The hotel is incredibly close to the train station, making it super convenient for getting around. The front desk service was generally satisfactory. It's also great for easily exploring the surrounding area on foot and is very close to the Lu Xun Memorial Hall. The room itself was a bit more spacious than typical Japanese hotel rooms.
The hotel's location is excellent; it's right by the Kōtōdaikōen subway station. Across the street, you'll find Mitsukoshi Department Store and a shopping arcade, making dining and shopping very convenient. The hotel room was a decent size, and overall cleanliness was good, though the windowsill had some dust when I checked in, perhaps due to a rushed cleaning. Also, there was no air purifier in the room. Overall, it's still quite good. The front desk staff were very friendly, and breakfast was nice too.
This was my first trip to Sendai, and staying at KOKO HOTEL was a truly delightful experience. Its location is incredibly convenient, just a stone's throw from Sendai Station. It offers a wonderful taste of Japanese hospitality. The surrounding area is bustling with convenience stores and a fantastic array of dining choices. A truly excellent hotel! I would absolutely stay here again.
It’s definitely a 5 star hotel experience, the staffs at the reception is very helpful and professional.
There’s a petite yet posh boutique located at the lobby, traditional Japanese restaurant, western cuisine and Chinese restaurant with standard, yet the price is reasonable.
Although the double bed room is a little bit small, but mattress is comfortable, toilet amenities are with “full Japanese standard” ;)
The location is great, with family-mart, 7-11 and some little restaurants surrounding around. There’s even a local wet market around the corner, local shopping malls with affordable price. As it’s nearby the Sendai station, it’s convenient to go Tokyo or other prefecture, this city center is amazing and filled up with all branded name chain stores.
We booked a room on the 15th floor with a fantastic view. Both check-in and check-out were very smooth. The only thing to note is that you need to distinguish between the Main Building and the East Building. Although they belong to the same group, they are two separate hotels. We initially made a mistake and went to the Main Building. If you're planning to take the Shinkansen, this hotel would be the best choice.
We went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
Checkin online and scan QR code to pick up keys! Quick and simple but if you need help, might have to wait as only 1 person mending counter. Lobby is new and nice. Microwave and vending machines at L5, not written anywhere and had to go back down to lobby to check we reception (as phone at the level not working). Quite a far walk from Sendai Station, especially if bringing luggage along with you.
Clean room with enough amenities provided
A wide variety of complimentary personal care products available
Attentive staff, who are vlse to speak simple English
Breakfasts were served with in Japanese or continentalse
Convenient location. 7-10 min walk from Sendai station. <1 èmin walk to morning market
Soundproof walls
Use Suica / IC to rstore luggage in the hotel
It is a hotelw I will stay in again
the rooms are spacious and very clean. very good location. each floor have a balcony at hall way for smoking so its conveinent for me
Great
57 reviews
9.1/10
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AAnonymous UserThe location is very good. 5 min to sendai train station.
There is a famous grilled beef tongue across the hotel.
There is also convenience store nearby.
I think the coin laundry is so expensive, it’s 700 yen.
Room is spacious and clean.
MM272961****The hotel is incredibly close to the train station, making it super convenient for getting around. The front desk service was generally satisfactory. It's also great for easily exploring the surrounding area on foot and is very close to the Lu Xun Memorial Hall. The room itself was a bit more spacious than typical Japanese hotel rooms.
GGuest UserWe went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
BBosiLeeThe room was quiet, clean, and looked very new. The front desk staff spoke fluent English and provided excellent service. The building's earthquake resistance is outstanding – early this morning, there was an M5.7 earthquake in Miyagi Prefecture (intensity 3), and I felt both the bed and the entire building shaking (O_O)! Despite that, it felt very secure! You can stay here with complete peace of mind!
Complimentary toiletries are available on the 1st floor, along with tea and coffee sachets. On the 2nd floor, you'll find washing machines, dryers, a water dispenser, vending machines, and an ice maker.
The room was quite spacious. Both the hairdryer and showerhead were high-end Refa brand, which was a pleasant and novel touch. Daily complimentary bottled water is also provided.
No deposit was required, check-in was quick and convenient, and check-out was incredibly fast! Highly recommended!
LLIANGLlANGThe vending machine doesn't accept new banknotes yet, so I had to ask the cleaning lady for old ones. Every time I go to do laundry, I have to walk through the lobby, basically shamelessly in my slippers and pajamas. I wish the laundry room was on the second floor. The currency exchange machine should be near the laundry room, but I couldn't find it and frankly, I was too lazy to look (=TェT=). I also couldn't find a dry cleaning bag in the room; it would be great if one could be provided for every guest.
ZzglianWe booked a room on the 15th floor with a fantastic view. Both check-in and check-out were very smooth. The only thing to note is that you need to distinguish between the Main Building and the East Building. Although they belong to the same group, they are two separate hotels. We initially made a mistake and went to the Main Building. If you're planning to take the Shinkansen, this hotel would be the best choice.
MM262711****The hotel is super close to Sendai Station, making transportation very convenient. It's also near Tohoku University, Sendai Asaichi (morning market), observation decks, and 7-Eleven.
The hotel service is excellent; check-in and check-out were quick and easy.
The rooms are well-equipped, clean, and tidy, with water and toiletries provided. When leaving, I noticed in the reception area that the hotel has won many awards. The breakfast buffet isn't huge, but the variety is decent, typically Japanese. They even have Sendai's famous Zunda Shake, so no need to go all the way to the station to buy one! Whether for leisure or business, it's a solid, comfortable stay without any real drawbacks.
On the day before I left Japan, there was a tsunami and earthquake. I was in such a panic late at night that I ran down to the lobby in my room slippers to consult with the manager. I apologize for that; please forgive me. I later realized that the staff on duty in the lobby were incredibly polite, warm, and helpful in their replies, and they all remained very calm.
ZZhutoudabaobao✅ **Pros:**
1. It's brand new, having just reopened last month (June), and that freshness truly makes a difference!
2. Excellent value at just over 500 per night, especially for a room with a 1.8m king-size bed! This was a lifesaver when traveling with kids! We sadly didn't find another king bed of this size for the rest of our trip. 😂
3. They have a lovely public bath (onsen style) ♨️, and soaking there was my absolute favorite way to unwind. It was my first time seeing a 'Shampoo Bar' where you can pick your preferred shampoo and conditioner.
4. The service was excellent. They even gave little gifts to my child – toys on both of our two stays, which made my child incredibly happy! 😊 They provide a comprehensive range of skincare amenities. Plus, there's a free coffee and hot chocolate machine in the lobby, perfect for a few late-night drinks.
❌ **Only Downside:**
It's not extremely close to Sendai JR Station, roughly a 15-minute walk. However, you can reach it by walking through Hirose-dori pedestrian street, which is bustling with various restaurants, cafes, drugstores, Don Quijote, and other shops.
GGuest UserClean room with enough amenities provided
A wide variety of complimentary personal care products available
Attentive staff, who are vlse to speak simple English
Breakfasts were served with in Japanese or continentalse
Convenient location. 7-10 min walk from Sendai station. <1 èmin walk to morning market
Soundproof walls
Use Suica / IC to rstore luggage in the hotel
It is a hotelw I will stay in again
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