Beach Hotels in Queensland, Australia

First, our request for a high floor was kindly accommodated—we were given room 11825 on the 18th floor, which features panoramic ocean views and elegant interiors. Many thanks to your team for that. In fact, my wife has a special request: could we please have this same room every time we stay at Dorsett? Second, the thoughtful gesture of a card, chocolate, and a bottle of wine for our special occasion truly showed how much effort your team puts into making guests feel valued. Third, both my wife and our child absolutely loved the pool and jacuzzi at Star Grand. So overall, our stay was amazing, to say the least. But none of this would be possible without first acknowledging your wonderful hotel staff. You probably see hundreds of guests each day, yet you still take a personalized approach—staying in touch with each guest and understanding their individual needs. Honestly, I hope other hotels will follow your example and make this the gold standard for excellence in customer service. Our last two hotel bookings through Trip.com were disappointing, but fortunately, your hotel never lets us down. The gold-accented interiors are striking and have become a signature look of your hotel. We’ll remember them just as fondly as we remember landing at Singapore Changi Airport. We recently bought a new house and have been decorating with gold-colored furniture from Koala Living. After staying with you, we’ve realized that our inspiration was inadvertently drawn from your hotel rooms. We come to Dorsett every year and have never been disappointed. We look forward to returning again soon.

We had a wonderful stay and truly enjoyed every moment. We spent a lot of time by the pool, which was amazing and perfect for relaxing. The hotel staff were incredibly kind and attentive throughout our visit, making us feel very welcome. As a lovely surprise, they even gave me a gift for my birthday, which made the experience even more special. Without a doubt, I would come back again!

Nature in city center ! Perfectly located in the center of Airlie beach. The cabine is really good with private bathroom and toilet along with a lovely terrace in front of the cabane. This is quiet after 10 pm even though there is a bar not far from the cabane. The room is wide with double and single beds. And the room was clean. We booked our day trips with Magnums too who can handle the booking for us (Kangooroo at sunrise, scenic flight over whitsundays and heart island, wild Playtipus encounter) and all the 3 day trips went well. The only thing that could be improved is the knowledge of the pick up point (it was actually at Nomads at the level of the roundabout and not the Nomads shop next to the hotel). Also to go the airport of Proserpine there is a shuttle linked to your plane number and the pick up point is also 5 min from Magnums which is very convenient (Magnums can book it for you)

I really like this hotel very clean very nice the hospitality is very good I really like it and they are so welcome welcome us the staff are very good they are very polite with us and very general I really love the room it was very good and big

Recently renovated rooms with modern facilities. The bistro has one of the finest menus you'll ever see in pubs. The best place to wind down whether you're on holidays or just stopping overnight. The onsite BWS is also quite handy.

Nice resort, ideal for families or those who want a quieter spot away from the centre. Easy to get to centre by bus or uber. Lots of tour operators will pick up from resort for their activities. Clean rooms with daily housekeeping. Fridge and kettle in room. Bar and simple food available all week. Pizza restaurant Friday til Sunday. 3 nice pools. Very chilled out atmosphere. Would recommend

We stayed here for a couple of nights. The staff were very welcoming and always willing to help with anything, which was a real positive — truly 5-star service from the team. Unfortunately, the housekeeping was disappointing. Some cups in the room had lipstick marks on them, and the shower gel bottles appeared to be mostly filled with water rather than gel, although this was rectified immediately after mentioning this to the reception. The hotel is about a 20-minute walk into town. There is also a bus stop near the hospital with a bus running roughly every hour. The hotel provides a shuttle service to the center, but it only operates at 8:30 AM, 9:30 AM, 4:00 PM, and 4:30 PM, so the schedule is somewhat limited. There aren’t many dining options nearby other than the hotel restaurant, and the food there was not particularly good. Your best option is to head into town, where there are plenty of restaurants to choose from. The hotel itself feels quite dated and could benefit from renovations. For example, the hairdryer was broken, the sink was cracked, and the shower looked old and worn. On the positive side, the sheets and towels were clean, and pool/beach towels are provided. The pool/Jacuzzi is clean. Overall, I would recommend staying here and an very happy with my stay.

It was great stay. Clean room, quiet, peaceful ambiance plus the beach itself. Professional staff. In short we love it ❤️

Excellent location, right across from the beach. Stunning views from the window, couldn't ask for better! I had a renovated room, which was clean and tidy. The kitchen had all the necessary equipment and utensils. They allowed me to pay the deposit in cash, and there were no issues with getting it back. The jacuzzi and pool are open until 9:30 PM, which is great for relaxing after a long day. Parrots even came to visit my balcony! 😍 For my travel dates, this was the cheapest option in Gold Coast, and I'm so glad I chose this hotel.

The room itself was generally acceptable, and the balcony view was fantastic. However, the service left a lot to be desired. We found a thumb-sized blood stain on the bedsheet that hadn't been cleaned. We reported it to the front desk, and they assured us it would be handled and that a manager would contact us directly. But nothing ever came of it. We had to call housekeeping again to have someone come and change the sheets. There was never an explanation or an apology, which made it feel like this kind of thing is commonplace and not worth making a fuss over. But from a guest's perspective, this is not a minor issue; it was extremely unpleasant both psychologically and experientially. Housekeeping also consistently missed things; we had to call for everything from towels to toilet paper! This 'five-star' service was incredibly disappointing. To be fair, we are loyal Pullman customers globally, but it seems only the Pullman Cairns has these shortcomings.