Hotel near Malacca City Center,Melaka97% of visitors choose this area
YYeapST2026.04.27
Always my go-to hotel whenever I go to Melaka. Love the amenities, convenience, food and service. However, this time round the check in staff wasn't so helpful in assigning me my requested high floor despite my early check-in processing first before getting the keys at 3pm. I approached her again at key collection time at 3pm, yet she dud nothing on my request. I wiuld say her service was too perfunctory and mechanical for a first contact point counter staff. This is not the same good service I used to received countless times from other past visits. Hope the managrment step up her training before she tarnish the hotel reputation.
Hotel near Malacca City Center,Melaka97% of visitors choose this area
GGuest User2026.01.04
Value for money. Room is clean, location is good with Speedmart, 7-11 and mamak in the same row. Only drawback is the sound proofing not so good. Can hear next room and corridor sound quite clear.
Hotel near Malacca City Center,Melaka97% of visitors choose this area
JJt8332026.03.15
We stayed at Swiss-Garden Hotel Melaka during our recent family trip and had a generally pleasant stay.
We travelled as a family of four, and the room size was comfortable enough for all of us. The layout was practical and there was sufficient space for luggage and movement. The room itself was clean and reasonably well kept, although the hotel does show some signs of aging, particularly in certain fixtures and furnishings.
The location is fairly convenient, with easy access to parts of the city and not too far from the main attractions. It worked well for our short family visit around Melaka.
One area that could use improvement is the gym, which unfortunately did not appear to be well maintained during our stay. Some of the equipment seemed worn and the overall condition could be better.
Overall, the stay was comfortable and decent for families, especially if you are looking for a reasonably spacious room at a fair price. With some refurbishment and better maintenance of facilities, the hotel could definitely enhance the guest experience further.
The hotel’s location is absolutely excellent—right in the heart of Jonker Walk. Everything is just steps away, whether you want to explore the night market, enjoy local food, or grab a casual drink in the evening. It’s incredibly convenient and perfect for a lively yet effortless stay.
One of the best parts is that room service is available until 10:30 PM, so even if you don’t feel like heading out, you can still enjoy a delicious meal comfortably in your room.
The breakfast spread is impressive and truly delicious. There is a wide variety of options, including Nyonya cuisine, Western dishes, porridge, Malay noodles, pasta, croissants, and fresh fruits—something for every taste.
The hotel’s design reflects a beautiful Baba-Nyonya style, creating a charming and relaxing holiday atmosphere. There is also a small rooftop water play area where kids can splash around and have lots of fun, which adds a lovely family-friendly touch to the stay.
Overall, the experience was exceptional—truly a perfect stay from start to finish!
Hotel near Malacca City Center,Melaka97% of visitors choose this area
GGuest User2026.04.17
Hotel room was well kept, almost faultless tho' its very dated and rough around the edges, but not dealbreaker. We love the shower area it was huge. Everything worked and stocked. Balcony nice views. Breakfast was good, looks like it shares w Swiss Garden hotel as well but variety overwhelming and loads of seating, moreover longest timing til 12pm great for late sleepers. The complex houses a shopping mall as well not fantastic but conveniences and alternative food choices avail itself. There's also a rooftop bar and viewing gallery as well, loads of eateries around the clock in the vicinity and a discounted boat ride for hotel guests. Parking seems like a pain on the 7/8 flr needs validating every exit, but other choices if one decides to pay on lower n ground valet. Overall, we'll return for the value. Attractions and Malls just drive or grab no issue, unless one wants to stay specific touristy area or want 5star hotel etc...
It was a family suite, spacious beyond expectations.
Did not cook so unsure if the induction cooker was still working.
Fridge is working well, freezer and chiller were functioning.
Beds were very clean, a huge saving grace!
Location is awesome!
Good view both from inside the room and along the common corridor.
Concierge service is still good.
However, the floor was very dusty and clearly not cleaned well.
Main room door did not function properly. Instead of the usual push down, you actually have to pull the handle up.
Wooden floors were also broken and risked cutting one's feet.
Shower curtains were moldy.
Inner toilet door (sliding type) could not lock.
Living room sofa was thinned out.
TVs were not working.
Water was reduced. From 500ml bottle to 250ml bottles.
Bedroom slippers are no longer provided.
And you no longer need to tap room access card to access guest room levels.
Hotel near Malacca City Center,Melaka97% of visitors choose this area
Aabdulmukmiin2026.02.01
A proper hotel with its own parking compund. The hotel is quite new, with sufficient facilities like swimming pool and gym area. The room is spacious and complete with the basic toiletries. The aircond was good and cleanliness of the whole room is average. The only small problem with my room was the shower area. There's some sort of blockage with the drain but overall the shower experience was good with steady strong current flow. Overall, this hotel is very well worth the price of slightly above RM100.
Hotel near Malacca City Center,Melaka97% of visitors choose this area
VVivien T2026.03.29
The hotel looks grand and the room is very spacious and clean. The view is great as I can see the city and sea partially. The bed and pillows are comfortable that helped me to sleep well😴 The staff is very friendly and helpful. Upon check in, the staff will provide you with their specially made cookies which tasted delicious😁 The only problem is that walking to Jonker Street is not convenient and you need to drive or Grab there in a few minutes 😅
The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout.
Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature.
Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.
Good environment, clean and comfortable room for families member.. the hotel located in the middle's of malacca town and full of facilities. The swimming pool outside the hotel building also clean and suitable for kids and adult. Will repeat if come to malacca 🥰🥰
Very Good
696 reviews
8.4/10
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9.2/10
Great
DDaphne MQThe hotel’s location is absolutely excellent—right in the heart of Jonker Walk. Everything is just steps away, whether you want to explore the night market, enjoy local food, or grab a casual drink in the evening. It’s incredibly convenient and perfect for a lively yet effortless stay.
One of the best parts is that room service is available until 10:30 PM, so even if you don’t feel like heading out, you can still enjoy a delicious meal comfortably in your room.
The breakfast spread is impressive and truly delicious. There is a wide variety of options, including Nyonya cuisine, Western dishes, porridge, Malay noodles, pasta, croissants, and fresh fruits—something for every taste.
The hotel’s design reflects a beautiful Baba-Nyonya style, creating a charming and relaxing holiday atmosphere. There is also a small rooftop water play area where kids can splash around and have lots of fun, which adds a lovely family-friendly touch to the stay.
Overall, the experience was exceptional—truly a perfect stay from start to finish!
YYeapSTAlways my go-to hotel whenever I go to Melaka. Love the amenities, convenience, food and service. However, this time round the check in staff wasn't so helpful in assigning me my requested high floor despite my early check-in processing first before getting the keys at 3pm. I approached her again at key collection time at 3pm, yet she dud nothing on my request. I wiuld say her service was too perfunctory and mechanical for a first contact point counter staff. This is not the same good service I used to received countless times from other past visits. Hope the managrment step up her training before she tarnish the hotel reputation.
GGuest UserStayed 1 night (Check‑in: 3 April 2026, Check‑out: 4 April 2026). Overall, the experience was awesome.
The service was excellent right from check‑in staff were friendly, helpful, and very welcoming. The room was spacious, clean, and comfortable, and I was happy to receive a big room with a balcony, which made the stay even more enjoyable.
The facilities were well maintained and complete, including a swimming pool, playground, and a dedicated kids’ room very suitable for families. Breakfast was delicious with a good variety, and the food quality was impressive.
I booked the stay using Trip.com, and the price was very cheap and worth the value. Overall, everything from the service, room, facilities, food, and price exceeded expectations. Highly recommended, and I would definitely stay here again.
GGuiyanggaigeThe hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout.
Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature.
Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.
AAnonymous UserThere is a coach station at this hotel, convenient for travellers. Our room was available for early check-in at 12pm, allowed us to drop-off our bags and start exploring Malacca. The room size is decent for 2, relatively clean, the bed is comfortable. Some areas with minor torn wall paper, some stains on the edges of tiles in the bath room but not too much a concern considering the room rates compared to newer hotels.
GGuest UserOur stay at Puteri Bay Melaka was great 👍🏼 The location was great because we are able to have a good view of the beach, and it was near food places. The hotel reception and staff were also kind and helpful. Food selection for breakfast was good and the beds were comfortable and had a good sleep 👍🏼👍🏼
The downside was that the toilet was not totally clean as there were strands of hairs sticking out from under the bed. Additionally, there were no toothbrushes provided in the room, and the prayer mat had an odour.
Generally, the stay was good although maybe staff need to ensure the room cleanliness and smell abit more?
I would still recommend the hotel for the comfortable beds and nice view and location beside the waterfront 👍🏼👍🏼👍🏼
MMiss mysterygurlGood environment, clean and comfortable room for families member.. the hotel located in the middle's of malacca town and full of facilities. The swimming pool outside the hotel building also clean and suitable for kids and adult. Will repeat if come to malacca 🥰🥰
GGuest UserOverall, it was a pleasant stay. The room was clean, but the toilet facilities need upgrading. The staff were polite and helpful. However, there were minor issues with the pool facilities, as no towels were provided. Still, it was a good experience and worth staying for the price.
SSidney CheoMust praise the staff — the service is really good. From the moment we entered the hotel until we got into our room, everything was well taken care of. They even called to check if the room was alright and if we had everything we needed.
The room is spacious and my kids absolutely love the hotel kids’ club.the hotel environment is cozy and relaxing.
AAnonymous UserJust a ten-minute walk from the Red House and Jonker Street Night Market. Melaka is small, so taxis around the city are very affordable. The room was spacious, but not soundproof. It seemed like there was a festival during my stay, as I could hear chanting from downstairs very clearly, both morning and night. The buffet breakfast mainly featured local dishes, with very few green vegetables. The front desk staff offered Chinese-speaking service.
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