Checkin online and scan QR code to pick up keys! Quick and simple but if you need help, might have to wait as only 1 person mending counter. Lobby is new and nice. Microwave and vending machines at L5, not written anywhere and had to go back down to lobby to check we reception (as phone at the level not working). Quite a far walk from Sendai Station, especially if bringing luggage along with you.
I stayed at this hotel due to a foot injury. I originally thought I could eat all three meals – breakfast, lunch, and dinner – at the hotel since they have three restaurants. Breakfast was abundant, and the semi-buffet lunch was reasonably priced. However, I was a bit disappointed that for dinner, the only option was some food at the 14th-floor bar. When checking out, the front desk helped me call a taxi to the airport for 6000 JPY, but the meter showed 6800 JPY upon arrival at the airport, so I saved 800 JPY. Thumbs up for that!
We booked a room on the 15th floor with a fantastic view. Both check-in and check-out were very smooth. The only thing to note is that you need to distinguish between the Main Building and the East Building. Although they belong to the same group, they are two separate hotels. We initially made a mistake and went to the Main Building. If you're planning to take the Shinkansen, this hotel would be the best choice.
Clean room with enough amenities provided
A wide variety of complimentary personal care products available
Attentive staff, who are vlse to speak simple English
Breakfasts were served with in Japanese or continentalse
Convenient location. 7-10 min walk from Sendai station. <1 èmin walk to morning market
Soundproof walls
Use Suica / IC to rstore luggage in the hotel
It is a hotelw I will stay in again
We went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
The hotel is in a great location. Exit the west exit of Sendai Station and walk a few minutes to the left on the overpass. The overpass is about 50 meters away from the Sendai Morning Market, so the hotel is also very close to the morning market. There is a small door on the first floor of the hotel that leads directly to FamilyMart. There are also small samples of Pola every night. The hotel breakfast is good, equivalent to about RMB 100, which is worth staying.
The room is big enough to even change my suitcase from broken one to a new one. I like having bamboo baskets for me to carry thing to the onsen. It is very nice to have sauna, one indoor onsen, one outdoor onsen and a cold onsen. I was happy to have an ice-cream after onsen and can have a small bowl of ramen for free.
The hotel staff was excellent, doubtless.
The location is convenient, just next to a metro station; however, it takes about 15 minutes tio go from Sendai Station to the hotel. But if you try the metro, it leads to to severl levels dwon plus lots of waiting time for the train. So it is not the best location i would say.
For the hotel room itself, it is a standard Japan hotel room. Smaller than i expected or expereinced in othe Mitsui Garden Hotel. That was a bit disappointing. I remember i was given a room with stinky smell. And i rushed to the front desk to ask for a cahnge of room. They immedaitely changed another room for me. But the reaction from their face, I wonder this smell problem must not have been new to them.
But anyway, the staff was super nice.
By the way, the public bath is normal. But i would say it lacks a space for people to relaxe outside the bath. There is no seat nor sofa outside. I need to go down to my room straightly. That was a bit not common in Japan hotels.
The hotel's location is excellent, about a 5-10 minute walk from Sendai Station. The room isn't huge, but it's clean and tidy, which is a plus. The breakfast is a real highlight, with both Japanese and Western options available. The Japanese breakfast was particularly impressive – definitely a good choice.
I really like this hotel. The details are very well done. It is very close to the airport and Meitianyuan subway station, and there is a Family Mart next to it. There is a welcome bar after check-in, and drinks such as water and juice are provided. The bath towel is more hygienic and comes with a clean plastic bag. There are even pillows of different heights to choose from. Various toiletries are provided. Although there are not many choices for breakfast, they are all delicious and of good quality. I feel that the water quality of the hot spring is better than the baths I took in Hokkaido. I can feel the flow of water. Although the pool is small, it is more comfortable than other hotels. Various reminders are well done, and the equipment is quite new. Anyway, I am quite satisfied. If I have the opportunity next time, I will choose again.
Very Good
96 reviews
8.9/10
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AAnonymous UserThe location is very good. 5 min to sendai train station.
There is a famous grilled beef tongue across the hotel.
There is also convenience store nearby.
I think the coin laundry is so expensive, it’s 700 yen.
Room is spacious and clean.
Kkoko6688Facilities: Excellent. Cleanliness: Spotlessly clean. Environment: Quiet and comfortable. Service: Warm and attentive. Transportation: Extremely convenient. It's very close to Sendai Station, with a wide array of dining and shopping options conveniently located nearby.
GGuest UserWe went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
MMike from CaliforniaWould definitely stay here again after spending 4 nights here.
Seems to be a new hotel in a good location in Sendai. It’s less than a ten minute walk from Sendai Station, it’s located even closer to the Subway, just 1 block from shopping arcade, and a few blocks from the Asaiichi market.
Hotel room was very spacious for 3 including a 1 year old. Our room was on the 11th floor with a view of the next buildings rooftop. The lights are controlled with a touch screen. Wifi seemed to work well. Good luggage and jacket storage at the entry way.
Lots of free amenities in the lobby and you can get 2 bottle of water per day. We did not have breakfast during our stay but the lounge is open from ~2pm to ~9pm and there’s a Starbucks coffee/latte machine. You may also purchase a glass of sake for ¥500 from a machine. The second floor has pay laundry machines, microwave, ice machine, and vending machines.
Hotel staff was helpful. They can arrange your luggage to be sent to your next destination. I don’t think there is any added service charge. I had opted for no cleaning when booking to save a little but they still cleaned the room daily.
My only complaint is when I asked for a new key because i lost one, the receptionist gave some attitude and said that I should look in my room for it after issuing another key.
海海蛙汀The hotel boasts an excellent central location, right next to the vibrant morning market and Senjiro. DHC brand toiletries were provided, which was a nice touch. It's conveniently located a 6-8 minute walk from the train station, with numerous bus stops easily accessible. The only minor drawback is that it's an older hotel that has undergone renovations, so while refreshed, some of the interior furnishings still show their age.
GGuest UserJust a few minutes' walk from Hirose-dori subway station, the hotel's location is extremely convenient, surrounded by numerous dining options. Having a convenience store on the ground floor is also a reassuring plus.
We stayed in a moderate non-smoking room for two. While the queen-sized bed was comfortable, it felt a bit cramped for two, though it would likely feel quite spacious for a solo traveler. The mattress firmness was just right, and the air purifier was a welcome amenity.
The bath area was nicely separated from the toilet, preventing any concerns about water splashing out, and the rain shower was a pleasant feature.
The front desk staff were friendly and left a positive impression.
One minor point is that the air conditioning throughout the hotel, including the lobby and hallways, felt a bit too strong. The complimentary coffee service in the lobby was a nice touch, but it was a shame that it couldn't be taken back to the room.
Overall, it's a clean hotel with excellent service, and we left feeling very satisfied.
LLIANGLlANGThe vending machine doesn't accept new banknotes yet, so I had to ask the cleaning lady for old ones. Every time I go to do laundry, I have to walk through the lobby, basically shamelessly in my slippers and pajamas. I wish the laundry room was on the second floor. The currency exchange machine should be near the laundry room, but I couldn't find it and frankly, I was too lazy to look (=TェT=). I also couldn't find a dry cleaning bag in the room; it would be great if one could be provided for every guest.
ZzglianWe booked a room on the 15th floor with a fantastic view. Both check-in and check-out were very smooth. The only thing to note is that you need to distinguish between the Main Building and the East Building. Although they belong to the same group, they are two separate hotels. We initially made a mistake and went to the Main Building. If you're planning to take the Shinkansen, this hotel would be the best choice.
JJoyee LaiFrom the moment we entered the hotel, the atmosphere was beautiful and relaxing. We were warmly welcomed with a Nespresso coffee machine available as a welcome drink, which was a very nice touch.
The room was slightly more spacious than most hotels in Japan, beautifully designed, and very clean—making our stay comfortable from the start.
During our stay, we experienced the Aomori earthquake. We could clearly feel the shaking, and our phones received emergency alerts, so we quickly evacuated using the outdoor emergency stairs. When we reached the lobby, a staff member named 佐藤 (Sato) was already there, calmly reassuring guests. He noticed a lady who had run out barefoot and quietly brought her a pair of slippers without making a scene—such a thoughtful gesture.
Mr. Sato was friendly and attentive during check-in, and during the earthquake he remained calm, clear, and informative. His professionalism and kindness left a deep impression on us.
Overall, a wonderful stay with excellent service and genuine care for guests. Highly recommended.
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