Posted on Mar 3, 2026
Eshanxiaolong
Let's start with the positives: the hotel offers convenient ski-in/ski-out access, and the staff at the ski equipment rental (a few older gentlemen and younger guys) were incredibly helpful and provided excellent service. That's where the good things end.
Firstly, I have to question the authenticity of Trip.com's star ratings. Giving this hotel a 'luxury' and '5-star' designation seriously lowers my opinion of Trip.com! The rooms weren't cleaned, and there was hardly any service, except for the evening cleaning lady who was very kind and even gave us water. The hotel restaurant is a rip-off! The high prices aren't the issue; the problem is the food is terrible! Not fresh, among other things. If a better hotel opens in Yabuli, this place will really struggle to compete.
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Price per night fromJPY 6,541
Posted on Oct 18, 2025
MediterraneanSea
Facilities: There's a restaurant on the first floor that offers breakfast. The selection isn't huge, but it's perfectly adequate. The room was spacious and had a large window. There were no strange odors, and the bathroom was a good size with a separate wet and dry area.
Ambiance: Clean and tidy, with lively decor. The signature Ibis red makes it feel warm and inviting.
Service: The young lady at the front desk had a smile that could melt anyone (and I'm a woman!). She was a major highlight of the hotel – so enthusiastic and empathetic. When she saw my mom and I were sharing a bed, she proactively upgraded us to a twin room, which was also very spacious, and even gave us complimentary egg tarts upon check-in. Her proactive spirit and warm service made our stay truly enjoyable! 😀
Hygiene: The hotel maintained the usual Ibis standard of cleanliness. There was no hair on the room floor, and both the toilet and shower areas were excellent and very spacious.
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Price per night fromJPY 3,259
Posted on Jan 1, 2026
Anonymous User
The location here isn't far from Central Street, making it easy to walk all the way to the Songhua River. For solo travelers, it's a great place to meet like-minded travel enthusiasts and create unforgettable memories.
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Price per night fromJPY 954
Posted on Jul 13, 2026
Guest UserThe hotel's front desk service was incredibly welcoming, and they even gave us a small gift. We were very satisfied with our room and were also granted a late check-out. The service overall was excellent. They provided a complimentary afternoon tea, and on the second floor, there's a Russian restaurant and a 'tieguodun' (iron pot stew) place, plus they offered discount coupons. There are many great restaurants and attractions around the hotel, and Central Street is beautiful. It was a really great experience!
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Price per night fromJPY 4,702
Posted on Aug 25, 2026|Deluxe Twin Room
Guest UserAll the staff were amazing! It was raining when we arrived, and parking was difficult, but the security guard at the entrance was already waiting for us at the parking lot entrance. He helped guide us to a spot, carried our child, and handled our luggage – truly fantastic. After check-in, the concierge offered warm towels for our hands, poured water, and helped transport our bags to the room. Within a minute, housekeeping delivered slippers and toiletries for our child. The restaurant was excellent, with a great ambiance and complete facilities. It was open from 7 AM to 12 PM, and they even brought yogurt for our child. The food selection was quite comprehensive. Although the hotel facilities are a bit dated, the location is superb. We could see the Songhua River from our room, and it's very close to Central Avenue and St. Sophia Church. Turning right after exiting the hotel, there are various restaurants. At check-out, the concierge even gave us small gifts, including a fridge magnet because we had a child. Both adults and children thoroughly enjoyed their stay.
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Price per night fromJPY 8,077
Posted on Aug 7, 2026|Lizzy Twin Room (Forest Oxygen Bar + Capsule Coffee Machine)
cj in shanghai
This hotel boasts an excellent location, with Central Street to its right and Zhaolin Park to its left. It's just a 15-minute walk to the Flood Control Memorial Tower by the Songhua River and 17 minutes to Saint Sophia Cathedral. The prime location allows you to wake up early, beat the crowds, and stroll along Central Street, admiring the old buildings – it's definitely worth it. Right next door is the original restaurant famous for Guo Bao Rou (sweet and sour pork). They don't use pre-made dishes; everything is cooked fresh, which means a wait of at least 40 minutes, but people queue up every day.
The room itself was a bit small. I booked a twin room, but there weren't any available even at 2 PM, so they upgraded me to a king room. It was about 2 square meters larger and had a bathtub in the bathroom, which was generally satisfying.
The owner has put a lot of thought into the hotel, using antique furniture to create a great atmosphere perfect for photos. Their service is genuinely good; they helped with luggage and even offered afternoon tea. The laundry room on the top floor is a bit basic, but the hotel offers laundry service, which is a nice touch.
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Price per night fromJPY 8,240
Posted on Sep 6, 2025
Guest UserWhat's it like to be a ”castle owner” for a night?
The Sun Island Castle Hotel, located on the scenic banks of the Songhua River, boasts a charming European architectural style. The first floor is home to various small eateries, while the entire second floor is dedicated to the hotel guest rooms. From the third floor, you can directly access the cross-river cable car, and the fourth floor houses the Chocolate Castle Museum. This museum features an incredibly diverse collection of chocolates, and outside, there's an observation deck – a superb spot to admire the Songhua River's night view.
The hotel's location is excellent, offering incredibly convenient transportation. Besides the cable car, you can also take a cruise ship across the river. The sightseeing bus also stops here, making it easy to visit all the attractions on Sun Island, with the freedom to hop on and off as you please.
This time, I stayed in the most affordable ”Viscount Interior Room.” The room was spacious and well-equipped, with furnishings that truly captured the grand essence of a castle. The only minor drawback was the lack of a window, meaning I couldn't enjoy the natural scenery outside – a small regret.
It's worth noting that, compared to the opulent guest rooms, the hotel's front desk seemed a bit understated. The small reception counter is tucked away in a corner on the first floor, which felt a little out of sync with the ”Chocolate Castle” theme. Personally, I suggest designing the front desk in the shape of chocolate and having the reception staff wear more distinctive attire. Wouldn't that better align with the magical theme of this place?
Overall, this was a surprisingly delightful stay, highly recommended for those who appreciate unique hotels.
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Price per night fromJPY 6,890
Posted on Jul 9, 2026
XikangAside from the front desk staff's attitude being a bit subpar on the first day during check-in, everything else was great. The hotel's location is excellent, making it super convenient to get to Central Street and other major attractions. They really put thought into providing afternoon tea for guests. The room facilities are comprehensive, and the surrounding amenities are complete. The breakfast was also exquisite. Highly recommended.
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Price per night fromJPY 6,122
Posted on Aug 11, 2026|Garden Deluxe Noble Room (Double Bed)
LaolaG
The hotel is ideally located right on Central Street. Its rich historical charm is a significant selling point. Since my child and I have different routines, I listened to the hotel's introduction twice – once with my husband and once with my child – and the experiences were quite different. The first young lady rattled through the information quickly, almost like reciting from memory. However, the second gentleman was very enthusiastic, telling stories, reminding us to record and take photos, interacting with my child, and even offering to get house-made yogurt for the little one, which was wonderful. The hotel introductions seem to follow a standard template and are a bit too short. Adding more stories would enhance the experience; for example, the introductions at Suzhou Nan Yuan Hotel are particularly engaging.
The hotel kettle is truly ancient. The lid pops open while boiling water, and it doesn't automatically switch off when the water boils, leading to it boiling dry. This is genuinely poor and poses a safety hazard. At breakfast, I asked for sesame oil for my child's noodles, and the noodle-making auntie initially said there wasn't any. I then asked if she could get some from the back kitchen, and she did eventually get some for my child. Overall, the stay was decent, but as a five-star hotel, it needs to improve its service, facilities, and staff training.
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Price per night fromJPY 10,940
Posted on Jan 8, 2026
Anonymous User
I had the most pleasant stay at the hotel! Ever since my booking they contacted me to stay in touch and asked if i needed any help prior my trip. Every booking was assigned a butler, and our Butler Cao made the trip cery smooth and comfortable! Just inform any inquiries or wish list that you have and he will deliver! He even picked us from the station and our luggage, brought us to the famous spots, shortcuts and accompanied us around the town. I even asked questions after my stay and they still gladly reply which i will be forever thankful.
The room is exactly how it looks like in the pictures cery clean and comfortable. We have informed beforehand regarding our dietary restrictions and they understood and prepared breakfast which were muslim friendly.
The hotel’s location is perfect as its very near the centre but not too close so it was comfortable and it was not so noisy at night.
Overally we had a very pleasant stay and recommend this hotel for anyone interested! Definitely regret staying for only 1 night and wished we could stay longer
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Price per night fromJPY 25,303