The hotel is in a great location between Auschwitz and Energylandia. It is a really nice hotel. Unfortunately, they are not so good at keeping it clean. In the 5 days we were there, they didn't even manage to refill the toilet paper in the room. We had to do it ourselves.
There is a restaurant below the hotel and our room was right above it. Loud music played in the garden until 11 p.m. You would have thought the music was in our room, it was so loud. Otherwise, the room was really big. The fridge in the room was also very loud, so you couldn't sleep. We turned it off.
The breakfast buffet was OK. I've seen better ones, but also much worse ones.
You can see that the hotel is a bit old. But overall, it was good for the price.
When I booked the reservation there seemed no choice for a single gender room. I thought maybe they will arrange so in fact, but I actually got a mixed gender room. This should not be blamed on the hostel of course because I did not confirm that when I checked in. So this is an advice for the future clients that if you want a single gender room, make sure to ask for one when checking in. Otherwise you may get a stinky room after waking up.
Overall it’s a nice place. It’s within walkable distance to all attractions (for me). The view on the street was also very nice!
Exceeded my expectations! Super convenient location, right next to a tram stop. The hotel environment is also very good and quiet. Housekeeping daily. There's a kettle and tea bags in the room, which is great for anyone who likes hot water or making tea. I'll definitely choose this hotel again for my next business trip.
The hotel is great value for money and very clean. The rooms are large, and the bathroom is a good size too. It’s in a great location, only a 5‑minute walk to the bus stop. Bus 130 goes straight to the Old Town in about 15 minutes. Breakfast is good as well, but it’s served in the building next door. The staff are very friendly.
The only thing I didn’t like was the plug sockets they’re hard to reach and there are only two of them.
The room has nothing to say, must live in the black suite, other room types are just like. There is a party on the first floor of the hotel on weekends, which is open until 2:30. It is very disturbing to the people ... If you care, be careful to book.
It's incredibly close to the station, making access very convenient. The reception staff were very friendly, and the 24-hour service was extremely helpful. The room was clean, which was nice. However, the lack of a private bathroom in the room, and the shared bathroom and toilet in the same room, was a bit of a drawback. All the room keys are manual, so you have to lock the door every time you leave or enter the room, which is a security concern. Also, there doesn't seem to be an elevator, so those with luggage should be prepared (we might not have found one).
Me encantó el alojarme en el barco. Muy cómodo, en una zona muy tranquila, y a un paseo del Castillo de Wawel. El personal, un encanto.
Mi camarote era cuádruple, con 2 literas. El baño, pequeño pero suficiente. El agua caliente salía pronto en la ducha. Y aunque el tiempo era frío, en el barco había una temperatura confortable. Tenía una mesa con un par de sillas en mi camarote, pero se estaba mucho mejor en la sala común/comedor de la popa, toda con ventanales. Un lujazo desayunar con vistas al río, al castillo y a la basílica de San Miguel. Con té y café disponible todo el día.
Eso si, consejo para quien se aloje: mejor no ir con maletas grandes. :) Más que nada porque el barco está en una zona peatonal, y desde la calzada de la calle hay que bajar escalones hasta el río para acceder al barco. No hay supermercados muy cercanos, pero si restaurantes.
Nothing really to complain about here!
Great location & 24 hours front desk. The hotel is located on a street full of restaurants and a nice Swedish cafe with great coffee (for Europe - I’m from Melbourne) and Swedish pastries - my fiancé is from Sweden.
4/5 for amenities as there’s no gym / sauna like other hotels we’ve been to for similar prices, but that’s no biggie.
Great hotel, great location. Great to come home from a busy day to the spa area. Very clean.
Great
78 reviews
9.3/10
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GGuest UserHotel is pretty decent for the price.
In terms of positives, the rooms are pretty good. The pool/ sauna are good. I've been to hotels with pools more like paddling pools, but this one you could actually swim lengths in. It was busy around the evening (5-8), but dead in the morning which meant I could have a nice relaxing swim. Reception were nice and helpful. Breakfast was decent enough, though a bit expensive in my opinion. The big downside for a visitor to Krakow is the hotel is in the middle of nowhere. Around 20 minutes in a taxi to the centre. There's a bus stop outside the hotel, but the only buses which stop there don't go to the centre meaning a connection is needed. Nearest small supermarket around a 7/8 minute walk and there's a big shopping mall 15 minutes by foot. I stayed for work so was happy enough. First time visitors to the city would be better off getting something closer/ better connected to the centre.
GGine GuyThank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
AAnonymous UserThe hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station.
Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift.
Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!
AalbertltThe location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
GGuest UserI really liked the Columbus Hotel. It's just a few minutes' walk from Grzegorzki train station, which is the next stop after the main station Rynek, coming from the airport. I was in a twin room with a balcony, bathtub, fridge, complimentary water, toiletries. Lovely, bright and clean, comfy beds and nice bedding. Breakfast was delicious. The scrambled egg and little sausages were so tasty. The cakes were lovely with coffee afterwards. Also cereal, meats, cheese, fruit, yoghurt and breads and juices. Lovely and quiet, never heard a sound from other guests in their rooms. A real calm and relaxed vibe. There's also an outdoor seating area and a shop across the road. The tram stops are just to the side and are so easy and frequent. Ticket machines are at the stop, or you can pay on board. Don't forget to validate your ticket. Great base for exploring the Jewish quarter and ghetto, Schindler Factory Museum and don't miss the Plaszow guided tour, a highlight so far. Tram 3 and 24 takes you there from outside hotel and coats 4 zlotys. They are in the process of building a museum there, so it's going to be much busier in the future. Go now while its not as well known. I would definitely return to Columbus hotel, an excellent choice, enjoy!
DDavide17Banal welcome, not 5 stars. They didn't explain anything to us about what could be done, not even a brief presentation of the hotel. They can do better, the restaurant is normal and very expensive.
GGuest UserFantastic hotel! Staff was super friendly and helpful. The location is great on one of the main tram lines and close to the bus and train stations. Room and bathroom were the perfect size and the bed was big and comfortable. Really enjoyed the fresh water dispenser in the hall for refilling water bottles and having cups of tea after coming in from the cold. Room and lobby were very clean and the bar/food counter in the lobby was great!
AalbertltAn amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
GGuest UserPerfect stay in centre of Old Town only 2 min walk to Town Square. Very professional staff who are so friendly and helpful. Superb underground luxurious Spa. We chose an internal room overlooking the restaurant rooftop - the room was absolutely perfect for us being so quiet and a comfy king-size bed. High quality furnishings with beautiful bedding and good choice of pillows. Beautiful bathroom with a fantastic shower complemented the quality of the room.
This hotel is pure luxury with a high quality finish which we could not fault.
There are so many restaurants on the door step we decided to sample as many as possible around the old Town rather than use the hotel breakfast and dinner options.
I've travelled with corporate brand hotels for many years with work and I really don't see any advatange of point rewards when you find private hotels to this standard at very competitive prices. The corporate chain hotels are also out of the old town area, so it makes this hotel a perfect choice. I will certainly return to this hotel and thoroughly recommend it.
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