I booked this room for my boss, Mr. Fahmi, and his wife, and specifically requested a non-smoking room. Unfortunately, they were not given the room type requested, and the staff even told my boss’s wife that no such request was made — despite me clearly indicating “non-smoking room” under the special request section.
The check-in process was also slow. Bellman, restaurant staffers, housekeeping were good.. Except for the concierge team working on the 13th, there is a need to improve attentiveness to special requests. My boss’s wife cannot tolerate cigarette smells (asthmatic), and considering we booked well in advance, it’s disappointing that even one non-smoking room couldn’t be provided.
Please have your manager contact me regarding this matter. Thank you.
A well-located hotel in central Banda Aceh well within walking distance of the mosque. Excellent service and the restaurant has a good selection of food. The buffet breakfast has a lot of nice traditional Indonesia dishes. Would definitely stay again!
Really worth the money. The hotel is near to Masjid Raya Baiturrahman and in a walking distance. Very suitable for those travellers aim to go for frequent prayers at the mosque. Apart from that, the hotel located besides Blang Padang area which is local recreational area where you find local cuisines and place to enjoy Banda Aceh’s view
Rooms, equipments, restaurants are all good. Only reception can’t handle with situation. Many customers do not have ideas to wait and they cut in so often, but reception never warmed them or even let them proceed. Can’t recommend this place otherwise you’ll feel very uncomfortable.
The hotel has a great location and is very convenient. The staff at the hotel breakfast restaurant were very helpful and welcoming. There are some shortcomings that need improvement: the guest room floors weren't cleaned properly, there was dust on the bedside table, the towels smelled bad, and the hot water for showering in the morning wasn't hot enough.
Last minute booking this hotel after arrived at Banda Aceh on 22 Nov 2023. Price is reasonable. We received room number 333 and unfortunately the wifi connection was too bad. No connection inside room and we need to go down to lobby only able to get connected. Inform receiption and received reply nothing can be done. After dinner I did complain again to another receiption staff and he response very well by help us to change another room to 355 which is connection Wifi was extremely very good. Also help us to carry our luggage. He was so helpful and very good staff. Overall amenities was ok. Highly recommended for Muslim guest.
The building has a strong Arabian style and is in a good location. It is 20 minutes drive from the airport. There are many restaurants nearby, and it is close to the attractions of Aceh. There is a buffet dinner in the evening, but it can also be a single point.
Lokasi sangat strategis…dekat kemana2 apalagi bersebelahan dengan mini market dan pam bensin serta di sekitarnya ada pertokoan jadi kalau mau beli sesuatu tinggal jalan kaki saja. Kulineran pun bisa dengan jalan kaki…
Had such a lovely stay at Hotel Hilani! From the moment I arrived, the staff made me feel super welcome — big smiles, quick check-in, and they were always ready to help. One of the staff even greeted me by my name, which honestly gave such a nice vibe ✨
The room was clean, comfy, and had everything I needed to just relax. I really loved how calm and peaceful the atmosphere was — perfect after a long day.
Service stayed great the whole time, and you can tell the team really cares about guests. Overall it was such a smooth, stress-free stay. I’d definitely come back and recommend it if you’re looking for a cozy place with genuinely friendly hospitality 🤍
Hotel is nice and secluded. Beautiful view, friendly staffs. Room is big. But the toilet is dirty and moldy. Not suitable for wheelchair
Very Good
16 reviews
8.6/10
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8,1/10
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GGuest UserWe had a beautiful room with a direct view of the sea — absolutely breathtaking! The staff were very friendly and always helpful. It was a wonderful stay, and we’d definitely come back again.
GGuest UserI booked this room for my boss, Mr. Fahmi, and his wife, and specifically requested a non-smoking room. Unfortunately, they were not given the room type requested, and the staff even told my boss’s wife that no such request was made — despite me clearly indicating “non-smoking room” under the special request section.
The check-in process was also slow. Bellman, restaurant staffers, housekeeping were good.. Except for the concierge team working on the 13th, there is a need to improve attentiveness to special requests. My boss’s wife cannot tolerate cigarette smells (asthmatic), and considering we booked well in advance, it’s disappointing that even one non-smoking room couldn’t be provided.
Please have your manager contact me regarding this matter. Thank you.
GGuest UserHad such a lovely stay at Hotel Hilani! From the moment I arrived, the staff made me feel super welcome — big smiles, quick check-in, and they were always ready to help. One of the staff even greeted me by my name, which honestly gave such a nice vibe ✨
The room was clean, comfy, and had everything I needed to just relax. I really loved how calm and peaceful the atmosphere was — perfect after a long day.
Service stayed great the whole time, and you can tell the team really cares about guests. Overall it was such a smooth, stress-free stay. I’d definitely come back and recommend it if you’re looking for a cozy place with genuinely friendly hospitality 🤍
EEdan1285Last minute booking this hotel after arrived at Banda Aceh on 22 Nov 2023. Price is reasonable. We received room number 333 and unfortunately the wifi connection was too bad. No connection inside room and we need to go down to lobby only able to get connected. Inform receiption and received reply nothing can be done. After dinner I did complain again to another receiption staff and he response very well by help us to change another room to 355 which is connection Wifi was extremely very good. Also help us to carry our luggage. He was so helpful and very good staff. Overall amenities was ok. Highly recommended for Muslim guest.
GGuest UserA well-located hotel in central Banda Aceh well within walking distance of the mosque. Excellent service and the restaurant has a good selection of food. The buffet breakfast has a lot of nice traditional Indonesia dishes. Would definitely stay again!
FFaizuddin ZukriReally worth the money. The hotel is near to Masjid Raya Baiturrahman and in a walking distance. Very suitable for those travellers aim to go for frequent prayers at the mosque. Apart from that, the hotel located besides Blang Padang area which is local recreational area where you find local cuisines and place to enjoy Banda Aceh’s view
GGuest UserThe hotel has a great location and is very convenient. The staff at the hotel breakfast restaurant were very helpful and welcoming. There are some shortcomings that need improvement: the guest room floors weren't cleaned properly, there was dust on the bedside table, the towels smelled bad, and the hot water for showering in the morning wasn't hot enough.
MM.YahyaThis hotel is pretty close to Baiturrahman, a short walking distance. The hotel room is very basic. There is no elevator in this hotel and we have to climb the stairs but we are lucky that we got a room on the first floor. The staff also helped us with our bags, so there was no problem.
GGuest UserI like the surrounding of the hotel full of nearby food stalls. One of the best option in Aceh. Good value for money even though the rooms are a bit old fashioned. Close to the port for trip to Sabang.
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