Rooms are small but functional. The TV allows access to YouTube which is great given the minimum number of foreign TV channels. Nice views over the city from your room and the 17 th floor roof top restaurant. At breakfast the food is not regularly checked and refilled. The F&B service staff performance in this outlet is overall unsatisfactory. Bills are not issued for drinks on the terrace which doesn’t show well on the integrity of the management staff of this outlet.
Very nice big room..nice new hotels with good facilities...But the service and the staffs guest relation skills to be standardize. Not try the breakfast, but indeed the buffet dinner far below the IHG even the National 4 start standards.
Hotel location near mall however there’s nothing surrounding the hotel. The mall itself not much to see.
The room is very basic and standard, the TV only have local channels.
The breakfast though many choices and they are tasty.
Fantastic hotel , lovely modern rooms, great bed , great bathroom and nice hot power shower . Super friendly and efficient staff. All in all a very enjoyable stay , I will return
The only negative was the massage at the spa . That was the worst of my life , terrible masseuse, she went out for a food break , then a toilet break , was constantly on her phone .
Stay here but don’t get a massage !!
The hotel has a nice setting out around the pool. The rooms are ok , but lack maintenance (cabinet door jammed and the faucets were lose …and other stuff like that ) . The staff is very friendly. . The overall facilities are limited , is a medium size hotel . Restaurant and breakfast on the average side , not much to offer and not that good . Expected a little better standard’s for a Sheraton ; yet still a good stay .
Is a nice place to stay, really a comfort and spacious room. Really closed to the city. The ambience is really cool. In the lobby have a board game for kids.
Was told that non-smoking rooms were unavailable for the day. However, when we mentioned about allergy to smoke, it was available. Kind of strange but won't wanna probe further. Bed and pilows were great. No road noise, gym was good. Connection to the mall was excellent. Likely to stay again if visiting Lampung
It's the number of times to stay here. All facilities are complete, but I suggest you have a musholla so you don't have to find a musholla outside for those who don't bring you, so it's a bit difficult. The rest is okay, clean and friendly service. Top
Happy with the location as it close to a supermarket, a cafe and not too far from our place of work. Did not like the quality of the water from the taps but was super happy that fresh water was provided at the lift landing for guests. The high tech control panel and the bathroom mirror was a level above other hotels.
Very Good
92 reviews
8.7/10
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9.7/10
Amazing
EEricksoenA bit tough to reach the hotel during rainy season due to mud everywhere on the access province road to the hotel 🤣.. but everything just paid off once you arrived in the hotel location.. perfect short gateaway!
IIwan/IkhwanVery nice big room..nice new hotels with good facilities...But the service and the staffs guest relation skills to be standardize. Not try the breakfast, but indeed the buffet dinner far below the IHG even the National 4 start standards.
HHansom HoVery noise in the night the room u stayed, had neighbor watching TV loud at 2am and called receptionist no one picked up, so i had to go over to the neighbors room to ask them lower down their tv noise!
GGuest UserThe room still smells new. Hot water is taken from the dispenser outside. The mall is close. It's a shame that every time you exit the parking lot you have to state your name and room. The person said that the Amaris hotel is still manual, but the neighbor's is automatic.
GGuest User************* stayed overnight at Grande before leaving Lampung. The place is quite comfortable and quiet, can rest peacefully.
Strategic location close to Karang Indah Mall and various culinary.
The breakfast is quite good according to the hotel budget.
Thank you Grande Hotel.
GGuest UserOverall I had a good stay at the hotel. Location is excellent and it has coffee oey out front to hang out also indomaret and alfamart just accross the street is really convenient.
A/C and the water was excellent as well. However, the bed has some kind of beach sands when I stay, so I have to remake the bed and get rid of those sands.
Also, one thing that need improvement is you should put ”quiet” sign or something like that since many kids was running along the hall and make terrible noise.
If this can be improved you have awesome hotel when guest can stay comfortably.
AAugustineTWas told that non-smoking rooms were unavailable for the day. However, when we mentioned about allergy to smoke, it was available. Kind of strange but won't wanna probe further. Bed and pilows were great. No road noise, gym was good. Connection to the mall was excellent. Likely to stay again if visiting Lampung
GGuest UserRooms are small but functional. The TV allows access to YouTube which is great given the minimum number of foreign TV channels. Nice views over the city from your room and the 17 th floor roof top restaurant. At breakfast the food is not regularly checked and refilled. The F&B service staff performance in this outlet is overall unsatisfactory. Bills are not issued for drinks on the terrace which doesn’t show well on the integrity of the management staff of this outlet.
NNiezken Wahyu Divilothe location isn’t at the center of the city.
the service quite good, but could be better.
the warm water not always worked.
but the industrial design is really good.
HHoriyantoHotel location near mall however there’s nothing surrounding the hotel. The mall itself not much to see.
The room is very basic and standard, the TV only have local channels.
The breakfast though many choices and they are tasty.
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