Overall, while the location and cleanliness are good, poor service, maintenance neglect, and unfair treatment made our stay disappointing.
The staff were very unhelpful and dismissive with maintenance issues. The shower head holder was broken and never fixed, and on our last morning the A/C stopped working with no resolution and follow-up. Our room faced the inner courtyard and the window couldn’t be opened, making it uncomfortably warm which we had to leave the door open until checkout.
We also experienced discriminatory behavior: when we requested a higher floor at check-in, we were told it was unavailable, yet a Caucasian traveler who checked in afterward received the same request.
What can I say a gem of a hotel within easy walking distance to the town square, the staff were warm and welcoming, the room we had was a deluxe double that overlooked a church and was spotlessly clean, the bed was very comfortable, the only negative and this is very minor we struggled to find the entrance at first on arrival not realising we needed to go down an alley way at the front of the building. Thanks for a lovely stay we would not hesitate to use this hotel again 🥰
What a great find! Lovely hotel in a convenient location. Genuinely helpful and knowledgable staff. Good service and all food/drink beautifully presented with care and attention to detail. We had a classic king room, comfortable big bed and chaise , beautiful yet simple decor, with a nod to the 1930's art deco style , spacious acccommodation, modern bathroom with quality fittings, well equipped room with safe, minibar, coffee machine, desk, plenty of hanging space/ drawers, range of lighting to create different moods. close to train station, tram stop and 106 bus stop from airport , yet quiet overnight. Had spa facilities to ourselves on the two occasions we used them during a 4 night stay - Jacuzzi, sauna, turkish and attached Gym. Chocolate time was an added bonus. Decor in attached cafe and restaurant also lovely. Staff advised hotel was recently refurbished. Really good value accommodation- great base for a city break. Wrocław is a wonderful city (As a traveller from UK it is a ' hidden gem') and we hope to be back soon. Would choose this hotel again.
It's about a 10-minute walk from Wrocław Central Station. There's a convenience store nearby, and tram and bus routes run through the area, making transportation convenient. The staff was friendly, and the hotel was clean. The breakfast was varied and delicious.
This hotel, beautifully converted from a historical landmark, features a magnificent, long palatial staircase that's absolutely stunning and perfect for photography – truly grand and beautiful! The staff were incredibly friendly and attentive, always going above and beyond to assist with any request. Our room was comfortable, spotless, and well-equipped, with quiet and efficient air conditioning that ensured a comfortable stay.
Overall, I have very mixed feelings.
1. Tasty breakfasts from the menu; the buffet is ridiculous; it would be better if there wasn't one. Two juices to choose from, apple and pear :) and remember, this is a 5-star hotel. There's not even honey for the tea. So, compared to a competing hotel nearby for the same price, I don't know why you're paying so much for breakfast.
2. The photos of the rooms on the trip were slightly different from the real thing. There was no picture on the wall and no chair to sit on.
3. Poor quality, unbranded cosmetics. They irritate the skin. There's not even a label to read the ingredients.
The hotel service is quite good. The front desk greeted them warmly and politely. The room service was OK, but the room facilities were a bit loose. The breakfast was OK.
Rooms suitable for your price. Very nice service. 15 minutes walk from the heart of the city. I don't hide that I'd be happy to use their services again.
very satisfied. The front desk service is very good, a bunch of beautiful women. The room was very quiet and there was a KFC in front of the hotel. Remember to bring your own slippers and dental appliances.
Very Good
28 reviews
8.5/10
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NZD 78
per night
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9.2/10
Great
GGuest UserOverall, while the location and cleanliness are good, poor service, maintenance neglect, and unfair treatment made our stay disappointing.
The staff were very unhelpful and dismissive with maintenance issues. The shower head holder was broken and never fixed, and on our last morning the A/C stopped working with no resolution and follow-up. Our room faced the inner courtyard and the window couldn’t be opened, making it uncomfortably warm which we had to leave the door open until checkout.
We also experienced discriminatory behavior: when we requested a higher floor at check-in, we were told it was unavailable, yet a Caucasian traveler who checked in afterward received the same request.
GGuest UserWhat a great find! Lovely hotel in a convenient location. Genuinely helpful and knowledgable staff. Good service and all food/drink beautifully presented with care and attention to detail. We had a classic king room, comfortable big bed and chaise , beautiful yet simple decor, with a nod to the 1930's art deco style , spacious acccommodation, modern bathroom with quality fittings, well equipped room with safe, minibar, coffee machine, desk, plenty of hanging space/ drawers, range of lighting to create different moods. close to train station, tram stop and 106 bus stop from airport , yet quiet overnight. Had spa facilities to ourselves on the two occasions we used them during a 4 night stay - Jacuzzi, sauna, turkish and attached Gym. Chocolate time was an added bonus. Decor in attached cafe and restaurant also lovely. Staff advised hotel was recently refurbished. Really good value accommodation- great base for a city break. Wrocław is a wonderful city (As a traveller from UK it is a ' hidden gem') and we hope to be back soon. Would choose this hotel again.
RRick91The hotel service is quite good. The front desk greeted them warmly and politely. The room service was OK, but the room facilities were a bit loose. The breakfast was OK.
Rrhee0606It's about a 10-minute walk from Wrocław Central Station. There's a convenience store nearby, and tram and bus routes run through the area, making transportation convenient. The staff was friendly, and the hotel was clean. The breakfast was varied and delicious.
GGuest UserPerfect location, all staff really welcoming and helpful. Room as described. Breakfast really good lots of variety and vegan food as well.We enjoyed our stay and would definitely return. Wroclaw is beautiful, definitely a must.
AAnita SzczepanowskaRooms suitable for your price. Very nice service. 15 minutes walk from the heart of the city. I don't hide that I'd be happy to use their services again.
Cchi mingThis hotel, beautifully converted from a historical landmark, features a magnificent, long palatial staircase that's absolutely stunning and perfect for photography – truly grand and beautiful! The staff were incredibly friendly and attentive, always going above and beyond to assist with any request. Our room was comfortable, spotless, and well-equipped, with quiet and efficient air conditioning that ensured a comfortable stay.
GGuest UserWhat can I say a gem of a hotel within easy walking distance to the town square, the staff were warm and welcoming, the room we had was a deluxe double that overlooked a church and was spotlessly clean, the bed was very comfortable, the only negative and this is very minor we struggled to find the entrance at first on arrival not realising we needed to go down an alley way at the front of the building. Thanks for a lovely stay we would not hesitate to use this hotel again 🥰
GGuest UserThe stay was absolutely fantastic. The breakfast is superb and has a lot of variety. The spa and the gym are on the smaller side, but both facilities offer everything you need. What I loved especially was the location close to the cathedral and how quiet it was for such a central location.
KkthérèseI had a wonderful stay at this apartment-hotel. It’s located right in the heart of the market square, making it perfect for exploring the area. Despite being in such a central location, it was very quiet at night and I was able to sleep well. The apartment itself is modern, beautifully maintained, and spotlessly clean. I was especially glad to have a washing machine available, which made my stay much more convenient. Highly recommend for anyone looking for comfort and great location!
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