Wonderful staff, especially the shuttle driver. Room served it's purpose but bed springs were old and sagged in the middle, hot water was a struggle. Breakfast was doable but in theoretically nice but ultimately odd and FREEZING atrium area. Overall grateful for the convenient last minute stay after my late flight cancellation.
The hotel was good and the staff/concierge very nice, but the airport shuttle was disappointing. The driver was careless with luggage, rude when asked about terminal information, and muttered curses at passengers. Most concerning, he drove erratically, hitting 53 mph in a 25 mph construction zone during rain at 3:30 AM on 10/14
This is the second time I stayed at this hotel during this business trip, because I had a direct flight from Detroit to Shanghai. The hotel environment is very good, the facilities are also good, the front desk is very nice, and they can provide free bottled water, but it is very expensive.
It's a bit far from the city center, but there is a big shopping center nearby, so there is a advantage. I recommend it to those who don't like the bustling city center. The kindness of the employees is normal.
The hotel has a very good environment, located in a golf course, with complete facilities, good bath products and good quality. Breakfast needs to be paid separately, and you can order according to personal taste.
Facility was very clean and smelled good. The front desk ladies were quick and very communicative. The room was clean, nice and spacious even for a solo traveler. The view I had of the lake was beautiful. I definitely would recommend this place and will be staying there more when I come up for trips
At check-in, I upgraded the high-floor double bed room for $25. The room layout is very interesting and the view is good. The hotel as a whole is old, but the maintenance and cleaning are done well. Hotel location is very good, walking distance from business district, Millennium Park, Michigan avenue business district.
Remember that the lobby of the hotel is very large, clean and hygienic, and the guy at the front desk is very polite and enthusiastic! A good experience
Upon arrival we were greeted with smiles and laughter, The front desk ladies were all very polite and so helpful,
The hotel was clean and the hotel staff everywhere you went spoke and smiled, The bedroom was clean and the beds are comfortable, We would definitely stay again.
Very Good
103 reviews
8.0/10
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