This is one of the best hotels we've stayed in, we enjoyed all the little details - free flow of coffee and tea with snacks throughout the day, complimentary light pastries for breakfast and happy hour with free plum wine and sake. The onsen, both public and private, is so cosy and relaxing. And the overall design of the hotel, utilizing the previous farmhouse as the foundation, created a quaint yet calm space. Yes it's a little pricey stay but we would def come back again if we're heading to Minamiuonama.
Everything about the service was top-notch.
The food was all delicious, and there was plenty of it to fill you up, with kaiseki cuisine even including sake, and the option to choose one dish from the menu.
After 10 PM, they offer a late-night snack called 'yonaki soba' (night-time ramen). It's quantity-limited, so when I went a little before 10 PM, many people were already waiting. The dining area has limited seating, but takeaway was an option, so I ate it in my room.
From ice cream after a bath to Yakult in the morning, I was never hungry and felt full the entire time I was at the inn. It was wonderful.
The breakfast was also voluminous, and you could have unlimited rice.
There's also a private bath. While it doesn't have a showerhead, it's a perfect space to spend time with a loved one. It was available when I went in the evening.
Overall, I was surprised by how few Japanese guests there were; most seemed to be Chinese or other Asian guests.
I'd like to stay here again when I go skiing.
The hotel is conveniently located near the Shinano River and Bandai Bridge in the city center. It boasts well-equipped rooms and friendly service, making it a worthwhile choice for both business and leisure travelers visiting Niigata.
There is not close to Murakami Station. I contacted the hotel to book the pick-up station. My luggage was heavy. Thanks to the driver of the pick-up service.
The hotel is some years old, but the room is very spacious and cleaned up, and the family seems more suitable.
The hot spring is very comfortable, and the carp swimming board in the corridor is very interesting. The breakfast dishes are very delicious.
The room has a tour map of Libo Hot Spring Street, most places can be reached on foot, the sidewalk is very narrow, you need to pay attention to passing vehicles.
Although the sun is very hot, the sunset sea view is really beautiful.
We booked a Superior Room 25 Sq m
Location is not near Niigata Station
But it’s Bandai Centre, lots of shopping & eating
My friend was sick, front desk was helpful finding a clinic nearby.
The overall service was incredibly thoughtful, and the staff were friendly and polite. From the pick-up service at the station to the evening welcome, everything was perfectly executed, and simple English communication was no problem. As for the accommodation, the room was in a traditional Japanese style, spacious and clean, with a great view outside the window. Although the building itself is a bit old, it's very well-maintained. The onsen (hot spring bath) was a highlight – the water, straight from the source, felt silky smooth, and the open-air bath offered expansive views, making for a truly relaxing soak. Overall, it's a charming and hospitable onsen ryokan where you can truly unwind.
Extremely convenient with direct access to the slopes and plenty of dining options within the hotel. It's the top choice for a ski holiday, offering an amazing experience! You can literally ski in and ski out, with the trails right outside your door. No need to lug your gear around, which is a huge plus for ski enthusiasts.
It was very convenient because it was right next to the station, and I was satisfied with the accommodation, breakfast, and transportation. The staff were very friendly, and I will visit again next time I visit on a business trip.
The first time I stayed at a hot spring hotel in Japan, I encountered a super cold current and a blizzard, which did not affect the mood of this experience. From the reception of check-in, the room is clean and tidy, to the departure of the hotel, the counter staff helps to check whether the train has stopped and arranges a shuttle bus to Miyagi Station. The whole experience is very good.
One of the nicest hotels we stayed in Japan. We had stayed in a traditional japanese room with Futon beds with an amazing view, compared to some hotels stayed in Tokyo, staff here were so kind, patient and helpful. We had come here to Ski which was wonderful as the resort comes with its own ski garden and lift passes which we were given (so generous and kind thank you!), there is also a lovely onsen onsite for hotel guests to use (free). Even though this resort may seem like a walk to the train station there is a timely shuttle bus service to and from with lovely staff there to help. Would recommend and definitely would come again!
LLing YeowThis is one of the best hotels we've stayed in, we enjoyed all the little details - free flow of coffee and tea with snacks throughout the day, complimentary light pastries for breakfast and happy hour with free plum wine and sake. The onsen, both public and private, is so cosy and relaxing. And the overall design of the hotel, utilizing the previous farmhouse as the foundation, created a quaint yet calm space. Yes it's a little pricey stay but we would def come back again if we're heading to Minamiuonama.
KKanviExtremely convenient with direct access to the slopes and plenty of dining options within the hotel. It's the top choice for a ski holiday, offering an amazing experience! You can literally ski in and ski out, with the trails right outside your door. No need to lug your gear around, which is a huge plus for ski enthusiasts.
KKibiwottOne of the loveliest ryokans we've ever stayed at in Japan, wish we stayed for longer. Every part of the hotel is so beautiful and serves as a lovely photo backdrop.
There is a lounge with coffee/tea in the mornings and alcohol and snacks in the evening. There is also a playroom (suitable for infants to 6years old).
Service is top notch, everyone is so helpful and friendly. Extremely easy to communicate with them as the staff can speak English well. They gave us a map and told us where we could go for food or to the ski resorts and gave a lot of local advice.
They provide all the amenities you need. They even have rain boots that you can borrow and wear in case your shoes are not waterproof. It snowed heavily while we were there and the staff are super attentive - they asked where we were headed to and suggested for comfort, that we wear the hotel's rain boots as they knew my partner's shoe wasn't waterproof/suitable to walk through the snow.
Rooms are very clean, big and comfortable (only that the futons are a little thin).
The onsens are rather small, but the outdoor onsen is so beautiful.
They provide a shuttle service to the train station (upon request) , although it is a relatively short walk - 5mins - and easy to walk if there is no snow. 7 eleven right next to the train station and New Days inside the train station.
We loved every single thing about this charming lovely hotel and we will definitely be back if we are in Echigo Yuzawa.
GGuest UserI can't give this a good review!
I've stayed at so many ryokans with dinner and breakfast included, but this Futaba really left a lot to be desired! First off, the guy at the front desk checking us in was so quiet, he didn't even give us the most basic information like which floor the hot springs were on; he just handed us an all-English hotel guide. Second, this is the only onsen hotel I've ever stayed in where the bathroom smelled, and even the carpet in the entryway by the toilet had a urine smell... Then, the hot spring was just a regular public bath, and there wasn't even an ice pop after soaking. Finally, when we left, the staff didn't help us bring our luggage from the lobby to the shuttle bus. I had to drag it to the bus myself, and then the staff finally came out to open the door and help us load it in. (We were the only family on the bus at the time) It's just a really hard experience to rate...
GGuest UserEverything about the service was top-notch.
The food was all delicious, and there was plenty of it to fill you up, with kaiseki cuisine even including sake, and the option to choose one dish from the menu.
After 10 PM, they offer a late-night snack called 'yonaki soba' (night-time ramen). It's quantity-limited, so when I went a little before 10 PM, many people were already waiting. The dining area has limited seating, but takeaway was an option, so I ate it in my room.
From ice cream after a bath to Yakult in the morning, I was never hungry and felt full the entire time I was at the inn. It was wonderful.
The breakfast was also voluminous, and you could have unlimited rice.
There's also a private bath. While it doesn't have a showerhead, it's a perfect space to spend time with a loved one. It was available when I went in the evening.
Overall, I was surprised by how few Japanese guests there were; most seemed to be Chinese or other Asian guests.
I'd like to stay here again when I go skiing.
大大大小小东游西逛One of the nicest hotels we stayed in Japan. We had stayed in a traditional japanese room with Futon beds with an amazing view, compared to some hotels stayed in Tokyo, staff here were so kind, patient and helpful. We had come here to Ski which was wonderful as the resort comes with its own ski garden and lift passes which we were given (so generous and kind thank you!), there is also a lovely onsen onsite for hotel guests to use (free). Even though this resort may seem like a walk to the train station there is a timely shuttle bus service to and from with lovely staff there to help. Would recommend and definitely would come again!
GGuest UserThis was my first time staying here. The building doesn't seem to be new, but from the entrance you can feel the atmosphere and history of the building.
The hallways are long and there are many banquet halls, so it seems like the building must have been bustling in the past.
The tatami room was clean and I was able to stay comfortably, but the TV was small, which was a bit of a concern.
I went to the recommended open-air rock bath in the morning, and the atmosphere was great, the water felt good, and my skin felt smooth after the bath all day.
The breakfast area was also stylishly designed, and the variety of dishes and elaborate food was very delicious.
The other person who went with me was very satisfied and said that he would like to stay here again next time.
I stopped by on a business trip this time, and had a very pleasant time.
Thank you very much.
KKatieKeiko was a lovely host. She was super friendly and welcoming to the area. She was available for any questions we had and was also able to provide a freshly cooked breakfast/dinner at a very small cost. There was free parking behind the accommodation which was great as we had our own entry/exit after hours.
The room was spacious, but while the heating wasn't very strong, the bedding was extremely warm and comfortable.
Would be more than happy to stay here again any time we're in the area!
EETTE__The overall service was incredibly thoughtful, and the staff were friendly and polite. From the pick-up service at the station to the evening welcome, everything was perfectly executed, and simple English communication was no problem. As for the accommodation, the room was in a traditional Japanese style, spacious and clean, with a great view outside the window. Although the building itself is a bit old, it's very well-maintained. The onsen (hot spring bath) was a highlight – the water, straight from the source, felt silky smooth, and the open-air bath offered expansive views, making for a truly relaxing soak. Overall, it's a charming and hospitable onsen ryokan where you can truly unwind.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
With over 1,500,000 hotels across 230+ countries and regions, Trip.com has options for every traveller. Unsure where to stay? Explore the site for great ideas and find the perfect stay!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.