We chose this hotel for its breakfast and the on-site bar-restaurant. What we got was a pretty old hotel. The bar wasn't open, and it was hard to find decent places to eat nearby. Breakfast was brought to the room, and we had to choose our meal and coffee type from a menu daily. However, they consistently forgot the coffee, so we had to remind them every day and wait 10-15 minutes after the rest of breakfast arrived. Out of 4 days, breakfast was only delivered 3 times; one day, they simply said the chef hadn't shown up. They promised a refund for one day's breakfast, but it never came. The room was very cold in December; the air conditioning was old and noisy. The shower drain was clogged, and by the second day, there was a sewage smell. On the plus side, the linens were clean, towels fresh, and slippers were provided. They offered to move us to an ”upgraded” room, which we checked out – it was indeed spacious, looked newer, and was more pleasant. However, the next morning, we were told that room wasn't available and were given a different one, which wasn't much better than our original room. Overall, everything felt disorganized and chaotic. Communication on WhatsApp was very polite, though. Getting to the city center is a long journey, and you spend a lot of time in traffic if you take a taxi. We haven't stayed at other hotels in the city, so we have nothing to compare it to. This hotel might be okay for a couple of days. All in all, not terrible, but there's definitely room for improvement.
A very good luxury hotel in Kyrgyzstan, with a high cost-effectiveness. My friend and I booked a suite and a king-size bed room.
The most important thing is that it doesn't matter if you don't know the language, the check-in is smooth.
This room faces the sun, and the foot of the snow-capped mountains is at the bottom of the curtains, which is absolutely beautiful.
Apart from the scenery, the bedding is very standard, and the overall stay experience is very good.
Breakfast is 7.00-10.00, and I had a big plate of chicken for breakfast, which was touching 😹
The hotel facilities are also good. The cafe on the first floor is very suitable for afternoon tea and the Korean restaurant on the top floor is more suitable for dating. The facilities are very comfortable and the tone is very suitable.
Not a bad hotel, comfortable and spacious rooms, the room has everything you need. Some rooms have been cosmetically renovated. The number of rooms is small. We didn't take breakfast, so I can't say anything. There are a lot of places near the hotel where you can eat tasty and varied food. WiFi is very weak...
Value for money👌
The environment is nice and quiet, the decoration style is unique, the service attitude is good, and the breakfast is rich. I would like to especially thank Liela at the front desk for her attentiveness.
The hotel is in a good location, not far from the train station, Ala-Too Square and major attractions, suitable for citywalk, and the price-performance ratio is still a good experience. Compared with similar domestic hotels, the price is not competitive, but the breakfast is still good, and the service attitude is also very good, so be content!
Hotel was clean, service was great. It was good that there was a 24hr cafe, unfortunately the pilaf that we had ordered wasnt cooked well, the rice was not well cooked.
The hotel is clean and hygienic, conveniently located, and the breakfast is decent. It's situated in the heart of Bishkek, just a few kilometers from anywhere else. The front desk service is also excellent! A good hotel.
The hotel is clean. Reception can speak English and little bit Mandarin, which is very impressive. The gym room is big and have nice swimming pool. Breakfast choice is enough with fresh fruits
Nice hotel just little distance from city center, a big supermarket a less 100 metres with bus stop to get everywhere in city. Rooms nice and well equipped, staff fabolous above all receptionist Dimitri always eager for help. Breakfast buffet but food delicious and a 24 hours coffee and hot drinks avaible
Amazing
52 reviews
9.4/10
Price from
BRL 246
per night
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8.3/10
Very Good
GGuest UserОтдыхаем здесь уже не первый раз, руководство отеля молодцы уровень сервиса и качество отеля повышают и делают наш отдых приятным) видно что отель не стоит на месте а развивается. Номера чистые, полотенца, халаты, тапочки все необходимое в номере есть. Термальные источники, хамам, сауна, русская парная на дровах, холодная купель и большой бассейн все необходимое для отличного отдыха присутствует. Оборудовали сил зону с баром теперь можно заказывать еду и напитки не отходя от бассейна. Вообщем есть все для комфортного отдыха.
LludwigvmellyDecided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
__M1385979****The room is small, and it was still small after upgrading for an additional fee. The front desk was very helpful, and it was convenient to go out. The downstairs is connected to the mall. The SPA environment is poor, the SPA service attitude is not good, and the quality of the massage oil is not good. Because of the poor service attitude and the poor massage oil, I didn't expect it and didn't want to spend money to suffer. The Japanese dining environment is good, mainly because we booked a tatami seat, and the rigid consumption is about 450 US dollars. The three of us ate for one night and only ate about 300 US dollars. No matter what, we couldn't afford 450 US dollars. As a result, when paying the bill, we had to pay 450 US dollars, and then we were allowed to take it away. This is the first time I have encountered such a ”hard” management method of an international five-star hotel. It's just one seat, and the business is average. There are not many people. We didn't sit in that seat, so it was probably empty.
GGuest UserIf you are a solo traveller in Kyrgyzstan apple hostel is the place to find your horse trek and hiking companions. They organise great activities and have a great location.
AAnonymous UserThis hotel is located near the center of Biscay. It is quite convenient to travel. You need a car to travel easily. But surprisingly, there is no parking. Breakfast is okay. The room size is okay. But the room I got smelled a bit of cigarette smoke. Overall, it is good. But I think the price is high compared to what you get. So-so.
JJimlam5521. ”Excellent stay! The room was clean, comfortable, and well-equipped. The staff was friendly and attentive. Highly recommend!”
2. ”Perfect location! Close to attractions, restaurants, and public transport. The hotel was quiet and had great amenities.”
3. ”Outstanding service! The staff went above and beyond to make our stay enjoyable. Will definitely return!”
4. ”Beautiful hotel with a cozy atmosphere. The bed was incredibly comfortable, and the breakfast was delicious.”
5. ”Great value for money! Clean, modern rooms with all the necessary facilities. Would stay here again.”
GGuest UserVery close to the city center, there is a very good cafe opposite. The hotel environment is also good, very clean, there is no noise at night, and the room is very large, the price is still quite high, their breakfast I think is good, basically enough to eat acid, not look so much
SSummerjingThe hotel is clean and hygienic, conveniently located, and the breakfast is decent. It's situated in the heart of Bishkek, just a few kilometers from anywhere else. The front desk service is also excellent! A good hotel.
AAudreyOverall, room was spacious and as described. Toilet flush was getting stuck a lot.
Location is near the Osh Bazaar and as per the locals, the area is a bit unsafe at night. Location is further away from Ala-Too Square and those areas.
The kitchen was useful. The courtyard is large and spacious and good for resting if you don't want to go out to sightsee when it's hot.
The front desk could look into better restaurant recommendations. The ones they recommended were soso.
Overall, good value for price. I would stay here again.
GGuest UserThe hotel is very good, every time I come to this hotel, the room in that city is already very good, the health is also clean, the overall is good 👍 worthy of praise, domestic can stay
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