Posted on Jun 11, 2026
Haf LuqOverall, the hotel is good, especially because of its convenient location near a shopping mall, making it easy to purchase daily necessities and other items. The breakfast café is spacious and offers a wide variety of food choices.
However, there are a few areas that could be improved. While the breakfast selection is extensive, the taste of the food was somewhat disappointing and could be enhanced. In addition, the cleanliness of the room needs more attention. The floor felt dusty, as if it had not been properly swept or vacuumed. Guests who are not comfortable wearing the hotel slippers may notice the dust more easily.
With improvements to room cleanliness and food quality, the overall guest experience would be much better.
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Price per night fromAU$ 58
Posted on Aug 26, 2026|Tanjung Pool View Twin
Guest UserExtremely satisfied! The lovely lady at the front desk upgraded our room, and her service was fantastic – she even spoke Chinese and answered all our questions. Every time we took a taxi in, they'd check our booking information, which made us feel very safe. The breakfast buffet was also very rich and diverse, and the kids had a great time. The lifeguard at the pool was also very responsible, which gave us peace of mind. The sunset was also beautiful, with few people around, so it wasn't crowded. Highly recommend!
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Price per night fromAU$ 259
Posted on Feb 25, 2026
Guest User
The water in the hotel's area is heavily polluted; it's so dirty that snorkeling is completely out of the question! The front desk staff were very perfunctory with guest requests and didn't follow through on promises. In the morning, we requested a private boat tour for island hopping and snorkeling. We discussed the time and itinerary with the dive center staff and finalized the price with the front desk. We even altered our subsequent travel plans for this. However, by 4 PM, we still hadn't received confirmation. When we called the front desk, they told us they couldn't arrange it. We asked several people, and got different explanations: first they said there were no boats, then that other guests had already been arranged for island hopping, and then that there would be a storm the next day (which turned out to be perfectly calm). I suggest the hotel improve its island hopping service. For those looking to dive, definitely don't consider this hotel! Also, the beach is incredibly tiny, barely palm-sized!
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Price per night fromAU$ 290
Posted on Jul 24, 2026|Standard Twin Room
Guest UserThe location is super close to the ferry terminal. Downstairs, right across the street, there's a KFC, Starbucks, and 7-Eleven, which is really convenient. The front desk staff were very patient. The only drawback is that the room is a bit old-fashioned. However, the hotel's exterior looks upscale and grand.
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Price per night fromAU$ 73
Posted on Feb 10, 2026
Jiuxiexie
Getting there: You need to take the hotel's special speedboat from Megaton Jetty, which takes 10 minutes to reach the hotel's pier. This is charged per person. The hotel has a Southeast Asian resort vibe, with wooden structures that show their age. There are many monkeys 🐒 in the trees outside the room, as well as lizards of all sizes and hornbills. The sand isn't very fine, and the beach isn't large; it's not really big enough for a good walk. There are no other businesses, just the hotel's three restaurants. There are also corals 🪸 not far from the shore.
Cleanliness: Average.
Ambiance: If you're not too particular about room cleanliness, everything else is pretty good, but I personally care a lot about it.
Service: Our luggage was taken directly to our room. When we were leaving, we had to depart at 6 AM, and they prepared breakfast for us – two large bags with fruit, bread, coffee, and milk. We mentioned that the shrimp was delicious but found some other dishes hard to get used to, so the chef specially prepared a delicious plate of shrimp just for us and brought it to our table.
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Price per night fromAU$ 164
Posted on Aug 3, 2026|Deluxe Twin Room With Boat Transfer
Guest User
Many of the positive reviews for this place are likely influenced by the free coconut water offered for writing a review upon check-out. Without any incentives, I'll honestly share my experience.
1. **Pros:** The water quality around Mantanani Island is excellent, and the snorkeling and diving offer stunning views. The staff are friendly, and the island scenery is definitely worth experiencing.
2. **Cons:** The island is swarming with tour groups, and there's a constant stream of elderly people and children, so it's not ideal if you're looking for a peaceful atmosphere. We stayed for three nights, paying over 4,000, and were assigned room 27, which was right next to the staff dormitory. The facilities in the room were very old. Additionally, the adjacent room housed different tour guides every day, and we couldn't see the sea at all from our room. For independent travelers paying this price, getting a room like this is truly unsatisfactory.
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Price per night fromAU$ 223
Posted on Jul 31, 2026|Ocean Wing Junior Suite Sea View Twin Room
morrismThis time I brought my family and we encountered heavy rain (luckily, we still enjoyed the most beautiful sunset in the evening). There was a 'fiasco' on the beach (the hotel's quick and professional handling made us feel even more at ease to relax and play), and a 'four-legged intruder' in the pool (the hotel swiftly caught and relocated it). We saw little squirrels, stepped on live clams, admired the full moon on the 16th, and celebrated my father's birthday, which was all arranged by the hotel. RAINA's thoughtful advice about the road construction saved us from missing our flight, and so much more. If you're coming to Kota Kinabalu for a sunset holiday and have the budget, come to Shangri-La Rasa Ria. And if you ever meet RAINA again, just hand all your troubles over to her! ☺
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Price per night fromAU$ 257
Posted on Aug 3, 2025|Two Bedroom (Green Mountain)
Anonymous UserLocation is strategic , rooms are big enough.Aircon is good and cool enough. Overall ok just have some weaknesses for example the cleanliness. A lot of ants on table. Washing machine not functioning. Hair dryer got sparks when turn on
Car park provided.
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Price per night fromAU$ 42
Posted on Sep 3, 2026|Twin Room With Sea View
Laifun WongWalking distance to restaurants and shopping mall. The wet market just accross the street.I chose a sea view room and enjoyed my stay.
Will book if I visit Kota Kinabalu again, for the good service & breakfast with good variety. Never use the gym but saw it has all the basic equipment & weights
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Price per night fromAU$ 139
Posted on Sep 2, 2026|Studio Premier Queen With Sea View
Kalel jrhad a very pleasant stay at Citadines Waterfront Kota Kinabalu. The location is excellent and very convenient, with plenty of restaurants, shops and attractions within easy walking distance. The property feels modern, clean and well maintained.
My room was comfortable, spacious and clean, and the facilities were very good. I especially enjoyed the overall atmosphere and the waterfront location. The staff were friendly, professional and helpful throughout my stay, and check-in and check-out were smooth.
Overall, it was a comfortable and enjoyable experience with good value for money. I would definitely consider staying here again when visiting Kota Kinabalu and would recommend it to solo travelers looking for a convenient and comfortable place to stay.
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Price per night fromAU$ 112