Hotels With Breakfast in Selangor, Malaysia

Even is a long times years hotel, but when you step in to hotel, you will feel very comfortable and like it. The room is big enough. Just some part in the room maybe hotel management overlook. But room door third lock spoiled,. But i choose to ignore it because i feel safe in the hotel.housekeeping need to alert because in my room toothbrush shower cap only provide one instead of 2.room slipper ourstanding but i able request blfron the staff. Check in and check out feel Smooth. Hotel got gym room, swimming pool etc. Last, car park need to pay RM4 and not free.

Facilities: Excellent Cleanliness: Very clean Ambiance: Very comfortable Service: Great attitude Really liked it, it's very good. Next time I come to Malaysia, I'll definitely choose this hotel again. It's excellent, everyone should consider it!

Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay

Overall experience is rather average. Checked in at 3pm and managed to get the 2 rooms i booked. However, when went to the rooms, one of the room has not been cleaned up yet. Contacted housekeeping via phone, chat and even went personally back to the reception to tell them the situation. Took 2 hours before we finally get a clean room Luckily I had 2 rooms, so my family can still stay in 1 onf the room while waiting. The hairdryer is not even working and calling operator is useless as no one pick up. Not much of other activities to do, perhaps kids may enjoy it more. Restaurants food are generally okok only and kinda expected that it is pricey. Don't think will go again

Great stay! The hotel room was clean and very spacious!, staff were friendly and helpful (terhilangkan kad akses), and the location was perfect. Breakfast buffet had a wide variety. Highly recommend! ⭐️⭐️⭐️⭐️⭐️

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.

The hotel is conveniently located in Shah Alam, close to many amenities and attractions. However, the overall stay felt quite average. The hotel interior and facilities feel a bit old-fashioned, and the bathroom design was not to my liking — having to step into the bathtub to take a shower was inconvenient. The air conditioning in my room was also not cold, and I had to call for maintenance to fix it. Although the staff were polite and responsive, the overall comfort and condition of the hotel could be improved for a better guest experience.

Despite a late check-in, I received a very warm and professional welcome from the front desk, which immediately made me feel at ease. The room was extremely clean, quiet, and comfortable—perfect for resting before a flight. The shower had strong, consistent water pressure, which was a big plus. I had an early check-out to catch my flight, and the free shuttle service to the terminal was very well organized. Although there was a short queue, it moved very quickly. The driver was friendly, helpful, and courteous, making the transfer smooth and stress-free. Overall, a great stay. I will definitely choose Sama-Sama Hotel KLIA again for my future flights.

The hotel is very nice and the people are very friendly. Except for the room card needing to be reactivated after one day is troublesome as I have to queue in line with ppl who is checking in (waisted 20min of my time). There was some leaking from the window during the rain but I wasnt at the hotel when it happen n it didnt bother me that much. Ambiance of hotel is nice and it is near train station so it is easy to go to KL Central. But there is no walking distance mall. There is a 24hrs convenient shop, can walk to it but it wasnt so near. There is a Nasi Kandar shop behind the patrol station which sells very delicious food. Overall its a good hotel.

Third time staying here as driving to klia to pick up our daughter on a late night arrival. The location is a ten minute drive from the airport or a guest could book the shuttle service which runs hourly in the morning but two hourly in the afternoon and evening. Free car park but although we had registered our car plate number this time as not known to the exit gate person who had to write down our room number and name before letting us drive out. A buggy service led us to our room where we could park nearby. Lobby had vending machines for drinks and cup noodles and snacks and notice boards with the current departures and arrivals times and info about delays at klia and klia2. The room was comfortable but a few improvements like giving a room access card per guest instead of one card per room only and having hand towels in addition to bath towels would be helpful.