Great location, very good rooms, but unfortunately, terrible service.
There were huge lines for both check-in and check-out, and the staff seemed completely clueless. A 2 PM check-in time is already quite inconvenient, and we still had the experience of joining the massive reception queue, only to be told, when it was finally our turn at 1:58 PM, that we couldn't check in yet because the official time was 2 PM, and we'd have to wait at the back of the line. In the end, we only managed to get into our room closer to 3 PM, which was extremely inconvenient for us as we were staying for a wedding at 4 PM.
For check-out, the treatment was quite different, apart from the line still being enormous. We weren't given even a minute's grace period to check out.
A truly disappointing experience for a luxury hotel; we will definitely be looking for a different hotel on our next visit to the city.
It's a nice hotel because the team is amazing and very well trained . Problem is transportation if you have no car or driver , Ubers don't come easy and the shopping mall don't have Taxis .
So, be aware about the transportation.
Good value for money.
The room had 2 single beds. I was alone, and it was perfect for me. The bed linens were clean. The room and bathroom were nice. The air conditioning worked well.
There was a minibar that wasn't very powerful, but it kept the food cold. There were no products in the room, but there was water, soda, and beer at the reception for anyone who wanted to buy something.
I preferred to buy something at a bakery that was nearby. My ”close” may not be the same as ”close” for others...lol. But it's on an avenue just above (Av. Portugal), about 1.3 km away. The bakery has everything, including self-service. I went for lunch and bought snacks for the afternoon and evening. On the way back, there's also a super fruit and vegetable market with very affordable prices for anyone who wants to buy fruit.
Depending on the purpose of your trip, if you have the morning or afternoon free, there's a beautiful setting for a walk or a jog. Just cross the street.
I didn't have any problems with noise during my stay. I was able to spend the day studying. There were a few guests who didn't have the manners to close the door slowly. I stayed on the 1st floor, apartment 203. From the side window, I could see part of the lake.
The breakfast is simple but adequate... it has the basics (coffee, milk, juice, two types of fruit, bread, cheese, ham, cakes...) There's a sandwich maker to make you something.
I can't say anything about parking, because I didn't have a car.
So that's it! I went to take a test for a public exam, so for me it was easy and the service was good.
If you don't want to walk, Uber shouldn't be expensive for that route.
Good value for money. Very thin walls, though. The child on the other side could be heard screaming all the time. The room had the charm of a youth hostel dormitory. Breakfast was average but OK. I would have expected a bit more from a Hilton Garden Inn.
The breakfast is suffering, too small for the hotel size, and they could have already resolved this, given the hotel age. In addition, only two staff members did not realize the full service of table cleaning, replacement of tools and the items offered in the buffet. We understand that the hotel price is economic, but it is not for that reason an advance authorisation for this type of disorganization.Suggestion: reduce buffet options, but ensure that no shortage of minimum, such as hot coffee and salt bread.
When I go to BH I always stay at Nobile Inn Pampulha. It's close to everything I need and the accommodation is in line with the purpose of my trip. In my case, the cost-benefit ratio is perfect!
I had a pleasant stay at the JVA Fenix Hotel.
The hotel is very well located, near restaurants and tourist points, which made my trip easier and allowed me to explore the city easily.
The hotel has a good infrastructure with comfortable and clean rooms, but I missed some comforts, such as coffee options, no express or lattes available, which was disappointing.
In short, the JVA Fenix Hotel is a solid choice in terms of location and comfort, but there is room for improvements in breakfast and gifts. Considering these points, I would recommend that with some reservations, mainly for the value paid.
Very Good
69 reviews
8.2/10
Price from
US$32
per night
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7,3/10
GGuest UserI really liked it, the space was very well organized. The only thing that bothered me a little was the smell of the carpet, but I found the experience to be very positive.
GGuest UserI was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.
LLINGThe location is very close to the airport. There is a free shuttle bus to the airport. Just talk to the front desk of the hotel in advance. A little distance from the city center. The restaurant in the hotel is good. The price is not high. The taste is good.
GGuest UserAs an airport hotel, the distance from the airport is close, and there is a free shuttle bus, which can be said to be convenient. However, detailed information about the shuttle bus is not properly written on the hotel website, and if you don't know it, you may not know its existence. I didn't know where the platform was at the airport terminal, so I finally found it on foot. The reception also seems to be accommodating one person to multiple guests who arrive at once by shuttle bus. Check-in takes a considerable amount of time if there are many people. The rooms are not equipped with kettles or cups and cannot drink tea. There is no bottled water service.
MMARCIA ANGELOI really liked the location of the hotel — very convenient and easy to get around. However, maybe because I was traveling solo, the room felt quite small, and the bed was very close to the door, so I could hear everything happening in the hallway. On the bright side, I absolutely loved the breakfast and dinner! They served delicious traditional food for the Festa Junina, which was a wonderful experience.
PPhil85The quality of the location is undeniable both in terms of staff and room comfort, breakfast is simple but very good, the establishment is located about fifteen minutes from the airport and is served by a shuttle system (Uber is faster for a SIM price).
I recommend this Hotel for transfer only because it is well located and close to the airport but the area is not equipped with shops or curiosities
GGuest UserHotel was fine but not amazing given the price point. It was the weird interaction at checkout that makes me concerned to recommend to anyone. I wanted to take a photo of the lobby and I was told that I was not allowed to. I have never ever experienced this at any of the hundreds of hotel I’ve stayed at nor did the Fasano Boa Vista or Fasano Punta del Este have similar policies.
JJoeBurgVery good quality hotel! Staff were professional, friendly and helpful.
The food at the restaurant is probably the best food in Lagoa Santa.
Location is right next to the lake, beautiful views.
The only issues we had: the sheets were not fitted, so you wake up sleeping on the mattress sometimes.
The bikes are easy to hire from the hotel too! 🚴
Stay HERE!
GGuest UserMax Savassi is a great place to stay and I would really recommend it for anyone looking to stay in a popular neighborhood in Beaga. To me, the breakfast is the best part of the hotel. The rooms are nice as well, although there are few minor details here and there that I think could be improved to make the room that I had feel more luxurious / premium.
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