SStarferryStrategic location at Putrajaya. Right at the shopping mall and very convenient to find food. Room is spacious. However, the breakfast is packed breakfast that I think shouldn't not be offered at all. Anyone booking this hotel, need not book the room with breakfast. Full with disappointments only.
GGuest UserRoom was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
GGuest UserDear Sir or Madam,
I would like to share some feedback regarding my recent stay at your hotel.
I was allocated an interconnecting room, which I was not aware of at the time of check-in. Unfortunately, noise from the adjoining room continued until around 1:00 a.m., making it difficult for me to fall asleep. The noise then started again at approximately 6:00 a.m., further affecting my rest. I would appreciate it if you could kindly advise why an interconnecting room was assigned, especially when the neighboring room was occupied by guests unknown to me.
In addition, I would like to highlight some concerns regarding room hygiene. I noticed hair in several areas of the room, and there were also blood stains on the pillowcase, which was quite concerning.
I hope this feedback can be taken constructively, as I believe it will help improve the comfort and experience of future guests. I look forward to your kind attention to these matters.
Thank you for your time and understanding.
AAnonymous UserSunway Resort Hotel is absolutely amazing! It's like a giant playground. The lobby is incredibly grand and opulent, and the staff are all super warm and friendly. There are phone charging sockets everywhere in the lobby, but you'll need an adapter. The entire resort is beautiful, and there's a huge shopping mall with tons of restaurants just past the restaurant on the right side of the front desk, making dining incredibly convenient. I highly recommend this hotel; check-in here is full of pleasant surprises!
GGuest UserThis hotel is super convenient for early morning layovers, right at the airport. After breakfast, it only took me 30 minutes to get to the boarding area. That's because right after checking in, I went to locate my gate for the next day's flight and completed self-check-in.
The room came with bottled water, towels, shampoo, and body wash. You'll need to bring your own slippers and toothbrush. The bedding was clean and hygienic, and the bathroom was spacious with a great wet/dry separation.
The hotel environment is lovely, and the restaurant has a fantastic ambiance. They also gave me a coffee voucher, and the service was polite and efficient.
Overall, a great experience. I'll definitely stay here again next time I have a layover.
GGuest Usertruly loved the experience! i booked the deluxe room with garden view and honestly did not expect it to be that big but it was! the room deco was so nice and aesthetically very comforting, giving getaway to nature vibes. the resort itself is very pretty, went to the gym - great facility. went to swim and absolutely lovee the pool! the breakfast was also so good with so many variety of food to choose from. only one little suggestion for improvement would be to fix some of the roads especially the ones going to the room 😅 but overall i genuinely enjoyed the stay 💗
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
With over 1,500,000 hotels across 230+ countries and regions, Trip.com has options for every traveller. Unsure where to stay? Explore the site for great ideas and find the perfect stay!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.