CCRodOk so first let me just say for the price we paid on the days we went. It wasn't horrible. I would go back BUT YMMV so this was my experience.
Location was great. Right on the boardwalk and an easy walk to Hard Rock when we went to the concert.
Service was meh. The only time I had a friendly anyone in the establishment was the woman who checked us out. Everyone else that we interacted with were either disinterested or perfunctory. No help on where to find our rooms, no help on any services offered. We didn't even get the annoying (did you want to sign up for our card?) that you get in ****** hotels. I guess that was a plus.
From my understanding we were on the ”older side” of the establishment. But regardless, staying on an entire floor that says non smoking it smelled of smoke. both cigarettes and ****. I don't care if you do either but I do care to smell either in my room or right outside my door (defeats the whole purpose of non smoking). Everything is dated which is whatever. but the blinds didn't work the coffee maker wire was too short for the ”dresser” so you had to keep moving it to the nightstand to use it. The room itself was relatively clean although the back of the nightstands hadn't been touched in a long time with all that accumulation of dust. Its design is just...weird. like so much random open area. I guess you can dance there lol. The ”dresser” didn't have drawers it had...like cubby holes. We didn't use them seemed pointless. I didn't even bother with the tv it was too far away and faced away from any sitting area (again weird layout).
The ****** itself was ok. Nothing crazy although I did like that rotating bar they had. But again. EVERYWHERE just reeked of smoke. To use a comparison, at Hard Rock when you were on the ****** side sure people smoked there (i get it) but the hotel side of things smelled clean refreshing and airy.
In the end, manage expectations and you'll be fine. If you are a smoker I am sure you will be fine too. If all you plan to do is sleep there its fine (although we were on the 7th floor and could still hear the music bumping below but the music was good so w/e lol) It works, again its not horrible. Its definitely 2.5-3 star range.
GGuest UserFor being such an expensive high end hotel I did expect things to be cleaner in the hotel room. You could see the basic easy perimeter of cleaning in the bathroom especially. There were some stains on the bedding as well that instantly gave my face a look. Arrived on a Friday evening and checked out for a late departure and no one was ever in our room to restock so we had to call and ask for more towels which wasn’t that big of a deal we just had a lot of garbage in our room from the weekend and a mound of dirty towels. It was an extremely busy weekend there as we were there for volleyball tournament and everything was pretty much booked up! I think the “resort fees” were really unnecessary as we didn’t even get to do much and my kids just all walked around and people watched and paying $1000 just for the regular hotel price is enough. It was a stay to play event so we had no other options in staying elsewhere. Restaurants inside were mediocre and outrageously expensive!! I just felt like it was a money pit and that’s the only intention it had. We were on the 15th floor and did get a great view of the sunrise/sunset right around the corner from our hotel door and I think that was the only thing we actually enjoyed there.
CClarisa624It was helpful that they were able to accommodate connecting rooms. We were in the Havana Tower. We booked run of the house, which was a king bed in the hold tower. To upgrade to 2 beds and for connecting option it was an additional $29 fee.
GGuest UserGreat location but service standards fluctuated during the stay from checked in and inquiry made at the front desk to daily housekeeping services. Met with hotel duty manager, Jeff and expressed all concerns to him during our 5 day family stay on 2 rooms.
SSihaiweijia56Most hotels pick up guests from P4 via shuttle, but the Marriott offers shuttle service from Terminals A, B, and C, as well as P4. The hotel email conveniently includes a link to track the shuttle's real-time location. For breakfast, there's a à la carte menu with a spending limit of just over 40 RMB; anything beyond that needs to be paid. We ordered the 40 RMB set meal, and even with the tip, we stayed within the limit.
GGuest UserThey charged me $190 without explanations. When I checked out they said $50 deposit will be refunded, but still charged me $140 for the room. At the time of booking with Trip was $137 tax and service included.
They did not even give me bottle water in the room. Only keurig coffee machine and water in there was dirty. I told them I only need hot water to make some tea, they told me to go to the gym but the hot water was not even working there, so I had to buy a cup of hot water for $1 + tax and a bottle water which the price was as high as airport price.
The only thing beneficial to me was airport shuttle every 30 min and run 24 hrs daily.
EEJOrangeF24The hotel's overall condition didn't quite meet my expectations due to the large number of guests during the year-end events. However, I was pleased with the daily housekeeping cleanliness and the hotel's location. The Whole Foods Market across the street and the airport pick-up/drop-off service were also a plus.
AAnonymous UserOverall good hotel , bed is very comfortable so can sleep well beside room is very clean.
The girl at receptionist is not friendly, no sense working ay hospitality but the men wearing glasses is very friendly. Housekeepers is also friendly & helpfull although speaking little English Good location just short walk to Mills Jersey Garden Mall👍👍
GGuest UserThere was no remote to the Tv I called room service
I asked for a remote remote control I received the remote control about a half hour later
And the remote control didn’t work I immediately called the from desk for a bout an hour and there was no answer
GGuest UserFrom the moment we arrived, Asbury Ocean Club Hotel exceeded every lofty expectation we had set. George and Neil welcomed us with genuine warmth, handling our bags effortlessly and walking us through the property with the kind of thoughtful orientation that makes a guest feel instantly at home. That same care echoed across every corner of the hotel.
Our Dune Suite was beautifully appointed, blending modern design with quiet comfort, the perfect retreat after long days by the shore. The pool deck offered sweeping ocean views, the workout facilities were pristine and well equipped, and the drawing room felt like a serene escape, ideal for a quiet morning coffee or an evening unwind with a book.
Dining was a true highlight. The bar delivered outstanding cocktails crafted with precision, and the Mother's Day menu stood out as a memorable culinary experience, beautifully plated and full of seasonal flavor. Service throughout was attentive without ever feeling intrusive.
Asbury Ocean Club delivers genuine five star hospitality in a setting that feels both refined and refreshingly relaxed. We left already counting down to our next visit, and we cannot recommend it more highly.
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