We chose this hotel for its breakfast and the on-site bar-restaurant. What we got was a pretty old hotel. The bar wasn't open, and it was hard to find decent places to eat nearby. Breakfast was brought to the room, and we had to choose our meal and coffee type from a menu daily. However, they consistently forgot the coffee, so we had to remind them every day and wait 10-15 minutes after the rest of breakfast arrived. Out of 4 days, breakfast was only delivered 3 times; one day, they simply said the chef hadn't shown up. They promised a refund for one day's breakfast, but it never came. The room was very cold in December; the air conditioning was old and noisy. The shower drain was clogged, and by the second day, there was a sewage smell. On the plus side, the linens were clean, towels fresh, and slippers were provided. They offered to move us to an ”upgraded” room, which we checked out – it was indeed spacious, looked newer, and was more pleasant. However, the next morning, we were told that room wasn't available and were given a different one, which wasn't much better than our original room. Overall, everything felt disorganized and chaotic. Communication on WhatsApp was very polite, though. Getting to the city center is a long journey, and you spend a lot of time in traffic if you take a taxi. We haven't stayed at other hotels in the city, so we have nothing to compare it to. This hotel might be okay for a couple of days. All in all, not terrible, but there's definitely room for improvement.
The environment is great, very quiet even though it's right next to the street. The service is also quite good, highly recommended, especially the receptionist, Lera, who was very welcoming. I'll definitely ask for her next time I come! 😊😊😊
The hotel has a great location, not far from Victory Square and the Bishkek Mosque, and there are also large shopping malls and supermarkets nearby. However, for some reason, the bathroom had a persistent odor, which was unbearable unless the door was closed. The heating in the room was faulty; the air conditioner couldn't turn on the heating, so the room temperature was very low, which was quite uncomfortable given the recent cold snap in Bishkek. This hotel seems to cater to many tour groups, as there were many tour groups eating breakfast every morning during our two nights, making the food supply slow and inefficient. Overall, it was okay, but these details were not handled well.
1. ”Excellent stay! The room was clean, comfortable, and well-equipped. The staff was friendly and attentive. Highly recommend!”
2. ”Perfect location! Close to attractions, restaurants, and public transport. The hotel was quiet and had great amenities.”
3. ”Outstanding service! The staff went above and beyond to make our stay enjoyable. Will definitely return!”
4. ”Beautiful hotel with a cozy atmosphere. The bed was incredibly comfortable, and the breakfast was delicious.”
5. ”Great value for money! Clean, modern rooms with all the necessary facilities. Would stay here again.”
This hostel totally recommended for you guys if you looking for a sharing room or even private room, they have good kitchen and complete for the kitchen aids, their room clean, and also their toilet even the toilet is sharing but they keep it clean 👍🏻
Excellent hotel. Spacious rooms. Excellent service, especially reception , house keeping and restaurant/breakfast team. Very friendly and cooperative employees. Nice breakfast. Nice location.
The room is clean and hygienic, mountain view room, beautiful scenery, the room price is a little expensive, there is a horse and chicken at your own expense, free swimming pool, swimming trunks are required
My three-night visit was absolutely delightful. The staff were exceptionally helpful and welcoming from the moment I arrived. My room was consistently clean, quiet, and very comfortable. The hotel's central location made it easy to explore the area, and returning each evening felt like coming home. It was the perfect base for my long weekend, offering both relaxation and convenience. I will definitely be returning.
This hotel is located near the center of Biscay. It is quite convenient to travel. You need a car to travel easily. But surprisingly, there is no parking. Breakfast is okay. The room size is okay. But the room I got smelled a bit of cigarette smoke. Overall, it is good. But I think the price is high compared to what you get. So-so.
Pros:
- Good location close to the city center.
- Quite modern architecture and interior.
- Not bad breakfast.
Cons:
- Our rooms were not ready when we arrived around 18:00. At our request, we received welcome drinks as compensation.
- Although we asked for two rooms on the side of the hotel opposite the road, one of our rooms still faced the road.
- Even with the windows closed, the road could be heard at night (7th floor). This worsened our sleep.
- Two types of pillows. One of the pillows was really uncomfortable.
- The air conditioners in both rooms did not work, the remote displays showed an error.
- Quite weak water pressure in the showers.
- The girl at the reception could not give us any documents when we checked out.
As a result, the hotel, in our opinion, does not correspond to the level of 5 stars. Its level is 4 stars.
Great
160 reviews
9.1/10
Price from
AU$ 198
per night
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8.7/10
Very Good
A very cozy hotel with friendly staff. Clean, tidy, and tidy. Please contact the receptionist via WhatsApp in advance of your arrival. IMPORTANT
Excellent hotel. Spacious rooms. Excellent service, especially reception , house keeping and restaurant/breakfast team. Very friendly and cooperative employees. Nice breakfast. Nice location.
We had a great stay at this hot springs hotel. The outdoor hot springs baths were the highlight – relaxing and perfect for soaking while enjoying the fresh air. Inside, there’s a cooler swimming pool that was great for a refreshing dip between spa sessions. The sauna and steam room were also excellent, clean, and well-kept, adding to the overall relaxing experience. A perfect place to unwind and recharge.
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
The hotel was very good and comfortable. The room was clean and well-maintained, and the facilities were great. The staff were friendly and helpful throughout the stay. The location is also convenient, making it easy to travel around. Overall, I had a pleasant experience and would definitely recommend this hotel to others
Excellent accommodation during our trip, thank you for the upgrade and followed up before our reach the kygrzstain, will definitely come back this hostel when I come kygrzstain again
If you are a solo traveller in Kyrgyzstan apple hostel is the place to find your horse trek and hiking companions. They organise great activities and have a great location.
The hotel is clean. Reception can speak English and little bit Mandarin, which is very impressive. The gym room is big and have nice swimming pool. Breakfast choice is enough with fresh fruits
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